Guide_3DS/_pages/es_ES/troubleshooting.txt

---
title: "Resolución de Problemas"
---

Esta página ofrece consejos de solución de problemas para problemas comunes que puedan surgir. Si no logras resolver tu problema con esta página, por favor únete al [Discord de Nintendo Homebrew](https://discord. g/MWxPgEp) (en inglés) y describe tu problema, incluyendo lo que ya has intentado hacer previamente.

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<summary>Table of Contents</summary>

Used on multiple pages:
* [SafeB9SInstaller](#issues-with-safeb9sinstaller)

Guide pages:
* [Seedminer](#seedminer)
  * [BannerBomb3](#bannerbomb3)
  * [Installing boot9strap (USM)](#installing-boot9strap-usm)
  * [Installing boot9strap (Fredtool)](#installing-boot9strap-fredtool)
  * [Homebrew Launcher (PicHaxx)](#homebrew-launcher-pichaxx)
* [Installing boot9strap (Soundhax)](#installing-boot9strap-soundhax)
* [Installing boot9strap (SSLoth-Browser)](#installing-boot9strap-ssloth-browser)

* [Finalizing Setup](#finalizing-setup)

Issues after installation:
* [Boot issues](#boot-issues-on-devices-with-custom-firmware)
* [Software issues](#software-issues-on-devices-with-custom-firmware)

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## Problemas con SafeB9SInstaller

### SigHaxed FIRM was not installed! Revisa la pantalla inferior para más información.

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<summary><u>SigHaxed FIRM - File not found</u></summary>

Los archivos `boot9strap.firm` y `boot9strap.firm.sha` no están en la carpeta `boot9strap`, o la carpeta `boot9strap` tiene un nombre equivocado. Download the latest release of [boot9strap](https://github.com/SciresM/boot9strap/releases/download/1.4/boot9strap-1.4.zip), and place `boot9strap.firm` and `boot9strap.firm.sha` in the `boot9strap` folder.
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<summary><u>SigHaxed FIRM - invalid FIRM</u></summary>

Hay un problema con los archivos `boot9strap.firm` y `boot9strap.firm.sha`. Re-download the latest release of [boot9strap](https://github.com/SciresM/boot9strap/releases/download/1.4/boot9strap-1.4.zip), and place `boot9strap.firm` and `boot9strap.firm.sha` in the `boot9strap` folder.
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<summary><u>Secret Sector - File not found</u></summary>

You are missing `secret_sector.bin` from the `boot9strap` folder, or the `boot9strap` folder is misnamed. Download [secret_sector.bin](magnet:?xt=urn:btih:15a3c97acf17d67af98ae8657cc66820cc58f655&dn=secret_sector.bin&tr=udp%3a%2f%2ftracker.torrent.eu.org%3a451%2fannounce&tr=udp%3a%2f%2ftracker.lelux.fi%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.loadbt.com%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.moeking.me%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.monitorit4.me%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.ololosh.space%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.pomf.se%3a80%2fannounce&tr=udp%3a%2f%2ftracker.srv00.com%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.theoks.net%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.tiny-vps.com%3a6969%2fannounce&tr=udp%3a%2f%2fopen.tracker.cl%3a1337%2fannounce&tr=udp%3a%2f%2ftracker.zerobytes.xyz%3a1337%2fannounce&tr=udp%3a%2f%2ftracker1.bt.moack.co.kr%3a80%2fannounce&tr=udp%3a%2f%2fvibe.sleepyinternetfun.xyz%3a1738%2fannounce&tr=udp%3a%2f%2fwww.torrent.eu.org%3a451%2fannounce&tr=udp%3a%2f%2ftracker.openbittorrent.com%3a6969%2fannounce&tr=udp%3a%2f%2f9.rarbg.com%3a2810%2fannounce&tr=udp%3a%2f%2ftracker.opentrackr.org%3a1337%2fannounce&tr=udp%3a%2f%2fexodus.desync.com%3a6969%2fannounce&tr=http%3a%2f%2fopenbittorrent.com%3a80%2fannounce) using a torrent client, and place it in the `boot9strap` folder.
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<summary><u>Something else</u></summary>

Únete al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp) (en inglés) para obtener ayuda, y describe el mensaje que veas.
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## Seedminer

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<summary><u>Multiple long folder names in Nintendo 3DS folder</u></summary>

![]({{ "/images/screenshots/multiple-id0.png" | absolute_url }})
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This occurs when you use your SD card in multiple 3DS devices and is intended to prevent inadvertently merging data that would not be valid on other devices. To figure out which long folder name is correct for your 3DS, follow these instructions:

1. Rename the `Nintendo 3DS` folder to `BACKUP_Nintendo 3DS`
1. Reinsert your SD card into your device and power on your device
1. Wait for the device to generate the SD card data
	+ Your applications will have disappeared. This is normal and will be resolved shortly
1. Power off your device and reinsert your SD card into your computer
1. Ve a la carpeta `Nintendo 3DS` en tu tarjeta SD
1. Copy the 32 character long name of the folder you see
	+ This is your true ID0 that you will use in [Section II of Seedminer](seedminer#section-ii---seedminer)
1. Delete the `Nintendo 3DS` folder
1. Rename the `BACKUP_Nintendo 3DS` folder to `Nintendo 3DS`
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<summary><u>Bruteforce Movable skips to step 4</u></summary>

El sitio web ya ha minado tu `movable.sed` usando tu código de amigo y el ID0. Puedes utilizar el `movable.sed` que te proporciona.
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<summary><u>Important! You have been locked out of the automated part1 dumper system...</u></summary>

Tu código de amigo fue bloqueado del bot de código de amigo porque tu consola no pudo agregar al bot como amigo. Asegúrate de que tu consola esté correctamente conectada a Internet, luego únete al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp) y pide que se te desbloquee.
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<summary><u>We were unable to successfully complete your bruteforce request. :`(</u></summary>

El sitio web ha determinado que tu `movable.sed` no puede ser minado. Asegúrate de haber escrito correctamente el ID0 en el sitio web. Si tu ID0 era correcto, entonces no podrás usar Seedminer y tendrás que utilizar un método alternativo que requerirá juegos o hardware adicionales.
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## BannerBomb3

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<summary><u>Multiple ID1 folders inside of ID0</u></summary>

![]({{ "/images/screenshots/multiple-id1.png" | absolute_url }})

This can occur if you've used multiple SD cards on a 3DS and then merged the contents of the SD cards together. This is done to prevent conflicting, valid data from being merged together.

To fix this, you will need to determine which folder contains your data. Usually, this will be the larger (or largest) of the folders. Backup and delete the smaller one(s), then create a `Nintendo DSiWare` folder in the one that remains and move `F00D43D5.bin` to that location.

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<summary><u>DSiWare Management menu crashes without showing BB3 multihax menu</u></summary>
Ensure that `F00D43D5.bin` is the only file in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `Nintendo DSiWare`. If it is, then re-create it with the [Bannerbomb3 Injector](http://3dstools.nhnarwhal.com/#/bb3gen). 

Also, ensure that `bb3.bin` is on the root of the SD card. If it is missing, then download the latest release of [Bannerbomb3](https://github.com/lifehackerhansol/Bannerbomb3/releases/download/v3.0-lhs1/bb3.bin) (direct download), and copy the `bb3.bin` file to the root of your SD card.

If neither of these solutions fixes this problem, then custom firmware may have been uninstalled on this device in a way that makes this method impossible to perform. If this is the case and Safe Mode works, you will need to follow [an alternate branch of Seedminer](homebrew-launcher-(pichaxx)). If Safe Mode doesn't work or you need assistance with this matter, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and ask, in English, for help.
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<summary><u>DSiWare Management menu displays "No accessible software data."</u></summary>

`F00D43D5.bin` is missing from `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `Nintendo DSiWare`. Asegúrate de que `Nintendo DSiWare` está correctamente escrito y espaciado. Las mayúsculas/minúsculas no importan.
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<summary><u>DSiWare Management shows a question mark</u></summary>

Puede haber un problema con el archivo `F00D43D5.bin` (puede estar corrupto o preparado para otra consola 3DS). Re-create your `F00D43D5.bin` file with the [Bannerbomb3 Injector](http://3dstools.nhnarwhal.com/#/bb3gen), ensuring that you use the `movable.sed` file for your console.
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## Instalar boot9strap (USM)

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<summary><u>Safe Mode system update succeeds instead of giving error 003-1099</u></summary>

unSAFE_MODE is not installed. [Follow the instructions](installing-boot9strap-(usm)) to install it.
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<summary><u>Red screen after selecting "Detailed Setup"</u></summary>

The file `usm.bin` is missing or misplaced. Download the latest release of [unSAFE_MODE](https://github.com/zoogie/unSAFE_MODE/releases/download/v1.3/usm.bin) and place `usm.bin` on the root of your SD card. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.

There is also a possibility that the console isn't reading your SD card. Make sure it is inserted and formatted correctly.
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<summary><u>Failed to open SafeB9SInstaller.bin</u></summary>

Falta el archivo `SafeB9SInstaller.bin` o está fuera de lugar. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip), extract it, and place `SafeB9SInstaller.bin` on the root of your SD card. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
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<summary><u>Failed to mount the SD card!</u></summary>

Back up your data and reformat your SD card as FAT32 with the recommended tool depending on your operating system ([Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux))). MiniTool Partition Wizard and the HP formatting tool (HPUSBDisk) are known to cause issues with 3DS SD cards.

If this is unsuccessful, try using another SD card.
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## Instalar boot9strap (Fredtool)

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<summary><u>Error on Fredtool Injector page</u></summary>

Asegúrate de que tu archivo `movable.sed` y la copia de seguridad de DSiWare provienen de la misma consola. El error aparece cuando los archivos no coinciden.
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<summary><u>Unable to select "Haxxxxxxxxx!" because the BB3 multihax menu appears</u></summary>

You forgot to delete `F00D43D5.bin` from the SD card. Navigate to `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `Nintendo DSiWare` on your SD card and delete the `F00D43D5.bin` file.
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<summary><u>"Haxxxxxxxxx!" does not appear</u></summary>

Hay un problema con el archivo `42383821.bin` (es incorrecto, no está presente, está mal colocado o está corrupto). Re-create your files with the [DSIHaxInjector_new](https://jenkins.nelthorya.net/job/DSIHaxInjector_new/build?delay=0sec) website and ensure that you place the `42383821.bin` file from `output.zip` -> `hax` in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `Nintendo DSiWare`.
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<summary><u>DS Connection Settings launches normally</u></summary>

`Haxxxxxxxxx!` no fue copiado de la tarjeta SD a la memoria de la consola.
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<summary><u>Black screen when launching DS Connection Settings</u></summary>

El menú de Conexiones de Nintendo DS no funciona, y necesitarás acceso al Homebrew Launcher para solucionar este problema. Únete al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp) para obtener ayuda.
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<summary><u>SD card is grayed out in Flipnote</u></summary>

Flipnote puede tomar mucho tiempo en construir un índice de la tarjeta SD si esta es muy grande. Espera unos minutos.
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<summary><u>Lenny face does not appear in SD card section</u></summary>

No copiaste la carpeta `private` del archivo `.zip` de Frogminer_save a la raíz de la tarjeta SD.
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<summary><u>Flipnote freezes</u></summary>

Es posible que hayas tocado la pantalla táctil dentro del Flipnote modificado. Vuelve a entrar al menú de Conexiones de Nintendo DS e intenta de nuevo, asegurándote de no tocar la pantalla táctil por accidente.
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<summary><u>Green screen after pasting</u></summary>

Falta el archivo `boot.nds` o está fuera de lugar. Descarga la última versión de [b9stool](https://github.com/zoogie/b9sTool/releases/latest) y coloca el archivo `boot.nds` en la raíz de la tarjeta SD, sobreescribiendo el existente.
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<summary><u>White screen after pasting</u></summary>
Hay un problema con el archivo `boot.nds`. Vuelve a descargar la última versión de [b9stool](https://github.com/zoogie/b9sTool/releases/latest) y coloca el archivo `boot.nds` en la raíz de la tarjeta SD, sobreescribiendo el existente.
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<summary><u>Unable to open Luma3DS configuration menu after running B9STool</u></summary>

Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and explain what has happened.
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## Homebrew Launcher (PicHaxx)

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<summary><u>"An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)</u></summary>

Los archivos `00000001.sav` y/o `otherapp.bin` pueden estar fuera de lugar. Asegúrate de que el archivo `00000001.sav` está en `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data`, y que el archivo `otherapp.bin` está en la raíz de la tarjeta SD.

If your files are in the correct locations, re-create the save using the [PicHaxx Save Tool](https://3dstools.nhnarwhal.com/#/pichaxx), then place it in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data`. Asegúrate de que el archivo se llama exactamente `00000001.sav` y que utilizaste el `movable.sed` correspondiente a tu consola para crearlo. Re-download the latest release of [unSAFE_MODE](https://github.com/zoogie/unSAFE_MODE/releases/latest), place the `.bin` file relevant to your console from the `otherapps_with_CfgS` folder to the root of your SD card, and rename it to `otherapp.bin`. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
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<summary><u>"An exception occurred" or Errdisp when opening Picross</u></summary>

Tu consola ya tiene Custom Firmware instalado. Deberías ir a [Comprobación de CFW](checking-for-cfw) antes de continuar.
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<summary><u>"An error has occurred, forcing the software to close..." (white message box)</u></summary>

Hay un problema con el archivo `otherapp.bin`. Download the latest release of [unSAFE_MODE](https://github.com/zoogie/unSAFE_MODE/releases/latest), place the `.bin` file relevant to your console from the `otherapps_with_CfgS` folder to the root of your SD card, and rename it to `otherapp.bin`. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
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<summary><u>Game starts normally</u></summary>

El archivo `00000001.sav` modificado puede estar fuera de lugar, o puedes haber usado el `movable.sed` incorrecto al crearlo. Re-generate your `movable.sed` from [Bruteforce Movable](https://seedminer.hacks.guide), then re-create the save using the [PicHaxx Save Tool](https://3dstools.nhnarwhal.com/#/pichaxx) and place the resulting file (`00000001.sav`) in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data`.
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## Instalar boot9strap (Soundhax)

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<summary><u>Red/purple/pink and white screen after running Soundhax</u></summary>

If your device is on system version 9.4.0, 9.5.0, or 9.6.0, you may be encountering a bug with an old version of universal-otherapp. Download the latest version from [here](https://github.com/TuxSH/universal-otherapp/releases/latest).

Si tu consola no está en esas versiones y ocurre esto, indica que posiblemente ya tengas custom firmware instalado. Deberías ir a [Comprobación de CFW](checking-for-cfw) antes de continuar.
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<summary><u>"An error has occurred, forcing the software to close..." (white message box)</u></summary>

Hay un problema con el archivo `otherapp.bin` (falta, está mal colocado o está corrupto). Descarga la última versión de [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) y coloca el archivo en la raíz de tu tarjeta SD.
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<summary><u>"Could not play"</u></summary>

Tienes el archivo de Soundhax incorrecto para tu consola y región, o tu consola es incompatible con Soundhax. En este último caso, se recomienda actualizar la consola a la última versión y seguir [Seedminer](seedminer).
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<summary><u>Failed to open SafeB9SInstaller.bin</u></summary>

Falta el archivo `SafeB9SInstaller.bin` o está fuera de lugar. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip), extract it, and place `SafeB9SInstaller.bin` on the root of your SD card. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
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<summary><u>Failed to mount the SD card!</u></summary>
Back up your data and reformat your SD card as FAT32 with the recommended tool depending on your operating system ([Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux))). MiniTool Partition Wizard and the HP formatting tool (HPUSBDisk) are known to cause issues with 3DS SD cards.

If this is unsuccessful, try using another SD card.
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## Installing boot9strap (SSLoth-Browser)

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<summary><u>Red/purple/pink and white screen after running Browserhax</u></summary>

This likely indicates that you already have custom firmware. Deberías ir a [Comprobación de CFW](checking-for-cfw) antes de continuar.
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<summary><u>"An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)</u></summary>

The file `arm11code.bin` is missing or misplaced. Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest), place `otherapp.bin` on the root of your SD card and rename it to `arm11code.bin`. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
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<summary><u>"An error has occurred, forcing the software to close..." (white message box)</u></summary>

There is an issue with your `arm11code.bin` file. Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest), place `otherapp.bin` on the root of your SD card and rename it to `arm11code.bin`. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
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<summary><u>Opening the browserhax QR code or URL crashes</u></summary>

Browser based exploits (such as this one) are often unstable and crash frequently, but they can sometimes be fixed by doing the following steps.

1. Launch the browser, then launch the browser settings
1. Scroll to the bottom and Initialize Savedata (it also may be called Clear All Save Data)
1. Try the exploit again
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<summary><u>System Update prompt when opening browser</u></summary>

The SSLoth proxy was incorrectly configured. Re-do the SSLoth section on the page.
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<summary><u>Error 032-0420 when opening browser</u></summary>

Follow these steps in order:

1. Launch the System Settings application
1. Navigate to `Internet Settings` -> `Connection Settings`
1. Click on your network connection slot and navigate to `Change Settings` -> `Next Page (right arrow)` -> `Proxy Settings`
1. Set "Proxy Settings" to "No"
1. Click OK, then click Save
1. When prompted, click "Test" to perform the connection test
  + The test should succeed
1. Click "OK" to continue
1. Press "Back" twice, then "Close" to go back to the HOME Menu
1. Open the Internet Browser once
1. If prompted about a system update, press OK
  + This won't actually update the system
1. Start again from [Section II](installing-boot9strap-(ssloth-browser).html#section-ii---ssloth)
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<summary><u>"To use the Internet Browser, please update your system using the System Update option in the System Settings."</u></summary>

First, make sure you entered the correct proxy for the connection you're using. If not, go back to [Section II](installing-boot9strap-(ssloth-browser).html#section-ii---ssloth). If the proxy is correct, then your device has been cart-updated, which means an alternate exploit will need to be used.

<u>Method 1</u><br>
If the two numbers before the region in the system version string is equal to or less than 36 (e.g. Ver. 11.14.0-**36**U), you can follow [Soundhax](installing-boot9strap-(soundhax)). When prompted to select a firmware to generate the sound file, use:

* 1.x - 2.1 if the number is between 0 and 2
* 2.1 - 2.2 if the number is between 3 and 4
* 3.x - 4.x if the number is between 5 and 10
* 5.x - 11.3 if the number is between 11 and 36

<u>Method 2 (Old 3DS only)</u><br>
If you have an Old 3DS / Old 3DS XL / 2DS, you can try a Safe Mode update, which will trigger an alternate exploit:

1. Ensure that the proxy that you used for SSLoth is still actively applied to your internet connection
1. With your device powered off, hold the following buttons: (Left Shoulder) + (Right Shoulder) + (D-Pad Up) + (A), and while holding these buttons together, power on your device
  + Keep holding the buttons until the device boots into Safe Mode (a "system update" menu)
1. Press "OK" to accept the update
1. If everything worked correctly, the update will fail and the 3DS will boot into SafeB9SInstaller. If it did, then continue from [Section IV](installing-boot9strap-(ssloth-browser)#section-iv---installing-boot9strap).

---

If these methods didn't work (or do not apply to you), update your device to the latest version and follow [Seedminer](seedminer).

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{% capture compat %}
<summary><u>Failed to open SafeB9SInstaller.bin</u></summary>

Falta el archivo `SafeB9SInstaller.bin` o está fuera de lugar. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip), extract it, and place `SafeB9SInstaller.bin` on the root of your SD card. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Frozen on "Doing agbhax..."</u></summary>
There may be an issue with your `arm11code.bin` file. Re-download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest), place it on the root of your SD card, and rename it to `arm11code.bin`. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.

If you have a Taiwanese unit (with a T in the version string, ie. 11.3.0-##T), you will not be able to follow these instructions, and you will need to update your console and follow [Seedminer](seedminer) instead.

If you have a Mainland Chinese unit (with a C in the version string, ie. 11.3.0-##C), join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>"PrepareArm9ForTwl returned error c8804631!"</u></summary>

Únete al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp) para obtener ayuda.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Failed to mount the SD card!</u></summary>

Back up your data and reformat your SD card as FAT32 with the recommended tool depending on your operating system ([Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux))). MiniTool Partition Wizard and the HP formatting tool (HPUSBDisk) are known to cause issues with 3DS SD cards.

If this is unsuccessful, try using another SD card.
{% endcapture %}
<details>{{ compat | markdownify }}</details>


## Finalizar instalación

{% capture compat %}
<summary><u>Unable to update device</u></summary>

Los pasos siguientes se pueden intentar en cualquier orden, pero están ordenados por orden de dificultad.

1. Establece la configuración de DNS a "Automático"
1. Colócate más cerca de tu router de Wi-Fi
1. Actualiza desde el modo seguro: Apaga la consola, mantén presionados los botones (L), (R), (D-pad Arriba) y (A) mientras la enciendes, y sigue las indicaciones en pantalla
1. Borra tu configuración de conexión Wi-Fi, y luego vuelve a reconectar
1. Renicia tu router de Wi-Fi
1. Conéctate a una conexión Wi-Fi distinta, como desde una red de datos móviles
1. Puede que los servidores de Nintendo estén caídos. Intenta más tarde
1. Si aún te sigue dando error, [sigue la sección de CTRTransfer](ctrtransfer) y luego intenta actualizar nuevamente
1. Para más soporte (en inglés), entra al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp)
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Unable to enter Rosalina menu due to broken Left Shoulder / Down D-Pad / Select button(s)</u></summary>

Download this [alternate config.ini](assets/config.ini) and place it in `/luma/`. This will change the Rosalina key combination to (X) + (Y).
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Infinite loading screen after trying to launch Homebrew Launcher from Download Play</u></summary>

Hay un problema con el archivo `boot.3dsx` (falta, está mal colocado o está corrupto). Download the latest release of [the Homebrew Launcher](https://github.com/devkitPro/3ds-hbmenu/releases/latest) and place `boot.3dsx` on the root of your SD card, replacing any existing file. Asegúrate de extraer el archivo ZIP con cualquier herramienta que no sea WinRAR, ya que se sabe que causa problemas con los archivos relacionados con 3DS.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>"Scripts directory not found" in GodMode9</u></summary>

No copiaste la carpeta `gm9` del archivo `.zip` de GodMode9 a la raíz de la tarjeta SD. Descarga la última versión de [GodMode9](https://github.com/d0k3/GodMode9/releases/latest) y coloca la carpeta `gm9` en la raíz de la tarjeta SD, combinándola con la ya existente.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>"Backup failed" or "Error: Could not open directory" when attempting a NAND backup</u></summary>
Make sure you have at least 1.3GB available in your SD card. If you don't have enough space, follow these steps:
1. Power off your console
1. Remove the SD card and insert it into your computer
1. Copy the `Nintendo 3DS` folder from the root of your SD card to your computer
1. Delete the Nintendo 3DS folder from the SD card
1. Power off your console, hold START and power on still holding START to boot on GodMode9
1. Perform a [NAND Backup](godmode9-usage#creating-a-nand-backup)
1. Copy the files in `gm9/out` on your SD to a safe location on your computer
1. Delete the `<date>_<serialnumber>_sysnand_##.bin` and `<date>_<serialnumber>_sysnand_##.bin.sha` files from the SD card, keeping essential.exefs in `/gm9/out/`
1. Copy the `Nintendo 3DS` folder from your computer to the root of your SD card
1. Delete the `Nintendo 3DS` folder from your computer

If you have enough space on your SD card, your SD might be corrupted or faulty. Check your SD card for any errors by following the guide according to your computer's operating system: [Windows](h2testw-(windows)), [Linux](f3-(linux)), [macOS](f3xswift-(mac)).
{% endcapture %}
<details>{{ compat | markdownify }}</details>

---

## Boot issues on devices with custom firmware

Los pasos detallados a continuación asumen que tu consola tiene un setup moderno de custom firmware (boot9strap + Luma3DS 8.0 o superior). Si tu consola tiene una configuración antigua (por ejemplo, algo basado en arm9loaderhax o menuhax), deberías actualizar dicha configuración antes de seguir estas instrucciones.
{: .notice--info}

### Power/notification light indicators

{% capture compat %}
<summary><u>My device powers off when I try to turn it on, and/or the notification LED shows a color on boot</u></summary>

There is an issue with your `boot.firm` file. If you're running [boot9strap 1.4](https://github.com/SciresM/boot9strap/releases/tag/1.4), your 3DS notification LED may flash a certain color. This color is used to diagnose issues involving your `boot.firm` file on SD card or internal memory. On older versions of boot9strap, the blue light will power off almost immediately when trying to turn on the device.

If the notification LED flashes:

- **White**: Your 3DS was not able to find `boot.firm` on your SD card or on internal memory.
- **Magenta**: Your 3DS was not able to find `boot.firm` on your SD card. It was able to find `boot.firm` on internal memory, but the file is corrupted.
- **Red**: Your 3DS was able to find `boot.firm` on both your SD card and on internal memory, but both files are corrupted.

You can get a new `boot.firm` file by downloading the [latest release of Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest), extracting it, and placing `boot.firm` on the root of your SD card. If your `boot.firm` file is consistently being detected as corrupted, you may want to check your SD card for errors ([Windows](h2testw-(windows)), [Linux](f3-(linux)), or [macOS](f3xswift-(mac))). Also, note that the 3DS tends to have issues with files extracted using WinRAR.

Si escuchas un "pop", potencialmente acompañado de la luz de la pantalla parpadeando un segundo, hay un problema en el hardware de tu consola (cable de luz de fondo desconectado, por ejemplo). Es posible que tu consola encienda sosteniéndola en distintas orientaciones.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>My device gets stuck on a black screen with blue power light staying on</u></summary>

Los pasos siguientes se pueden intentar en cualquier orden, pero están ordenados por cantidad de tiempo que toma realizar.

1. Power off your device, remove the SD card, re-insert it, then power on your device.
1. Apaga tu consola, saca el cartucho si tiene uno puesto, enciende la consola y luego espera hasta diez minutos. Si la consola enciende en los siguientes diez minutos, el problema fue resuelto y es muy improbable que vuelva a ocurrir
1. Cambia el nombre de la carpeta `Nintendo 3DS` de tu tarjeta SD a `Nintendo 3DS_BACKUP`, luego intenta encenderla. Si la consola enciende sin problemas, hay un problema con tu carpeta `Nintendo 3DS`. Try clearing HOME Menu extdata:
	+ Ve a `/Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/`
  + Delete the corresponding folder for your 3DS region: 
		+ **Región EUR**: `00000098`
		+ **Región JPN**: `00000082`
		+ **Región USA**: `0000008f`
		+ **Región CHN**: `000000A1`
		+ **Región KOR**: `000000A9`
		+ **Región TWN**: `000000B1`
1. Intenta iniciar en modo de recuperación y actualizar tu consola:
	+ Apaga tu consola
	+ Mantén presionado (L) + (R) + (D-Pad Arriba) + (A)
	+ Enciende tu consola
	+ Si lo has hecho correctamente, la consola mostrará una pantalla para "actualizar tu sistema"
1. Sigue la guía de [CTRTransfer](ctrtransfer)
1. Para más ayuda, puedes pedir ayuda (*en inglés*) en el [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp)
{% endcapture %}
<details>{{ compat | markdownify }}</details>

### Error message on boot

{% capture compat %}
<summary><u>"An error has occurred: Failed to apply 1 FIRM patch(es)" or "An exception has occurred -- Current process: pm"</u></summary>

Tu versión de Luma3DS está desactualizada. Descarga la última versión de [Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest) y coloca `boot.firm` en la raíz de tu tarjeta SD, reemplazando cualquier archivo existente. Asegúrate de extraer el archivo ZIP con cualquier herramienta que no sea WinRAR, ya que se sabe que causa problemas con los archivos relacionados con 3DS.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>"Unable to mount CTRNAND or load the CTRNAND FIRM. Please use an external one."</u></summary>
There are a number of reasons as to why this could be happening. In any case, this error can usually be fixed by following the [CTRTransfer](ctrtransfer) guide.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>"An error has occurred. Hold down the POWER button to turn off the power..."</u></summary>

Tienes activada la opción "Disable ARM11 exception handlers", o directamente no tienes custom firmware instalado. Intenta activar las excepciones de ARM11:
  + Apaga tu consola
  + Mantén presionado (Select)
  + Enciende la consola mientras mantienes presionado (Select)
  + Si la opción "Disable ARM11 exception handlers" está marcada, desmárcala
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>HOME Menu is missing installed applications</u></summary>

This could be caused by various reasons, but most likely because your SD card is not being read by the system.
You can check if your SD is being read by holding SELECT on boot and checking the yellow text on the bottom screen; if it says "Booted from CTRNAND via B9S", then your device is booting from the internal memory and not from the SD card.
If this is the case, attempt the steps below, which are listed from easiest to hardest:
1. Power off your device, remove the SD card, re-insert it, then power on your device
1. Power off your device, remove the SD card, insert it on your PC, download the latest release of [Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest), extract `boot.firm` from the `Luma3DS.zip` and place it on the root of your SD card (replacing any existing file)
1. Power off your device, remove the SD card, insert it on your PC and reformat your SD card according to your computer's operating system: [Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux)) *(this will wipe your SD card data)*
1. Test your SD card for errors by following the guide according to your computer's operating system: [Windows](h2testw-(windows)), [Linux](f3-(linux)), [macOS](f3xswift-(mac)). If your SD card is marked as faulty, then you will have to replace your SD card
1. Your SD card slot may be broken. Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for further assistance
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Blue "BOOTROM ERROR" screen</u></summary>

Tu consola muy probablemente está brickeada a nivel de hardware. Tendrás que conseguir una flashcard compatible con ntrboot y reinstalar boot9strap para intentar reparar tu consola. This may also indicate a hardware issue that cannot be fixed. En este caso, entra al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp) para obtener ayuda (*en inglés*).
  + También es posible que alguien haya configurado una pantalla de inicio que luce tal y como un brickeo. Prueba a dejar tu consola encendida, esperando en la pantalla azul, durante cinco minutos.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Some other error</u></summary>

Por favor saca una foto del error y entra al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp) y pide ayuda (*en inglés*).
{% endcapture %}
<details>{{ compat | markdownify }}</details>

## Software issues on devices with custom firmware

{% capture compat %}
<summary><u>DSi / DS functionality is broken or has been replaced with Flipnote Studio</u></summary>

1. Descarga la última versión de [TWLFix-CFW](https://github.com/MechanicalDragon0687/TWLFix-CFW/releases/latest) *(el archivo `.3dsx`)*
1. Apaga tu consola
1. Crea una carpeta llamada `3ds` en la raíz de tu tarjeta SD, si aún no existe
1. Copia `TWLFix-CFW.3dsx` a la carpeta `/3ds/` en tu tarjeta SD
1. Vuelve a insertar tu tarjeta SD en tu consola
1. Abre el Homebrew Launcher
1. Inicia TWLFix-CFW desde la lista de homebrew
1. Presiona (A) para desinstalar los títulos TWL dañados
1. Presiona (Start) para reiniciar la consola
1. Realiza una Actualización de sistema dirigiéndote a la Configuración de la consola, después a "Otras opciones", luego ve al último menú de la derecha y pulsa en "Actualización"
  + La actualización verá que los títulos TWL esenciales han sido desinstalados, y los volverá a descargar e instalar
1. Una vez que la actualización se haya completado, pulsa "Aceptar" para reiniciar la consola 
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>GBA Virtual Console and/or Safe Mode functionality is broken</u></summary>

Your device is running Luma3DS 6.6 or older, likely via arm9loaderhax. Deberías seguir [A9LH a B9S](a9lh-to-b9s) para actualizar tu consola a un entorno de custom firmware más moderno.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Extended memory mode games (Pokemon Sun/Moon, Smash, etc.) don't work</u></summary>

Esto puede ocurrir después de un CTRTransfer o al cambiar de región en Old 3DS / 2DS. Necesitarás formatear tu consola para solucionar este problema.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Exception screen when booting/loading an application</u></summary>

Look for your exception screen in [this page](https://wiki.hacks.guide/wiki/3DS:Error_screens/Luma3DS_exception_screen).
If you weren't able to find your error or the instructions didn't work, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for further assistance.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

---

## Other troubleshooting

{% capture compat %}
<summary><u>Clear HOME Menu extdata</u></summary>

1. Apaga tu consola
1. Inserta tu tarjeta SD en tu computadora
1. Navigate to the `/Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/` folder on your SD card
1. Delete the corresponding folder for your 3DS region:
  + **Región EUR**: `00000098`
  + **Región JPN**: `00000082`
  + **Región USA**: `0000008f`
  + **Región CHN**: `000000A1`
  + **Región KOR**: `000000A9`
  + **Región TWN**: `000000B1`
1. Vuelve a insertar tu tarjeta SD en tu consola
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Clear HOME Menu theme data</u></summary>

1. Apaga tu consola
1. Inserta tu tarjeta SD en tu computadora
1. Navigate to the `/Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/` folder on your SD card
1. Delete the corresponding folder for your 3DS region:
  + **EUR Region**: `000002ce`
  + **JPN Region**: `000002cc`
  + **USA Region**: `000002cd`
1. Vuelve a insertar tu tarjeta SD en tu consola
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Turning off Parental Controls</u></summary>

You can disable the Parental Controls feature by going to System Settings -> Parental Controls and inserting the PIN, then pressing "Clear Settings", then "Delete" to remove it.
However, if you do not know the PIN and therefore cannot access the device's settings, you will need to disable it. In order to do this, you need to obtain your device's master key (mkey):
1. Go to [this website](https://mkey.eiphax.tech/)
1. Fill the following boxes with the information:
+ Device Type: Select "3DS" (the same applies if you are using a 2DS, New 3DS (XL/LL) or New 2DS (XL/LL))
+ System Date: The day and month your console's clock is set to
+ Inquiry Number: Can be obtained by pressing "Forgot PIN" then "I Forgot" in the Parental Controls screen
1. After you have obtained your mkey, press OK on the screen you have obtained your Inquiry Number, then input the master key
1. Press "Clear Settings", then "Delete" to remove all Parental Controls data
{% endcapture %}
<details>{{ compat | markdownify }}</details>