Guide_3DS/_pages/es_ES/troubleshooting.txt

---
title: "Resolución de Problemas"
---

Esta página ofrece consejos de solución de problemas para problemas comunes que puedan surgir. Si no logras resolver tu problema con esta página, por favor únete al [Discord de Nintendo Homebrew](https://discord. g/MWxPgEp) (en inglés) y describe tu problema, incluyendo lo que ya has intentado hacer previamente.

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<summary>Table of Contents</summary>

Used on multiple pages:
* [SafeB9SInstaller](#issues-with-safeb9sinstaller)

Guide pages:
* [Seedminer](#seedminer)
  * [BannerBomb3](#bannerbomb3)
  * [Installing boot9strap (USM)](#installing-boot9strap-usm)
  * [Installing boot9strap (Fredtool)](#installing-boot9strap-fredtool)
  * [Homebrew Launcher (PicHaxx)](#homebrew-launcher-pichaxx)
* [Installing boot9strap (Soundhax)](#installing-boot9strap-soundhax)
* [Installing boot9strap (SSLoth-Browser)](#installing-boot9strap-ssloth-browser)
* [Homebrew Launcher (super-skaterhax)](#homebrew-launcher-super-skaterhax)

* [Finalizing Setup](#finalizing-setup)

Issues after installation:
* [Boot issues](#boot-issues-on-consoles-with-custom-firmware)
* [Software issues](#software-issues-on-consoles-with-custom-firmware)

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## Problemas con SafeB9SInstaller

### SigHaxed FIRM was not installed! Revisa la pantalla inferior para más información.

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<summary><u>SigHaxed FIRM - File not found</u></summary>

Los archivos `boot9strap.firm` y `boot9strap.firm.sha` no están en la carpeta `boot9strap`, o la carpeta `boot9strap` tiene un nombre equivocado. Download the latest release of [boot9strap](https://github.com/SciresM/boot9strap/releases/download/1.4/boot9strap-1.4.zip), and place `boot9strap.firm` and `boot9strap.firm.sha` in the `boot9strap` folder.
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{% capture compat %}
<summary><u>SigHaxed FIRM - invalid FIRM</u></summary>

Hay un problema con los archivos `boot9strap.firm` y `boot9strap.firm.sha`. Re-download the latest release of [boot9strap](https://github.com/SciresM/boot9strap/releases/download/1.4/boot9strap-1.4.zip), and place `boot9strap.firm` and `boot9strap.firm.sha` in the `boot9strap` folder.
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<summary><u>Secret Sector - File not found</u></summary>

You are missing `secret_sector.bin` from the `boot9strap` folder, or the `boot9strap` folder is misnamed. Download [secret_sector.bin](magnet:?xt=urn:btih:15a3c97acf17d67af98ae8657cc66820cc58f655&dn=secret_sector.bin&tr=udp%3a%2f%2ftracker.torrent.eu.org%3a451%2fannounce&tr=udp%3a%2f%2ftracker.lelux.fi%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.loadbt.com%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.moeking.me%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.monitorit4.me%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.ololosh.space%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.pomf.se%3a80%2fannounce&tr=udp%3a%2f%2ftracker.srv00.com%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.theoks.net%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.tiny-vps.com%3a6969%2fannounce&tr=udp%3a%2f%2fopen.tracker.cl%3a1337%2fannounce&tr=udp%3a%2f%2ftracker.zerobytes.xyz%3a1337%2fannounce&tr=udp%3a%2f%2ftracker1.bt.moack.co.kr%3a80%2fannounce&tr=udp%3a%2f%2fvibe.sleepyinternetfun.xyz%3a1738%2fannounce&tr=udp%3a%2f%2fwww.torrent.eu.org%3a451%2fannounce&tr=udp%3a%2f%2ftracker.openbittorrent.com%3a6969%2fannounce&tr=udp%3a%2f%2f9.rarbg.com%3a2810%2fannounce&tr=udp%3a%2f%2ftracker.opentrackr.org%3a1337%2fannounce&tr=udp%3a%2f%2fexodus.desync.com%3a6969%2fannounce&tr=http%3a%2f%2fopenbittorrent.com%3a80%2fannounce) using a torrent client, and place it in the `boot9strap` folder.
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<summary><u>Something else</u></summary>

Únete al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp) (en inglés) para obtener ayuda, y describe el mensaje que veas.
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## Seedminer

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<summary><u>Multiple long folder names in Nintendo 3DS folder</u></summary>

![]({{ "/images/screenshots/multiple-id0.png" | absolute_url }})
{: .notice--info}

This occurs when you use your SD card in multiple 3DS consoles and is intended to prevent inadvertently merging data that would not be valid on other consoles. To figure out which long folder name is correct for your 3DS, follow these instructions:

1. Rename the `Nintendo 3DS` folder to `BACKUP_Nintendo 3DS`
1. Reinsert your SD card into your console
1. Power on your console
1. Wait for the console to generate the SD card data
	+ Your applications will have disappeared. This is normal and will be resolved shortly
1. Power off your console
1. Inserta tu tarjeta SD en tu computadora
1. Ve a la carpeta `Nintendo 3DS` en tu tarjeta SD
1. Copy the 32 character long name of the folder you see
	+ This is your true ID0 that you will use in [Section II of Seedminer](seedminer#section-ii---seedminer)
1. Delete the `Nintendo 3DS` folder
1. Rename the `BACKUP_Nintendo 3DS` folder to `Nintendo 3DS`
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{% capture compat %}
<summary><u>Bruteforce Movable skips to step 4</u></summary>

El sitio web ya ha minado tu `movable.sed` usando tu código de amigo y el ID0. Puedes utilizar el `movable.sed` que te proporciona.
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<summary><u>Important! You have been locked out of the automated part1 dumper system...</u></summary>

Tu código de amigo fue bloqueado del bot de código de amigo porque tu consola no pudo agregar al bot como amigo. Asegúrate de que tu consola esté correctamente conectada a Internet, luego únete al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp) y pide que se te desbloquee.
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{% capture compat %}
<summary><u>We were unable to successfully complete your bruteforce request. :`(</u></summary>

El sitio web ha determinado que tu `movable.sed` no puede ser minado. Asegúrate de haber escrito correctamente el ID0 en el sitio web. If your ID0 is correct, then you will be unable to use Seedminer and you will have to use an alternate method.

If you have a New 3DS / New 3DS XL / New 2DS XL (as indicated by the four shoulder buttons on the back and the C-Stick on the right), you can follow [Homebrew Launcher (super-skaterhax)](homebrew-launcher-(super-skaterhax)). Otherwise, you will need to follow a method that requires additional games or hardware.

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## BannerBomb3

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<summary><u>Multiple ID1 folders inside of ID0</u></summary>

![]({{ "/images/screenshots/multiple-id1.png" | absolute_url }})

This can occur if you've used multiple SD cards on a 3DS and then merged the contents of the SD cards together. This is done to prevent conflicting, valid data from being merged together.

To fix this, you will need to determine which folder contains your data. Usually, this will be the larger (or largest) of the folders. Backup and delete the smaller one(s), then create a `Nintendo DSiWare` folder in the one that remains and move `F00D43D5.bin` to that location.

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<summary><u>DSiWare Management menu crashes without showing BB3 multihax menu</u></summary>
Ensure that `F00D43D5.bin` is the only file in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `Nintendo DSiWare`. If it is, then re-create it with the [Bannerbomb3 Injector](http://3dstools.nhnarwhal.com/#/bb3gen).

Also, ensure that `bb3.bin` is on the root of the SD card. If it is missing, then download the latest release of [Bannerbomb3](https://github.com/lifehackerhansol/Bannerbomb3/releases/download/v3.0-lhs1/bb3.bin) (direct download), and copy the `bb3.bin` file to the root of your SD card.

If neither of these solutions fixes this problem, then custom firmware may have been uninstalled on this console in a way that makes this method impossible to perform. If this is the case, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and ask, in English, for help.
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<summary><u>DSiWare Management menu displays "No accessible software data."</u></summary>

`F00D43D5.bin` is missing from `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `Nintendo DSiWare`. Asegúrate de que `Nintendo DSiWare` está correctamente escrito y espaciado. Las mayúsculas/minúsculas no importan.
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{% capture compat %}
<summary><u>DSiWare Management shows a question mark</u></summary>

Puede haber un problema con el archivo `F00D43D5.bin` (puede estar corrupto o preparado para otra consola 3DS). Re-create your `F00D43D5.bin` file with the [Bannerbomb3 Injector](http://3dstools.nhnarwhal.com/#/bb3gen), ensuring that you use the `movable.sed` file for your console.
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## Instalar boot9strap (USM)

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<summary><u>Safe Mode system update succeeds instead of giving error 003-1099</u></summary>

unSAFE_MODE is not installed. [Follow the instructions](installing-boot9strap-(usm)) to install it.
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<summary><u>Red screen after selecting "Detailed Setup"</u></summary>

The file `usm.bin` is missing or misplaced. Download the latest release of [unSAFE_MODE](https://github.com/zoogie/unSAFE_MODE/releases/download/v1.3/usm.bin) and place `usm.bin` on the root of your SD card. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.

There is also a possibility that the console isn't reading your SD card. Make sure it is inserted and formatted correctly.
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<summary><u>Failed to open SafeB9SInstaller.bin</u></summary>

Falta el archivo `SafeB9SInstaller.bin` o está fuera de lugar. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip), extract it, and place `SafeB9SInstaller.bin` on the root of your SD card. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
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<summary><u>Failed to mount the SD card!</u></summary>

Back up your data and reformat your SD card as FAT32 with the recommended tool depending on your operating system ([Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux))). MiniTool Partition Wizard and the HP formatting tool (HPUSBDisk) are known to cause issues with 3DS SD cards.

If this is unsuccessful, try using another SD card.
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## Instalar boot9strap (Fredtool)

{% capture compat %}
<summary><u>Error on Fredtool Injector page</u></summary>

Asegúrate de que tu archivo `movable.sed` y la copia de seguridad de DSiWare provienen de la misma consola. El error aparece cuando los archivos no coinciden.
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{% capture compat %}
<summary><u>Unable to select "Haxxxxxxxxx!" because the BB3 multihax menu appears</u></summary>

You forgot to delete `F00D43D5.bin` from the SD card. Navigate to `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `Nintendo DSiWare` on your SD card and delete the `F00D43D5.bin` file.
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{% capture compat %}
<summary><u>"Haxxxxxxxxx!" does not appear</u></summary>

Hay un problema con el archivo `42383821.bin` (es incorrecto, no está presente, está mal colocado o está corrupto). Re-create your files with the [DSIHaxInjector_new](https://jenkins.nelthorya.net/job/DSIHaxInjector_new/build?delay=0sec) website and ensure that you place the `42383821.bin` file from `output.zip` -> `hax` in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `Nintendo DSiWare`.
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<summary><u>DS Connection Settings launches normally</u></summary>

`Haxxxxxxxxx!` no fue copiado de la tarjeta SD a la memoria de la consola.
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<summary><u>Black screen when launching DS Connection Settings</u></summary>

El menú de Conexiones de Nintendo DS no funciona, y necesitarás acceso al Homebrew Launcher para solucionar este problema. Únete al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp) para obtener ayuda.
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<summary><u>SD card is grayed out in Flipnote</u></summary>

Flipnote puede tomar mucho tiempo en construir un índice de la tarjeta SD si esta es muy grande. Espera unos minutos.
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<summary><u>Lenny face does not appear in SD card section</u></summary>

No copiaste la carpeta `private` del archivo `.zip` de Frogminer_save a la raíz de la tarjeta SD.
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{% capture compat %}
<summary><u>Flipnote freezes</u></summary>

Es posible que hayas tocado la pantalla táctil dentro del Flipnote modificado. Vuelve a entrar al menú de Conexiones de Nintendo DS e intenta de nuevo, asegurándote de no tocar la pantalla táctil por accidente.
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<summary><u>Green screen after pasting</u></summary>

Falta el archivo `boot.nds` o está fuera de lugar. Descarga la última versión de [b9stool](https://github.com/zoogie/b9sTool/releases/latest) y coloca el archivo `boot.nds` en la raíz de la tarjeta SD, sobreescribiendo el existente.
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{% capture compat %}
<summary><u>White screen after pasting</u></summary>
Hay un problema con el archivo `boot.nds`. Vuelve a descargar la última versión de [b9stool](https://github.com/zoogie/b9sTool/releases/latest) y coloca el archivo `boot.nds` en la raíz de la tarjeta SD, sobreescribiendo el existente.
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{% capture compat %}
<summary><u>Unable to open Luma3DS configuration menu after running B9STool</u></summary>

Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and explain what has happened.
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## Homebrew Launcher (PicHaxx)

{% capture compat %}
<summary><u>"An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)</u></summary>

Your `00000001.sav` and/or `otherapp.bin` files may be misplaced. Ensure that `00000001.sav` is in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data` and that `otherapp.bin` is on the root of your SD card.

If your files are in the correct locations, re-create the save using the [PicHaxx Save Tool](https://3dstools.nhnarwhal.com/#/pichaxx), then place it in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data`. Ensure that the file is named exactly `00000001.sav` and that you used your console's `movable.sed` to create it. Re-download [otherapps.zip](/assets/otherapps.zip), place the `.bin` file relevant to your console to the root of your SD card, and rename it to `otherapp.bin`. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
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{% capture compat %}
<summary><u>"An exception occurred" or Errdisp when opening Picross</u></summary>

Your console already has custom firmware. Deberías ir a [Comprobación de CFW](checking-for-cfw) antes de continuar.
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<summary><u>"An error has occurred, forcing the software to close..." (white message box)</u></summary>

There is an issue with your `otherapp.bin` file. Download [otherapps.zip](/assets/otherapps.zip), place the `.bin` file relevant to your console to the root of your SD card, and rename it to `otherapp.bin`. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
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<summary><u>Game starts normally</u></summary>

Your modified `00000001.sav` file may be misplaced, or you may have used the wrong `movable.sed` when creating it. Re-generate your `movable.sed` from [Bruteforce Movable](https://seedminer.hacks.guide), then re-create the save using the [PicHaxx Save Tool](https://3dstools.nhnarwhal.com/#/pichaxx) and place the resulting file (`00000001.sav`) in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data`.
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## Instalar boot9strap (Soundhax)

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<summary><u>Red/purple/pink and white screen after running Soundhax</u></summary>

If your console is on system version 9.4.0, 9.5.0, or 9.6.0, you may be encountering a bug with an old version of universal-otherapp. Download the latest version from [here](https://github.com/TuxSH/universal-otherapp/releases/latest).

If your console is not on those firmwares, it likely indicates that you already have custom firmware. Deberías ir a [Comprobación de CFW](checking-for-cfw) antes de continuar.
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{% capture compat %}
<summary><u>"An error has occurred, forcing the software to close..." (white message box)</u></summary>

Hay un problema con el archivo `otherapp.bin` (falta, está mal colocado o está corrupto). Descarga la última versión de [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) y coloca el archivo en la raíz de tu tarjeta SD.
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{% capture compat %}
<summary><u>"Could not play"</u></summary>

You have the wrong Soundhax file for your console and region, or your console is incompatible with Soundhax. In the latter case, you should update your console to the latest version and follow [Seedminer](seedminer).
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<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Failed to open SafeB9SInstaller.bin</u></summary>

Falta el archivo `SafeB9SInstaller.bin` o está fuera de lugar. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip), extract it, and place `SafeB9SInstaller.bin` on the root of your SD card. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
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<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Failed to mount the SD card!</u></summary>
Back up your data and reformat your SD card as FAT32 with the recommended tool depending on your operating system ([Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux))). MiniTool Partition Wizard and the HP formatting tool (HPUSBDisk) are known to cause issues with 3DS SD cards.

If this is unsuccessful, try using another SD card.
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## Installing boot9strap (SSLoth-Browser)

{% capture compat %}
<summary><u>Red/purple/pink and white screen after running Browserhax</u></summary>

This likely indicates that you already have custom firmware. Deberías ir a [Comprobación de CFW](checking-for-cfw) antes de continuar.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>"An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)</u></summary>

The file `arm11code.bin` is missing or misplaced. Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest), place `otherapp.bin` on the root of your SD card and rename it to `arm11code.bin`. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
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{% capture compat %}
<summary><u>"An error has occurred, forcing the software to close..." (white message box)</u></summary>

There is an issue with your `arm11code.bin` file. Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest), place `otherapp.bin` on the root of your SD card and rename it to `arm11code.bin`. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
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{% capture compat %}
<summary><u>Opening the browserhax QR code or URL crashes</u></summary>

Browser based exploits (such as this one) are often unstable and crash frequently, but they can sometimes be fixed by doing the following steps.

1. Launch the browser, then launch the browser settings
1. Scroll to the bottom and Initialize Savedata (it also may be called Clear All Save Data)
1. Try the exploit again
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{% capture compat %}
<summary><u>System Update prompt when opening browser</u></summary>

The SSLoth proxy was incorrectly configured. Re-do the SSLoth section on the page.
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{% capture compat %}
<summary><u>Error 032-0420 when opening browser</u></summary>

Follow these steps in order:

1. Launch System Settings on your console
1. Navigate to `Internet Settings` -> `Connection Settings`
1. Click on your network connection slot and navigate to `Change Settings` -> `Next Page (right arrow)` -> `Proxy Settings`
1. Set "Proxy Settings" to "No"
1. Click OK, then click Save
1. When prompted, click "Test" to perform the connection test
  + The test should succeed
1. Click "OK" to continue
1. Press "Back" twice, then "Close" to go back to the HOME Menu
1. Open the Internet Browser once
1. If prompted about a system update, press OK
  + This won't actually update the system
1. Start again from [Section II](installing-boot9strap-(ssloth-browser).html#section-ii---ssloth)
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{% capture compat %}
<summary><u>Failed to open SafeB9SInstaller.bin</u></summary>

Falta el archivo `SafeB9SInstaller.bin` o está fuera de lugar. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip), extract it, and place `SafeB9SInstaller.bin` on the root of your SD card. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Frozen on "Doing agbhax..."</u></summary>
There may be an issue with your `arm11code.bin` file. Re-download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest), place it on the root of your SD card, and rename it to `arm11code.bin`. No añadas manualmente la extensión `.bin` al archivo si ves que no la tiene.

If you have a Taiwanese unit (with a T in the version string, ie. 11.3.0-##T), you will not be able to follow these instructions, and you will need to update your console and follow [Seedminer](seedminer) instead.

If you have a Mainland Chinese unit (with a C in the version string, ie. 11.3.0-##C), join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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{% capture compat %}
<summary><u>"PrepareArm9ForTwl returned error c8804631!"</u></summary>

Únete al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp) para obtener ayuda.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Failed to mount the SD card!</u></summary>

Back up your data and reformat your SD card as FAT32 with the recommended tool depending on your operating system ([Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux))). MiniTool Partition Wizard and the HP formatting tool (HPUSBDisk) are known to cause issues with 3DS SD cards.

If this is unsuccessful, try using another SD card.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

## Homebrew Launcher (super-skaterhax)

{% capture compat %}
<summary><u>"An error has occurred. Please save your data in any software currently in use, then restart the system."</u></summary>

The date is set incorrectly. To set it correctly, follow these steps:

1. Select the System Settings icon on the HOME Menu, and tap Open.
1. Tap Other Settings.
1. Tap Date & Time.
1. Tap Today's date.
1. Tap Up/Down Arrows to set the correct Day, Month and Year.
1. Select OK to confirm.

If the problem persists and you have a system version ending in E, and the language set to English, change the language to any other language **temporarily**. You can revert this change when you reach Finalizing Setup.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>An exception occured or ErrDisp when pressing GO! GO!</u></summary>

This likely indicates that you already have custom firmware. Deberías ir a [Comprobación de CFW](checking-for-cfw) antes de continuar.

{% endcapture %}
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## Finalizar instalación

{% capture compat %}
<summary><u>Unable to update console</u></summary>

Los pasos siguientes se pueden intentar en cualquier orden, pero están ordenados por orden de dificultad.

1. Establece la configuración de DNS a "Automático"
1. Colócate más cerca de tu router de Wi-Fi
1. Actualiza desde el modo seguro: Apaga la consola, mantén presionados los botones (L), (R), (D-pad Arriba) y (A) mientras la enciendes, y sigue las indicaciones en pantalla
1. Borra tu configuración de conexión Wi-Fi, y luego vuelve a reconectar
1. Renicia tu router de Wi-Fi
1. Conéctate a una conexión Wi-Fi distinta, como desde una red de datos móviles
1. Puede que los servidores de Nintendo estén caídos. Intenta más tarde
1. Si aún te sigue dando error, [sigue la sección de CTRTransfer](ctrtransfer) y luego intenta actualizar nuevamente
1. Para más soporte (en inglés), entra al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp)
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Unable to enter Rosalina menu due to broken Left Shoulder / Down D-Pad / Select button(s)</u></summary>

Download this [alternate config.ini](/assets/config.ini) and place it in `/luma/`. This will change the Rosalina key combination to (X) + (Y).
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>"An exception occurred" or infinite "Nintendo 3DS" screen after trying to launch Homebrew Launcher from Download Play</u></summary>

Hay un problema con el archivo `boot.3dsx` (falta, está mal colocado o está corrupto). Download the latest release of [the Homebrew Launcher](https://github.com/devkitPro/3ds-hbmenu/releases/latest) and place `boot.3dsx` on the root of your SD card, replacing any existing file.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>"Scripts directory not found" in GodMode9</u></summary>

No copiaste la carpeta `gm9` del archivo `.zip` de GodMode9 a la raíz de la tarjeta SD. Descarga la última versión de [GodMode9](https://github.com/d0k3/GodMode9/releases/latest) y coloca la carpeta `gm9` en la raíz de la tarjeta SD, combinándola con la ya existente.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>"Backup failed" or "Error: Could not open directory" when attempting a NAND backup</u></summary>
Make sure you have at least 1.3GB available in your SD card. If you don't have enough space, follow these steps:
1. Power off your console
1. Remove the SD card and insert it into your computer
1. Copy the `Nintendo 3DS` folder from the root of your SD card to your computer
1. Delete the Nintendo 3DS folder from the SD card
1. Reinsert your SD card into your console
1. Power off your console, hold START and power on still holding START to boot on GodMode9
1. Perform a [NAND Backup](godmode9-usage#creating-a-nand-backup)
1. Copy the files in `gm9/out` on your SD to a safe location on your computer
1. Delete the `<date>_<serialnumber>_sysnand_##.bin` and `<date>_<serialnumber>_sysnand_##.bin.sha` files from the SD card, keeping essential.exefs in `/gm9/out/`
1. Copy the `Nintendo 3DS` folder from your computer to the root of your SD card
1. Delete the `Nintendo 3DS` folder from your computer

If you have enough space on your SD card, your SD might be corrupted or faulty. Check your SD card for any errors by following the guide according to your computer's operating system: [Windows](h2testw-(windows)), [Linux](f3-(linux)), [macOS](f3xswift-(mac)).
{% endcapture %}
<details>{{ compat | markdownify }}</details>

---

## Boot issues on consoles with custom firmware

The steps detailed here generally assume that your console has a modern custom firmware setup (boot9strap + Luma3DS 8.0 or greater). Si tu consola tiene una configuración antigua (por ejemplo, algo basado en arm9loaderhax o menuhax), deberías actualizar dicha configuración antes de seguir estas instrucciones.
{: .notice--info}

### Power/notification light indicators

{% capture compat %}
<summary><u>My console powers off when I try to turn it on, and/or the notification LED shows a color on boot</u></summary>

There is an issue with your `boot.firm` file. If you're running [boot9strap 1.4](https://github.com/SciresM/boot9strap/releases/tag/1.4), your 3DS notification LED may flash a certain color. This color is used to diagnose issues involving your `boot.firm` file on SD card or internal memory. On older versions of boot9strap, the blue light will power off almost immediately when trying to turn on the console.

If the notification LED flashes:

- **White**: Your 3DS was not able to find `boot.firm` on your SD card or on internal memory.
- **Magenta**: Your 3DS was not able to find `boot.firm` on your SD card. It was able to find `boot.firm` on internal memory, but the file is corrupted.
- **Red**: Your 3DS was able to find `boot.firm` on both your SD card and on internal memory, but both files are corrupted.

You can get a new `boot.firm` file by downloading the [latest release of Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest), extracting it, and placing `boot.firm` on the root of your SD card. If your `boot.firm` file is consistently being detected as corrupted, you may want to check your SD card for errors ([Windows](h2testw-(windows)), [Linux](f3-(linux)), or [macOS](f3xswift-(mac))). Also, note that the 3DS tends to have issues with files extracted using WinRAR.

If you hear a "popping sound", potentially accompanied with the backlight turning on for a split second, there is a hardware issue with your console (such as a disconnected backlight cable). You may be able to get your console to boot by holding it at certain angles.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>My console gets stuck on a black screen with blue power light staying on</u></summary>

Los pasos siguientes se pueden intentar en cualquier orden, pero están ordenados por cantidad de tiempo que toma realizar.

1. Power off your console, remove the SD card, re-insert it, then power on your console.
1. Power off your console, eject the game cartridge if inserted, power on your console, then wait up to ten minutes. If your console boots within ten minutes, the issue has been fixed and is unlikely to reoccur
1. Cambia el nombre de la carpeta `Nintendo 3DS` de tu tarjeta SD a `Nintendo 3DS_BACKUP`, luego intenta encenderla. If your console successfully boots, there is some issue within your `Nintendo 3DS` folder. Try clearing HOME Menu extdata:
	+ Ve a `/Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/`
  + Delete the corresponding folder for your 3DS region:
		+ **Región EUR**: `00000098`
		+ **Región JPN**: `00000082`
		+ **Región USA**: `0000008f`
		+ **Región CHN**: `000000A1`
		+ **Región KOR**: `000000A9`
		+ **Región TWN**: `000000B1`
1. Intenta iniciar en modo de recuperación y actualizar tu consola:
	+ Power off your console
	+ Mantén presionado (L) + (R) + (D-Pad Arriba) + (A)
	+ Power on your console
	+ If you were successful, the console will boot to an "update your system" screen
1. Sigue la guía de [CTRTransfer](ctrtransfer)
1. Para más ayuda, puedes pedir ayuda (*en inglés*) en el [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp)
{% endcapture %}
<details>{{ compat | markdownify }}</details>

### Error message on boot

{% capture compat %}
<summary><u>"An error has occurred: Failed to apply 1 FIRM patch(es)" or "An exception has occurred -- Current process: pm"</u></summary>

Tu versión de Luma3DS está desactualizada. Descarga la última versión de [Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest) y coloca `boot.firm` en la raíz de tu tarjeta SD, reemplazando cualquier archivo existente. Asegúrate de extraer el archivo ZIP con cualquier herramienta que no sea WinRAR, ya que se sabe que causa problemas con los archivos relacionados con 3DS.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>"Unable to mount CTRNAND or load the CTRNAND FIRM. Please use an external one."</u></summary>
There are a number of reasons as to why this could be happening. In any case, this error can usually be fixed by following the [CTRTransfer](ctrtransfer) guide.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>"An error has occurred. Hold down the POWER button to turn off the power..."</u></summary>

Tienes activada la opción "Disable ARM11 exception handlers", o directamente no tienes custom firmware instalado. Intenta activar las excepciones de ARM11:
  + Power off your console
  + Mantén presionado (Select)
  + Power on your console, while still holding (Select)
  + Si la opción "Disable ARM11 exception handlers" está marcada, desmárcala
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>HOME Menu is missing installed applications</u></summary>

This could be caused by various reasons, but most likely because your SD card is not being read by the system.
You can check if your SD is being read by holding SELECT on boot and checking the yellow text on the bottom screen; if it says "Booted from CTRNAND via B9S", then your console is booting from the internal memory and not from the SD card.
If this is the case, attempt the steps below, which are listed from easiest to hardest:
1. Power off your console, remove the SD card, re-insert it, then power on your console
1. Power off your console, remove the SD card, insert it on your PC, download the latest release of [Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest), extract `boot.firm` from the `Luma3DS.zip` and place it on the root of your SD card (replacing any existing file)
1. Power off your console, remove the SD card, insert it on your PC and reformat your SD card according to your computer's operating system: [Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux)) *(this will wipe your SD card data)*
1. Test your SD card for errors by following the guide according to your computer's operating system: [Windows](h2testw-(windows)), [Linux](f3-(linux)), [macOS](f3xswift-(mac)). If your SD card is marked as faulty, then you will have to replace your SD card
1. Your SD card slot may be broken. Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for further assistance
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Blue "BOOTROM ERROR" screen</u></summary>

Your console is likely hard-bricked. You will need to buy an ntrboot flashcart to reinstall boot9strap in order to attempt to fix your console. This may also indicate a hardware issue that cannot be fixed. En este caso, entra al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp) para obtener ayuda (*en inglés*).
  + También es posible que alguien haya configurado una pantalla de inicio que luce tal y como un brickeo. Try leaving your console powered on, waiting on the blue screen, for five minutes.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Some other error</u></summary>

Por favor saca una foto del error y entra al [Discord de Nintendo Homebrew](https://discord.gg/MWxPgEp) y pide ayuda (*en inglés*).
{% endcapture %}
<details>{{ compat | markdownify }}</details>

## Software issues on consoles with custom firmware

{% capture compat %}
<summary><u>DSi / DS functionality is broken or has been replaced with Flipnote Studio</u></summary>

1. Descarga la última versión de [TWLFix-CFW](https://github.com/MechanicalDragon0687/TWLFix-CFW/releases/latest) *(el archivo `.3dsx`)*
1. Power off your console
1. Crea una carpeta llamada `3ds` en la raíz de tu tarjeta SD, si aún no existe
1. Copia `TWLFix-CFW.3dsx` a la carpeta `/3ds/` en tu tarjeta SD
1. Reinsert your SD card into your console
1. Abre el Homebrew Launcher
1. Inicia TWLFix-CFW desde la lista de homebrew
1. Presiona (A) para desinstalar los títulos TWL dañados
1. Press (Start) to reboot the console
1. Update your console by going to System Settings, then "Other Settings", then going all the way to the right and using "System Update"
  + La actualización verá que los títulos TWL esenciales han sido desinstalados, y los volverá a descargar e instalar
1. Once the update is complete, tap "OK" to reboot the console
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>GBA Virtual Console and/or Safe Mode functionality is broken</u></summary>

Your console is running Luma3DS 6.6 or older, likely via arm9loaderhax. You should follow [A9LH to B9S](a9lh-to-b9s) to update your console to a modern custom firmware environment.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Extended memory mode games (Pokemon Sun/Moon, Smash, etc.) don't work</u></summary>

Esto puede ocurrir después de un CTRTransfer o al cambiar de región en Old 3DS / 2DS. You will need to system format your console to fix this issue.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Exception screen when booting/loading an application</u></summary>

Look for your exception screen in [this page](https://wiki.hacks.guide/wiki/3DS:Error_screens/Luma3DS_exception_screen).
If you weren't able to find your error or the instructions didn't work, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for further assistance.
{% endcapture %}
<details>{{ compat | markdownify }}</details>

---

## Other troubleshooting

{% capture compat %}
<summary><u>Clear HOME Menu extdata</u></summary>

1. Power off your console
1. Inserta tu tarjeta SD en tu computadora
1. Navigate to the `/Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/` folder on your SD card
1. Delete the corresponding folder for your 3DS region:
  + **Región EUR**: `00000098`
  + **Región JPN**: `00000082`
  + **Región USA**: `0000008f`
  + **Región CHN**: `000000A1`
  + **Región KOR**: `000000A9`
  + **Región TWN**: `000000B1`
1. Reinsert your SD card into your console
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Clear HOME Menu theme data</u></summary>

1. Power off your console
1. Inserta tu tarjeta SD en tu computadora
1. Navigate to the `/Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/` folder on your SD card
1. Delete the corresponding folder for your 3DS region:
  + **EUR Region**: `000002ce`
  + **JPN Region**: `000002cc`
  + **USA Region**: `000002cd`
1. Reinsert your SD card into your console
{% endcapture %}
<details>{{ compat | markdownify }}</details>

{% capture compat %}
<summary><u>Turning off Parental Controls</u></summary>

You can disable the Parental Controls feature by going to System Settings -> Parental Controls and inserting the PIN, then pressing "Clear Settings", then "Delete" to remove it.
However, if you do not know the PIN and therefore cannot access the console's settings, you will need to disable it. In order to do this, you need to obtain your console's master key (mkey):
1. Go to [this website](https://mkey.eiphax.tech/)
1. Fill the following boxes with the information:
  + Device Type: Select "3DS" (the same applies if you are using a 2DS, New 3DS (XL/LL) or New 2DS (XL/LL))
  + System Date: The day and month your console's clock is set to
  + Inquiry Number: Can be obtained by pressing "Forgot PIN" then "I Forgot" in the Parental Controls screen
1. After you have obtained your mkey, press OK on the screen you have obtained your Inquiry Number, then input the master key
1. Press "Clear Settings", then "Delete" to remove all Parental Controls data
{% endcapture %}
<details>{{ compat | markdownify }}</details>