Guide_3DS/_pages/pt_PT/Troubleshooting.txt

---
title: "Resolução de Problemas" #
lang: pt_PT
permalink: /pt_PT/troubleshooting.html
---

Se não conseguires ligar a tua 3DS, por favor procura a secção relevante ao teu problema, e segue as instruções. Quando uma solução funcionar para ti, podes continuar com o resto do guia
(Esta secção é bastante grande, tenta usar Ctrl+F para procurar o teu problema.)
{: .notice--primary}

**If you still cannot solve your issue and need to reach out for help, please paste the contents of all relevant .log files from the root of your SD card into a [Gist](https://gist.github.com/), then come for help prepared with a detailed description of your problem and what you've tried.**
{: .notice--info}

## <a name="twl_broken" />DSi / DS functionality is broken after completing the guide

#### What you need

* O TWL_FIRM `.cia` para a tua consola
    + <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`New_3DS TWL_FIRM - v9936.cia`](magnet:?xt=urn:btih:eab8558c97b18b1f329a2bfcc3c899b84c082a27&dn=New%5F3DS%20TWL%5FFIRM%20-%20v9936.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
    + <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`Old_3DS TWL_FIRM - v8817.cia`](magnet:?xt=urn:btih:17511eadb6e6f3ff22d04f90644e37bd2d96ca43&dn=Old%5F3DS%20TWL%5FFIRM%20-%20v8817.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`TWL Version Data - v0.cia`](magnet:?xt=urn:btih:4a106681407fede5de95cc8bda635432481f6b5d&dn=TWL%20Version%20Data%20-%20v0.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`DS Internet - v2048.cia`](magnet:?xt=urn:btih:2b9df8496922f2546dfb0b01220068ce53c19d3d&dn=DS%20Internet%20-%20v2048.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`DS Download Play - v1024.cia`](magnet:?xt=urn:btih:b581d3c5d98f5e621fddfc1ce5704bb45bf05a8c&dn=DS%20Download%20Play%20-%20v1024.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`Nintendo DS Cart Whitelist - v11264.cia`](magnet:?xt=urn:btih:7b90d506ad032a581a00035616eaa17a68c48eff&dn=Nintendo%20DS%20Cart%20Whitelist%20-%20v11264.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)

#### Instruções

##### Secção I - Preparação

1. Create a folder named `cias` on the root of your SD card if it does not already exist
2. Copia `TWL Version Data - v0.cia` para a pasta`/cias/` no teu cartão SD
3. Copia `DS Download Play - v1024.cia` para a pasta`/cias/` no teu cartão SD
4. Copia `DS Internet - v2048.cia` para a pasta`/cias/` no teu cartão SD
5. Copia `Nintendo DS Cart Whitelist - v11264.cia` para a pasta`/cias/` no teu cartão SD
6. Copia ou o `New_3DS TWL_FIRM - v9936.cia` ou o `Old_3DS TWL_FIRM - v8817.cia` para a pasta`/cias/` no teu cartão SD

##### Secção II - Instalar os títulos

1. Abre o FBI
2. Select "SD"
3. Select "cias"
4. Select "\<current directory>"
5. Select "Install and delete all CIAs"
6. Sai com o botão home

## <a name="rm_nnid" />Remover um NNID sem formatar a consola

#### What you need

* The latest release of [GodMode9](https://github.com/d0k3/GodMode9/releases/latest)

#### Instruções

1. Copy `GodMode9.bin` from the GodMode9 `.zip` to the `/luma/payloads/` folder on your SD card and rename `GodMode9.bin` in `/luma/payloads/` to `up_GodMode9.bin`
2. Boot holding (Up) to reboot into arm9loaderhax GodMode9
3. Navega para `SYSNAND CTRNAND` -> `data` -> (32 Character ID) -> `sysdata` -> `00010038`
4. Hold down the (R) trigger, then press (X) on `00000000` to rename this file
5. Press (Up) once to change the name to `10000000`
6. Press (A) to save changes
7. Press (A) to unlock SysNAND writing, then input the key combo given
8. Navigate back to the Main Menu
9. Press (Start) to reboot

## <a name="gw_fbi" />Cannot inject H&S on Gateway downgraded device
This is caused by Gateway implementing a very shoddy downgrade method, which leaves two versions of each app on the system. One of them is unused, but it confuses Decrypt9, causing it to inject into the wrong one.

#### What you need

* The latest release of [GodMode9](https://github.com/d0k3/GodMode9/releases/latest)

#### Instruções

1. Copy `GodMode9.bin` from the GodMode9 `.zip` to the `/luma/payloads/` folder on your SD card and rename `GodMode9.bin` in `/luma/payloads/` to `up_GodMode9.bin`
2. Reinsert your SD card into your 3DS
3. Open GodMode9 from arm9loaderhax by holding (Up) during boot     
4. Navigate to `SYSNAND CTRNAND` -> `title` -> `00040010`
5. Navigate to the folder for your device and region:
  + **Old 3DS EUR**: `00022300` -> `content`
  + **Old 3DS JPN**: `00020300` -> `content`
  + **Old 3DS USA**: `00021300` -> `content`
  + **New 3DS EUR**: `20022300` -> `content`
  + **New 3DS JPN**: `20020300` -> `content`
  + **New 3DS USA**: `20021300` -> `content`
6. Notice that there are two sets of app and tmd files, one set with uppercase extensions (`.TMD` and `.APP`), and one set with lowercase extensions (`.tmd` and `.app`)
7. While holding the (R) trigger, press (Y) to create a new directory
8. Press (A) to confirm the name `newdir` (it doesn't matter what it's called)
9. Press (A) to unlock SysNAND writing, then input the key combo given
10. Press the (L) trigger on each of the uppercase extension files (`.TMD` and `.APP`) to mark them
11. Press (Y) to copy the files
12. Navigate to `newdir`
13. Press (Y) to paste the files
14. Select "Move path(s)"
15. The uppercase extension files will have been moved to the `newdir` directory
16. Press (Start) to reboot
17. Return to [Installing arm9loaderhax](installing-arm9loaderhax) and retry the FBI injection
18. If this still doesn't work, move the uppercase extension files back to the `content` folder, then move the lowercase extension files to the `newdir` folder, then return to [Installing arm9loaderhax](installing-arm9loaderhax) and retry the FBI injection

## <a name="ts_browser" />A browser based exploit is not working
Browser based exploits (such as browserhax or 2xrsa) are often unstable and crash frequently, but they can sometimes be fixed by doing the following steps

1. Open the browser, then open the browser settings
2. Scroll to the bottom and Initialize Savedata (it also may be called Clear All Save Data)
3. Try the exploit again

## <a name="ts_safe_a9lh" />System boots directly SafeA9LHInstaller
You copied the wrong `arm9loaderhax.bin` file to your SD card (you were only supposed to copy the `3ds` folder and `SafeA9LHInstaller.dat` file from the SafeA9LHInstaller zip)    

1. Usa o `arm9loaderhax.bin` correto
2. Copia o ficheiro `arm9loaderhax.bin` do ficheiro `.zip` do Luma3DS para a raíz do teu cartão SD
3. Reboot holding (Select) and continue

## <a name="ts_safe_a9lh_screen" />O SafeA9LHInstaller mostra-me um ecrã estranho
Isto acontece ocasionalmente, mas a razão é desconhecida. Os botões ainda funcionam, mas o ecrã fica estranho

1. Segue as instruções normalmente
2. Pressiona (Select) e o arm9loaderhax será instalado
3. Espera uns segundos
4. Shut down your console by pressing any button

## <a name="ts_d9_backup" />Decrypt9 or Hourglass9 won't restore / can't find my NAND backup

1. Make sure you do not have any folder named "Decrypt9" on **the root** of your SD card
2. Tenta verificar se o teu cartão SD tem erros com o [H2testw (Windows)](h2testw-(windows)), o [F3 (Linux)](f3-(linux)), ou o [F3X (Mac)](f3x-(mac))
3. Tenta copiar todos os teus ficheiros do cartão SD, formatá-lo e depois copiar os ficheiros de volta
4. Tenta um cartão SD diferente

## <a name="ts_sys_down" />Black screen on SysNAND boot

1. Tenta ligar a consola sem o cartão SD, e depois volta a pô-lo se esta ligar.
    1. Power off your 3DS by holding down the power button.
    2. Tira o cartão SD.
    3. Liga a 3DS.
    4. Quando o menu Home aparecer, reinsere o teu cartão SD.
    5. If this worked, you should Clear Home Menu's extdata by navigating to the following folder on your SD card: `/Nintendo 3DS/(32 Character ID)/(32 Character ID)/extdata/00000000/`
        + Região EUR: Apaga `00000098`
        + Região JPN: Apaga `00000082`
        + Região USA: Apaga `0000008f`
        + Região KOR: Apaga `000000A9`
2. Try booting without any cartridges inserted (including flashcarts)
3. Se tiveres um hardmod e uma cópia NAND, flasha a cópia para a SysNAND.
4. Tenta arrancar em modo de recuperação e atualizar o sistema.    
    *Isto provavelmente não vai funcionar para uma Old 3DS com downgrade para 2.1.0*    
    **Isto vai BRICKAR uma New 3DS com downgrade para 2.1.0**
    1. Power off your 3DS by holding down the power button.
    2. Segura os botões (L)+(R)+(A)+(Cima).
    3. Liga a 3DS.
    4. If you enter safe mode, update your 3DS *only if you have an entrypoint for the latest FW version and it is possible to downgrade from it* and attempt the downgrade again.
5. A tua 3DS pode estar brickada. For support, ask for help at [#3dshacks on Rizon IRC](https://www.reddit.com/r/3dshacks/wiki/irc) or [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp).

## <a name="ts_sys_a9lh" />Ecrã preto quando ligo a consola em SysNAND depois de instalar o arm9loaderhax

1. Certifica-te que tens um payload a funcionar.
    1. Verifica se existe um fichero `arm9loaderhax.bin` na raíz do teu cartão SD.
2. Tenta reiniciar a configuração do Luma e corrigir as opções
    1. Apaga o ficheiro `/luma/config.bin` do teu cartão SD
    2. Define as opções corretas quando ligares a consola
3. Tenta arrancar o Hourglass9
    1. No Luma3DS, segura (Start) enquanto ligas a consola
4. Tenta apagar a extdata do menu Home
    1. Clear Home Menu's extdata by navigating to the following folder on your SD card: `/Nintendo 3DS/(32 Character ID)/(32 Character ID)/extdata/00000000/`
        + Região EUR: Apaga `00000098`
        + Região JPN: Apaga `00000082`
        + Região USA: Apaga `0000008f`
        + Região KOR: Apaga `000000A9`
5. Try booting without any cartridges inserted (including flashcarts)
6. Se fizeste algum downgrade nessa consola com Gateway, certifica-te que estás a usar a última versão do Luma3DS (v6.2.3 ou maior, pelo menos)
7. Se a tua NAND estiver entre as versões 3.0.0 e 4.5.0, faz o seguinte:
    + Ensure that you are using the latest Luma3DS version (v6.6 or higher, at the least)
    + Download [this file](http://nus.cdn.c.shop.nintendowifi.net/ccs/download/0004013800000002/00000056) and rename it to `firmware.bin`
    + Download [this file](http://nus.cdn.c.shop.nintendowifi.net/ccs/download/0004013800000002/cetk)
    + Copy `firmware.bin` and `cetk` to the `/luma/` folder on your SD card
    + Delete both of these files after updating your 3DS
8. Try following [9.2.0 ctrtransfer](9.2.0-ctrtransfer)
9. Ask for help at [#3dshacks on Rizon IRC](https://www.reddit.com/r/3dshacks/wiki/irc) or [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp).

## <a name="ts_sys_blue" />Blue screen on boot (bootrom error)

1. Your 3DS is bricked
2. You will need to get a [hardmod](https://gbatemp.net/threads/414498/) or repair / replace the device