Guide_3DS/_pages/fr_FR/troubleshooting.txt

---
title: "Problèmes et Dépannage"
---

{% include toc title="Table of Contents"%}

This page offers troubleshooting advice for commonly encountered issues. If you are unable to solve your issue with the advice on this page, please join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and describe your issue, including what you have already tried.

---

## Issues with SafeB9SInstaller

### SigHaxed FIRM was not installed! Check lower screen for more info.

#### SigHaxed FIRM - File not found

You are missing `boot9strap.firm` and `boot9strap.firm.sha` from the `boot9strap` folder, or the `boot9strap` folder is misnamed. Download the latest release of [boot9strap](https://github.com/SciresM/boot9strap/releases/download/1.4/boot9strap-1.4.zip), and place `boot9strap.firm` and `boot9strap.firm.sha` in the `boot9strap` folder.

#### SigHaxed FIRM - invalid FIRM

There is an issue with your `boot9strap.firm` and `boot9strap.firm.sha` files. Re-download the latest release of [boot9strap](https://github.com/SciresM/boot9strap/releases/download/1.4/boot9strap-1.4.zip), and place `boot9strap.firm` and `boot9strap.firm.sha` in the `boot9strap` folder.

#### Secret Sector - File not found

You are missing `secret_sector.bin` from the `boot9strap` folder, or the `boot9strap` folder is misnamed. Download [secret_sector.bin](magnet:?xt=urn:btih:15a3c97acf17d67af98ae8657cc66820cc58f655&dn=secret_sector.bin&tr=udp%3a%2f%2ftracker.torrent.eu.org%3a451%2fannounce&tr=udp%3a%2f%2ftracker.lelux.fi%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.loadbt.com%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.moeking.me%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.monitorit4.me%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.ololosh.space%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.pomf.se%3a80%2fannounce&tr=udp%3a%2f%2ftracker.srv00.com%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.theoks.net%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.tiny-vps.com%3a6969%2fannounce&tr=udp%3a%2f%2fopen.tracker.cl%3a1337%2fannounce&tr=udp%3a%2f%2ftracker.zerobytes.xyz%3a1337%2fannounce&tr=udp%3a%2f%2ftracker1.bt.moack.co.kr%3a80%2fannounce&tr=udp%3a%2f%2fvibe.sleepyinternetfun.xyz%3a1738%2fannounce&tr=udp%3a%2f%2fwww.torrent.eu.org%3a451%2fannounce&tr=udp%3a%2f%2ftracker.openbittorrent.com%3a6969%2fannounce&tr=udp%3a%2f%2f9.rarbg.com%3a2810%2fannounce&tr=udp%3a%2f%2ftracker.opentrackr.org%3a1337%2fannounce&tr=udp%3a%2f%2fexodus.desync.com%3a6969%2fannounce&tr=http%3a%2f%2fopenbittorrent.com%3a80%2fannounce) using a torrent client, and place it in the `boot9strap` folder.

#### Something else

Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance, and describe the message that you see.

---

## Seedminer

### Multiple long folder names in Nintendo 3DS folder

![]({{ "/images/screenshots/multiple-id0.png" | absolute_url }})
{: .notice--info}

This occurs when you use your SD card in multiple 3DS devices and is intended to prevent inadvertently merging data that would not be valid on other devices. To figure out which long folder name is correct for your 3DS, follow these instructions:

1. Rename the `Nintendo 3DS` folder to `BACKUP_Nintendo 3DS`
1. Reinsert your SD card into your device and power on your device
1. Wait for the device to generate the SD card data
	+ Your applications will have disappeared. This is normal and will be resolved shortly
1. Power off your device and reinsert your SD card into your computer
1. Naviguez vers le dossier `Nintendo 3DS` de votre carte SD
1. Copy the 32 character long name of the folder you see
	+ This is your true ID0 that you will use in [Section II of Seedminer](seedminer#section-ii---seedminer)
1. Delete the `Nintendo 3DS` folder
1. Rename the `BACKUP_Nintendo 3DS` folder to `Nintendo 3DS`

### Bruteforce Movable skips to step 4

The website has already mined your `movable.sed` using your friend code and ID0 combination. You can use the `movable.sed` that it provides you.

### Important! You have been locked out of the automated part1 dumper system...

Your friend code was blocked from using the friend code bot because your 3DS did not successfully friend the bot. Ensure your 3DS is properly connected to the Internet, then join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and ask to be unlocked.

### We were unable to successfully complete your bruteforce request. :`(

The website has determined that your `movable.sed` cannot be brute-forced. Ensure that you gave the correct ID0 to the website. If your ID0 is correct, then you will be unable to use Seedminer and you will have to use an alternate method that will require additional games or hardware.

---

## Installing boot9strap (PicHaxx)

### "An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)

Your `00000001.sav` and/or `otherapp.bin` files may be misplaced. Ensure that `00000001.sav` is in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data` and that `otherapp.bin` is on the root of your SD card.

If your files are in the correct locations, re-create the save using the [PicHaxx Save Tool](https://3ds.nhnarwhal.com/3dstools/pichaxx.php), then place it in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data`. Ensure that the file is named exactly `00000001.sav` and that you used your console's `movable.sed` to create it. Re-download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card. Do not add the `.bin` extension if you do not already see it.

### "An exception occurred" or Errdisp when opening Picross

Your device already has custom firmware. You should [check for CFW](checking-for-cfw).

### "An error has occurred, forcing the software to close..." (white message box)

There is an issue with your `otherapp.bin` file. Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card. Do not add the `.bin` extension if you do not already see it.

### Game starts normally

Your modified `00000001.sav` file may be misplaced, or you may have used the wrong `movable.sed` when creating it. Re-generate your `movable.sed` from [Bruteforce Movable](https://seedminer.hacks.guide), then re-create the save using the [PicHaxx Save Tool](https://3ds.nhnarwhal.com/3dstools/pichaxx.php) and place the resulting file (`00000001.sav`) in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data`.

### Failed to open SafeB9SInstaller.bin

The file `SafeB9SInstaller.bin` is missing or misplaced. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip), extract it, and place `SafeB9SInstaller.bin` on the root of your SD card. Do not add the `.bin` extension if you do not already see it.

### Frozen on "Doing agbhax..."

There may be an issue with your `otherapp.bin` file. Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card. Do not add the `.bin` extension if you do not already see it.

### "PrepareArm9ForTwl returned error c8804631!"

You will need to follow an alternate method, like [Installing boot9strap (USM)](installing-boot9strap-(usm)).

### Failed to mount the SD card!

Back up your data and reformat your SD card as FAT32 with the recommended tool depending on your operating system ([Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux))). MiniTool and the HP formatting tool are known to cause issues with 3DS SD cards.

If this is unsuccessful, try using another SD card.

---

## Installing boot9strap (Soundhax)

### Red/purple/pink and white screen after running Soundhax

If your device is on system version 9.4.0, 9.5.0, or 9.6.0, you may be encountering a bug with an old version of universal-otherapp. Download the latest version from [here](https://github.com/TuxSH/universal-otherapp/releases/latest).

If your device is not on those firmwares, it likely indicates that you already have custom firmware. You should [check for CFW](checking-for-cfw).

### "An error has occurred, forcing the software to close..." (white message box)

There is an issue with your `otherapp.bin` file (it is missing, misplaced, or corrupted). Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card.

### "Could not play"

You have the wrong Soundhax file for your device and region, or your device is incompatible with Soundhax. In the latter case, you should update your device to the latest version and follow [Seedminer](seedminer).

### Failed to open SafeB9SInstaller.bin

The file `SafeB9SInstaller.bin` is missing or misplaced. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip), extract it, and place `SafeB9SInstaller.bin` on the root of your SD card. Do not add the `.bin` extension if you do not already see it.

### Frozen on "Doing agbhax..."

There may be an issue with your `otherapp.bin` file. Re-download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card.

If you have a Taiwanese or Mainland Chinese unit (with a T or C in the version string, ie. 11.3.0-##T), join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.

### "PrepareArm9ForTwl returned error c8804631!"

You will need to follow an alternate method. Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.

### Failed to mount the SD card!

Back up your data and reformat your SD card as FAT32 with the recommended tool depending on your operating system ([Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux))). MiniTool and the HP formatting tool are known to cause issues with 3DS SD cards.

If this is unsuccessful, try using another SD card.

---

## Installing boot9strap (USM)

### DSiWare Management menu crashes without showing USM menu

Ensure that `F00D43D5.bin` is the only file in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `Nintendo DSiWare`. If it is, then re-create it with the [unSAFE_MODE Exploit Injector](https://3ds.nhnarwhal.com/3dstools/unsafemode.php). If this fails, then custom firmware may have been uninstalled on this device in a way that makes this method impossible to perform. If this is the case, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.

---

## BannerBomb3

### DSiWare Management menu does not crash

`F00D43D5.bin` is missing from `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `Nintendo DSiWare`. Make sure that `Nintendo DSiWare` is correctly spelled and spaced. Uppercase/lowercase does not matter.

### DSiWare Management shows a question mark

There may be an issue with your `F00D43D5.bin` file (it may be corrupted or intended for the wrong 3DS). Re-create your `F00D43D5.bin` file with the [BannerBomb3 tool](https://3ds.nhnarwhal.com/3dstools/bannerbomb3.php), ensuring that you use the `movable.sed` file for your console.

### DSiWare Management menu crashes without purple screen

Ensure that `F00D43D5.bin` is the only file in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `Nintendo DSiWare`. If it is, then re-create it with the [BannerBomb3 tool](https://3ds.nhnarwhal.com/3dstools/bannerbomb3.php). If this fails, then custom firmware may have been uninstalled on this device in a way that makes this method impossible to perform. If this is the case, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.

---

## Installing boot9strap (Fredtool)

### Error on Fredtool Injector page

Ensure that your `movable.sed` and DSiWare backup come from the same console. A mismatch will result in an error.

### "Haxxxxxxxxx!" does not appear

There is an issue with your `42383821.bin` file (it is incorrect, missing, misplaced, or corrupted). Re-create your files with the [Fredtool](https://3ds.nhnarwhal.com/3dstools/fredtool.php) website and ensure that you place the `42383821.bin` file from `output.zip` -> `hax` in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `Nintendo DSiWare`.

### DS Connection Settings launches normally

`Haxxxxxxxxx!` was not copied from your SD card to your system memory.

### Black screen when launching DS Connection Settings

Your DS Connection Settings application is broken, and you will need Homebrew Launcher access to fix this issue. Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.

### SD card is grayed out

Flipnote may take a long time to index your card if you have a large SD card. Let it sit for a few minutes.

### Lenny face does not appear

You did not copy the `private` folder from the Frogminer_save `.zip` to the root of your SD card.

### Flipnote is frozen

You may have accidentally touched the touch screen while in the modified Flipnote. Re-enter DS Connection Settings and try again, ensuring that you don't accidentally use the touchscreen.

### Green screen after pasting 

The file `boot.nds` is missing or misplaced. Download the latest release of [b9stool](https://github.com/zoogie/b9sTool/releases/latest) and place `boot.nds` on the root of your SD card, replacing the existing one.

### White screen after pasting

There is an issue with your `boot.nds` file. Re-download the latest release of [b9stool](https://github.com/zoogie/b9sTool/releases/latest) and place `boot.nds` on the root of your SD card, replacing the existing one.

### Unable to open Luma3DS configuration menu after running b9stool

It is possible that boot9strap was not successfully installed. Follow section B of [this page](https://github.com/zoogie/b9sTool/blob/master/TROUBLESHOOTING.md).

## Finalizing Setup

### Unable to update device

The steps below can be attempted in any order, but are listed from easiest to hardest to perform.

1. Réglez le paramètre "Obtention automatique d'un DNS" sur "Oui"
1. Rapprochez-vous de votre point d'accès Wi-Fi
1. Effectuez une mise à jour depuis le mode sans échec (Safe Mode) en éteignant la console puis en maintenant les boutons (L) + (R) + (Haut sur la croix directionnelle) + (A) pendant le démarrage de la console et suivez les instructions à l'écran
1. Supprimez votre connexion Wi-Fi, puis connectez-vous à nouveau à votre point d'accès Wi-Fi
1. Redémarrez votre point d'accès Wi-Fi
1. Connectez-vous à un point d'accès Wi-Fi différent, comme un point d'accès mobile
1. Les serveurs de Nintendo sont peut-être en panne ; Réessayez plus tard
1. Si vous recevez toujours un message d'erreur, [suivez CTRTransfer](ctrtransfer), puis réessayez
1. For further support (in English), join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp)

### Unable to enter Rosalina due to broken button(s)

Download this [alternate config.ini](https://cdn.discordapp.com/attachments/196635695958196224/982798396265988186/config.ini) and place it in `/luma/`. This will change the Rosalina key combination to (X) + (Y).

### "An exception occurred" after trying to launch Homebrew Launcher via Download Play

There is an issue with your `boot.3dsx` file (it is missing, misplaced, or corrupted). Download the latest release of [the Homebrew Launcher](https://github.com/devkitPro/3ds-hbmenu/releases/latest) and place `boot.3dsx` on the root of your SD card, replacing any existing file. Make sure you are extracting the ZIP file with any tool other than WinRAR, as it is known to cause issues with 3DS-related files.

### "Scripts directory not found" in GodMode9

You did not copy the `gm9` folder from the GodMode9 `.zip` to the root of your SD card. Download the latest release of [GodMode9](https://github.com/d0k3/GodMode9/releases/latest) and place the `gm9` folder on the root of your SD card, merging it with the existing one.

### `essentials.exefs` missing from `/gm9/out/`

Your device had custom firmware in the past, so you were not automatically prompted to make a backup. Make a backup manually:

1. Réinsérez votre carte SD dans votre 3DS
1. Appuyez sur le bouton (START) et maintenez le enfoncé tout en allumant votre console. Ceci lancera GodMode9
1. Naviguez vers `[S:] SYSNAND VIRTUAL`
1. Select `essentials.exefs`, then `Copy to 0:/gm9/out/`
1. You should now have `essentials.exefs` in `/gm9/out/`

---

## Boot-related issues on modded devices

The steps detailed here generally assume that your device has a modern custom firmware setup (boot9strap + Luma3DS 8.0 or greater). If your console is running an older homebrew setup (for example, something based on arm9loaderhax or menuhax), you should update your setup before trying these instructions.
{: .notice--info}

### My device powers off when I try to turn it on, and/or the notification LED shows a color on boot

There is an issue with your `boot.firm` file. If you're running [boot9strap 1.4](https://github.com/SciresM/boot9strap/releases/tag/1.4), your 3DS notification LED may flash a certain color. This color is used to diagnose issues involving your `boot.firm` file on SD card or internal memory. On older versions of boot9strap, the blue light will power off almost immediately when trying to turn on the device.

If the notification LED flashes:

- **White**: Your 3DS was not able to find `boot.firm` on your SD card or on internal memory.
- **Magenta**: Your 3DS was not able to find `boot.firm` on your SD card. It was able to find `boot.firm` on internal memory, but the file is corrupted.
- **Red**: Your 3DS was able to find `boot.firm` on both your SD card and on internal memory, but both files are corrupted.

You can get a new `boot.firm` file by downloading the [latest release of Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest), extracting it, and placing `boot.firm` on the root of your SD card. If your `boot.firm` file is consistently being detected as corrupted, you may want to check your SD card for errors ([Windows](h2testw-(windows)), [Linux](f3-(linux)), or [macOS](f3xswift-(mac))). Also, note that the 3DS tends to have issues with files extracted using WinRAR.

If you hear a "popping sound", potentially accompanied with the backlight turning on for a split second, there is a hardware issue with your device (such as a disconnected backlight cable). You may be able to get your device to boot by holding it at certain angles.

### My device gets stuck on a black screen, with a static blue light

The steps below can be attempted in any order, but are listed from least to most time-consuming.

1. Power off your device, eject the game cartridge if inserted, power on your device, then wait up to ten minutes. If your device boots within ten minutes, the issue has been fixed and is unlikely to reoccur
1. Rename the `Nintendo 3DS` folder on your SD card to `Nintendo 3DS_BACKUP`, then attempt to boot. If your device successfully boots, there is some issue within your `Nintendo 3DS` folder. Try clearing HOME Menu extdata:
	+ Navigate to `/Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/`
  + Delete the corresponding folder for your 3DS region: 
		+ **Région EUR** : `00000098`
		+ **Région JPN** : `00000082`
		+ **Région USA** : `0000008f`
		+ **Région CHN** : `000000A1`
		+ **Région KOR** : `000000A9`
		+ **Région TWN** : `000000B1`
1. Ensure that your device does not have ARM11 exception handlers disabled:
	+ Éteignez votre console
	+ Hold (Select)
	+ Power on your device, while still holding (Select)
	+ If the "Disable ARM11 exception handlers" box is checked, uncheck it
	+ If your device now boots to the "An exception occurred" screen, follow [My device boots to an error screen](troubleshooting#my-device-boots-to-an-error-screen)
1. Try booting into recovery mode and updating your system:
	+ Éteignez votre console
	+ Hold (Left Shoulder) + (Right Shoulder) + (D-Pad Up) + (A)
	+ Power on your device
	+ If you were successful, the device will boot to an "update your system" screen
1. Follow the [CTRTransfer](ctrtransfer) guide
1. For further support, ask for help at [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp)

### My device boots to an error screen

#### "An error has occurred: Failed to apply 1 FIRM patch(es)" or "An exception has occurred -- Current process: pm"

Your Luma3DS version is outdated. Download the latest release of [Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest) and place `boot.firm` on the root of your SD card, replacing any existing file. Make sure you are extracting the ZIP file with any tool other than WinRAR, as it is known to cause issues with 3DS-related files.

#### "An error has occurred. Hold down the POWER button to turn off the power..."

ARM11 exception handlers are disabled, or custom firmware is not installed. Try enabling ARM11 exception handlers:
  + Éteignez votre console
  + Hold (Select)
  + Power on your device, while still holding (Select)
  + If the "Disable ARM11 exception handlers" box is checked, uncheck it

#### Some other error

Please take a photo of the error and join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.

### Blue "Bootrom Error" screen

Your device is likely hard-bricked. You will need to buy an ntrboot flashcart to reinstall boot9strap in order to attempt to fix your device. This may also indicate a hardware issue that cannot be fixed. In any case, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
  + It is also possible that someone has set a boot-time splash screen that just looks like a brick. Try leaving your device powered on, waiting on the blue screen, for five minutes.

---

## Functionality-related issues on modded devices

### DSi / DS functionality is broken or has been replaced with Flipnote Studio

1. Download the latest release of [TWLFix-CFW](https://github.com/MechanicalDragon0687/TWLFix-CFW/releases/latest) (the `.3dsx` file)
1. Éteignez votre 3DS
1. Créez un dossier nommé `3ds` à la racine de votre carte SD si celui ci n'existe pas
1. Copiez `TWLFix-CFW.3dsx` dans le dossier `/3ds/` de votre carte SD
1. Réinsérez votre carte SD dans votre 3DS
1. Ouvrez le Homebrew Launcher
1. Lancez TWLFix-CFW que vous trouverez dans la liste des homebrews
1. Appuyez sur (A) pour désinstaller les titres TWL corrompus
1. Appuyez sur (Start) pour redémarrer la console
1. Effectuez une Mise à jour du Système en vous rendant dans les Paramètres de la console, puis "Autres paramètres", puis tout à droite sur l'option "Mise à jour du Système"
  + Le processus de mise à jour verra que les titres TWL essentiels ont été désinstallés, et va les re-télécharger et les réinstaller
1. Une fois la mise à jour terminée, appuyez sur "OK" pour redémarrer la console 

### GBA Virtual Console and/or Safe Mode functionality is broken

Your device is running Luma3DS/AuReiNand 6.6 or older, likely via arm9loaderhax. You should follow [A9LH to B9S](a9lh-to-b9s) to update your device to a modern custom firmware environment.

### Extended memory mode games are broken

This can occur after a CTRTransfer or region change on Old 3DS / 2DS. You will need to system format your device to fix this issue.

---

## Other troubleshooting

### Clear HOME Menu extdata

1. Éteignez votre 3DS
1. Insérez votre carte SD dans votre ordinateur
1. Navigate to the `/Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/` folder on your SD card
1. Delete the corresponding folder for your 3DS region:
  + **Région EUR** : `00000098`
  + **Région JPN** : `00000082`
  + **Région USA** : `0000008f`
  + **Région CHN** : `000000A1`
  + **Région KOR** : `000000A9`
  + **Région TWN** : `000000B1`
1. Réinsérez votre carte SD dans votre 3DS

### Clear HOME Menu theme data

1. Éteignez votre 3DS
1. Insérez votre carte SD dans votre ordinateur
1. Navigate to the `/Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/` folder on your SD card
1. Delete the corresponding folder for your 3DS region:
  + **EUR Region**: `000002ce`
  + **JPN Region**: `000002cc`
  + **USA Region**: `000002cd`
1. Réinsérez votre carte SD dans votre 3DS