troubleshooting: change heading numbers
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@ -6,173 +6,171 @@ title: "Troubleshooting"
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This page offers troubleshooting advice for commonly encountered issues. If you are unable to solve your issue with the advice on this page, please join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and describe your issue, including what you have already tried.
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# Page-related issues on this guide
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---
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# Issues with SafeB9SInstaller
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## Issues with SafeB9SInstaller
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## SigHaxed FIRM was not installed! Check lower screen for more info.
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### SigHaxed FIRM was not installed! Check lower screen for more info.
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### SigHaxed FIRM - File not found
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#### SigHaxed FIRM - File not found
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You are missing `boot9strap.firm` and `boot9strap.firm.sha` from the `boot9strap` folder, or the `boot9strap` folder is misnamed. Download the latest release of [boot9strap](https://github.com/SciresM/boot9strap/releases/latest), and place `boot9strap.firm` and `boot9strap.firm.sha` in the `boot9strap` folder. Make sure to download the correct file (`boot9strap-1.3.zip`, not devkit, not ntr).
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### SigHaxed FIRM - invalid FIRM
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#### SigHaxed FIRM - invalid FIRM
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There is an issue with your `boot9strap.firm` and `boot9strap.firm.sha` files. Re-download the latest release of [boot9strap](https://github.com/SciresM/boot9strap/releases/latest), and place `boot9strap.firm` and `boot9strap.firm.sha` in the `boot9strap` folder. Make sure to download the correct file (`boot9strap-1.3.zip`, not devkit, not ntr).
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### Secret Sector - File not found
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#### Secret Sector - File not found
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You are missing `secret_sector.firm` from the `boot9strap` folder, or the `boot9strap` folder is misnamed. Download [secret_sector.bin](magnet:?xt=urn:btih:15a3c97acf17d67af98ae8657cc66820cc58f655&dn=secret_sector.bin&tr=udp%3A%2F%2F9.rarbg.to%3A2710%2Fannounce&tr=udp%3A%2F%2Fbt.xxx-tracker.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fexodus.desync.com%3A6969%2Fannounce&tr=udp%3A%2F%2Fmgtracker.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fopen.demonii.si%3A1337%2Fannounce&tr=udp%3A%2F%2Fpublic.popcorn-tracker.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fthetracker.org%3A80%2Fannounce&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.cypherpunks.ru%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.ds.is%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.internetwarriors.net%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.mg64.net%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.open-internet.nl%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.port443.xyz%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.qt.is%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.torrent.eu.org%3A451%2Fannounce&tr=udp%3A%2F%2Ftracker.vanitycore.co%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker-2.msm8916.com%3A6969%2Fannounce) using a torrent client, and place it in the `boot9strap` folder.
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### Something else
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#### Something else
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Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance, and describe the message that you see.
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---
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# Seedminer
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## Seedminer
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## Bruteforce Movable skips to step 4
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### Bruteforce Movable skips to step 4
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The website has already mined your `movable.sed` using your friend code and ID0 combination. You can use the `movable.sed` that it provides you.
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## Important! You have been locked out of the automated part1 dumper system...
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### Important! You have been locked out of the automated part1 dumper system...
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Your friend code was blocked from using the friend code bot because your 3DS did not successfully friend the bot. Ensure your 3DS is properly connected to the Internet, then join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and ask to be unlocked.
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## We were unable to successfully complete your bruteforce request. :`(
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### We were unable to successfully complete your bruteforce request. :`(
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The website has determined that your `movable.sed` cannot be brute-forced. Ensure that you gave the correct ID0 to the website. If your ID0 is correct, then you will be unable to use Seedminer and you will have to use an alternate method that will require additional games or hardware.
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---
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# Installing boot9strap (PicHaxx)
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## Installing boot9strap (PicHaxx)
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## "An exception occurred" or Errdisp when opening Picross
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### "An exception occurred" or Errdisp when opening Picross
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Your device already has custom firmware. You should [check for CFW](checking-for-cfw).
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## "An error has occurred, forcing the software to close..." (white message box)
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### "An error has occurred, forcing the software to close..." (white message box)
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There is an issue with your `otherapp.bin` file. Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card. Do not add the `.bin` extension if you do not already see it.
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## "An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)
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### "An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)
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Your `00000001.sav` and/or `otherapp.bin` files may be misplaced. Ensure that `00000001.sav` is in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data` and that `otherapp.bin` is on the root of your SD card.
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If your files are in the correct locations, re-create the save using the [PicHaxx Save Tool](https://3ds.nhnarwhal.com/3dstools/pichaxx.php), then place it in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data`. Ensure that the file is named exactly `00000001.sav` and that you used your console's `movable.sed` to create it. Re-download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card. Do not add the `.bin` extension if you do not already see it.
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## Game starts normally
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### Game starts normally
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Your modified `00000001.sav` file may be misplaced, or you may have used the wrong `movable.sed` when creating it. Re-create the save using the [PicHaxx Save Tool](https://3ds.nhnarwhal.com/3dstools/pichaxx.php), then place it in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data`.
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## Failed to open SafeB9SInstaller.bin
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### Failed to open SafeB9SInstaller.bin
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The file `SafeB9SInstaller.bin` is missing or misplaced. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/tag/v0.0.7) and place it on the root of your SD card. Do not add the `.bin`extension if you do not already see it.
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## Frozen on "Doing agbhax..."
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### Frozen on "Doing agbhax..."
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There may be an issue with your `otherapp.bin` file. Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card. Do not add the `.bin` extension if you do not already see it.
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## "PrepareArm9ForTwl returned error c8804631!"
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### "PrepareArm9ForTwl returned error c8804631!"
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You will need to follow an alternate method, like [BannerBomb3](bannerbomb3).
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---
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# Installing boot9strap (Soundhax)
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## Installing boot9strap (Soundhax)
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## Red/purple/pink and white screen after running Soundhax
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### Red/purple/pink and white screen after running Soundhax
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If your device is on system version 9.4.0, 9.5.0, or 9.6.0, you may be encountering a bug with universal-otherapp. Follow [Homebrew Launcher (Soundhax)](homebrew-launcher-(soundhax)) instead.
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If your device is not on those firmwares, it likely indicates that you already have custom firmware. You should [check for CFW](checking-for-cfw).
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## "An error has occurred, forcing the software to close..." (white message box)
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### "An error has occurred, forcing the software to close..." (white message box)
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There is an issue with your `otherapp.bin` file (it is missing, misplaced, or corrupted). Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card.
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## "Could not play"
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### "Could not play"
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You have the wrong Soundhax file for your device and region, or your device is incompatible with Soundhax. In the latter case, you should update your device to the latest version and follow [Seedminer](seedminer).
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## Failed to open SafeB9SInstaller.bin
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### Failed to open SafeB9SInstaller.bin
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The file `SafeB9SInstaller.bin` is missing or misplaced. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/tag/v0.0.7) and place it on the root of your SD card. Do not add the `.bin`extensoin if you do not already see it.
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## Frozen on "Doing agbhax..."
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### Frozen on "Doing agbhax..."
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There may be an issue with your `otherapp.bin` file. Re-download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest), rename it to `arm11code.bin`, and place it on the root of your SD card.
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If you have a Taiwanese or Mainland Chinese unit (with a T or C in the version string, ie. 11.14.0-##T), join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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## "PrepareArm9ForTwl returned error c8804631!"
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### "PrepareArm9ForTwl returned error c8804631!"
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You will need to follow an alternate method. Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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# BannerBomb3
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## BannerBomb3
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## DSiWare Management menu does not crash
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### DSiWare Management menu does not crash
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`F00D43D5.bin` is missing from `Nintendo 3DS` -> `<ID0>` `<ID1>` -> `Nintendo DSiWare`. Make sure that `Nintendo DSiWare` is correctly spelled and spaced. Uppercase/lowercase does not matter.
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## DSiWare Management shows a question mark
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### DSiWare Management shows a question mark
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There may be an issue with your `F00D43D5.bin` file (it may be corrupted or intended for the wrong 3DS). Re-create your `F00D43D5.bin`file with the [BannerBomb3 tool](https://3ds.nhnarwhal.com/3dstools/bannerbomb3.php), ensuring that you use the `movable.sed` file for your console.
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## DSiWare Management menu crashes without purple screen
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### DSiWare Management menu crashes without purple screen
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Ensure that `F00D43D5.bin` is the only file in `Nintendo 3DS` -> `<ID0>` `<ID1>` -> `Nintendo DSiWare`. If it is, then re-create it with the [BannerBomb3 tool](https://3ds.nhnarwhal.com/3dstools/bannerbomb3.php). If this fails, then custom firmware may have been uninstalled on this device in a way that makes this method impossible to perform. If this is the case, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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---
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# Installing boot9strap (Fredtool)
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## Installing boot9strap (Fredtool)
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## Error on Fredtool Injector page
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### Error on Fredtool Injector page
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Ensure that your `movable.sed` and DSiWare backup come from the same console. A mismatch will result in an error.
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## "Haxxxxxxxxx!" does not appear
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### "Haxxxxxxxxx!" does not appear
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There is an issue with your `42383821.bin` file (it is incorrect, missing, misplaced, or corrupted). Re-create your files with the [Fredtool](https://3ds.nhnarwhal.com/3dstools/fredtool.php) website and ensure that you place the `42383821.bin` file from `output.zip` -> `hax` in `Nintendo 3DS` -> `<ID0>` `<ID1>` -> `Nintendo DSiWare`.
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## DS Connection Settings launches normally
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### DS Connection Settings launches normally
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`Haxxxxxxxxx!` was not copied from your SD card to your system memory.
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## Black screen when launching DS Connection Settings
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### Black screen when launching DS Connection Settings
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Your DS Connection Settings application is broken, and you will need Homebrew Launcher access to fix this issue. Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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## SD card is grayed out
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### SD card is grayed out
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Flipnote may take a long time to index your card if you have a large SD card. Let it sit for a few minutes.
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## Lenny face does not appear
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### Lenny face does not appear
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You did not copy the `private` folder from the Frogminer_save `.zip` to the root of your SD card.
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## Flipnote is frozen
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### Flipnote is frozen
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You may have accidentally touched the touch screen while in the modified Flipnote. Re-enter DS Connection Settings and try again, ensuring that you don't accidentally use the touchscreen.
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## Green screen after pasting
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### Green screen after pasting
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The file `boot.nds` is missing or misplaced. Download the latest release of [b9stool](https://github.com/zoogie/b9sTool/releases/latest) and place `boot.nds` on the root of your SD card, replacing the existing one.
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## White screen after pasting
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### White screen after pasting
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There is an issue with your `boot.nds` file. Re-download the latest release of [b9stool](https://github.com/zoogie/b9sTool/releases/latest) and place `boot.nds` on the root of your SD card, replacing the existing one.
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## Unable to open Luma3DS configuration menu after running b9stool
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### Unable to open Luma3DS configuration menu after running b9stool
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It is possible that boot9strap was not successfully installed. Follow section B of [this page](https://github.com/zoogie/b9sTool/blob/master/TROUBLESHOOTING.md).
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# Finalizing Setup
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## Finalizing Setup
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## Unable to update device
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### Unable to update device
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The steps below can be attempted in any order, but are listed from easiest to hardest to perform.
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@ -186,19 +184,19 @@ The steps below can be attempted in any order, but are listed from easiest to ha
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1. If you still get an error, [follow CTRTransfer](ctrtransfer), then try again
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1. For further support (in English), join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp)
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## Unable to enter Rosalina due to broken button(s)
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### Unable to enter Rosalina due to broken button(s)
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Download this [alternate config.bin](https://cdn.discordapp.com/attachments/196635695958196224/733384123003175074/config.bin) and place it in `/luma/`. This will change the Rosalina key combination to (Y) + (B).
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## "An exception occurred" after trying to launch Homebrew Launcher via Download Play
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### "An exception occurred" after trying to launch Homebrew Launcher via Download Play
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There is an issue with your `boot.3dsx` file (it is missing, misplaced, or corrupted). Download the latest release of [the Homebrew Launcher](https://github.com/fincs/new-hbmenu/releases/latest) and place `boot.3dsx` on the root of your SD card, replacing any existing file. Make sure you are extracting the ZIP file with any tool other than WinRAR, as it is known to cause issues with 3DS-related files.
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## "Scripts directory not found" in GodMode9
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### "Scripts directory not found" in GodMode9
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You did not copy the `gm9` folder from the GodMode9 `.zip` to the root of your SD card. Download the latest release of [GodMode9](https://github.com/d0k3/GodMode9/releases/latest) and place the `gm9` folder on the root of your SD card, merging it with the existing one.
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## `essentials.exefs` missing from `/gm9/out/`
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### `essentials.exefs` missing from `/gm9/out/`
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Your device had custom firmware in the past, so you were not automatically prompted to make a backup. Make a backup manually:
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---
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# Boot-related issues on modded devices
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## Boot-related issues on modded devices
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The steps detailed here generally assume that your device has a modern custom firmware setup (boot9strap + Luma3DS 8.0 or greater). If your console is running an older homebrew setup (for example, something based on arm9loaderhax or menuhax), you should update your setup before trying these instructions.
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{: .notice--info}
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## My device gets stuck on a black screen, and the blue light turns off
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### My device gets stuck on a black screen, and the blue light turns off
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There is an issue with your `boot.firm` file (it is missing, misplaced, or corrupted). Download the [latest release of Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest) and place `boot.firm` on the root of your SD card, replacing any existing file. Make sure you are extracting the ZIP file with any tool other than WinRAR, as it is known to cause issues with 3DS-related files.
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If you hear a "popping sound", potentially accompanied with the backlight turning on for a split second, there is a hardware issue with your device (such as a disconnected backlight cable). You may be able to get your device to boot by holding it at certain angles.
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## My device gets stuck on a black screen, with a static blue light
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### My device gets stuck on a black screen, with a static blue light
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The steps below can be attempted in any order, but are listed from least to most time-consuming.
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1. Follow the [CTRTransfer](ctrtransfer) guide
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1. For further support, ask for help at [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp)
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---
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### My device boots to an error screen
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## My device boots to an error screen
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### "An error has occurred: Failed to apply 1 FIRM patch(es)" or "An exception has occurred -- Current process: pm"
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#### "An error has occurred: Failed to apply 1 FIRM patch(es)" or "An exception has occurred -- Current process: pm"
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Your Luma3DS version is outdated. Download the latest release of [Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest) and place `boot.firm` on the root of your SD card, replacing any existing file. Make sure you are extracting the ZIP file with any tool other than WinRAR, as it is known to cause issues with 3DS-related files.
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### "An error has occurred. Hold down the POWER button to turn off the power..."
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#### "An error has occurred. Hold down the POWER button to turn off the power..."
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ARM11 exception handlers are disabled, or custom firmware is not installed. Try enabling ARM11 exception handlers:
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+ Power off your device
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@ -265,20 +261,20 @@ ARM11 exception handlers are disabled, or custom firmware is not installed. Try
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+ Power on your device, while still holding (Select)
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+ If the "Disable ARM11 exception handlers" box is checked, uncheck it
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### Some other error
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#### Some other error
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Please take a photo of the error and join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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## Blue "Bootrom Error" screen
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### Blue "Bootrom Error" screen
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Your device is likely hard-bricked. You will need to buy an ntrboot flashcart to reinstall boot9strap in order to attempt to fix your device. This may also indicate a hardware issue which cannot be fixed. In any case, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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+ It is also possible that someone has set a boot-time splash screen that just looks like a brick. Try leaving your device powered on, waiting on the blue screen, for five minutes.
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---
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# Functionality-related issues on modded devices
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## Functionality-related issues on modded devices
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## DSi / DS functionality is broken, or has been replaced with Flipnote Studio
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### DSi / DS functionality is broken, or has been replaced with Flipnote Studio
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1. Download the latest release of [TWLFix-CFW](https://github.com/MechanicalDragon0687/TWLFix-CFW/releases/latest) (the `.3dsx` file)
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1. Power off your device
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|
@ -293,10 +289,10 @@ Your device is likely hard-bricked. You will need to buy an ntrboot flashcart to
|
|||
+ The update will see that the essential TWL titles have been uninstalled, and will redownload and reinstall them
|
||||
1. Once the update is complete, tap "OK" to reboot the device
|
||||
|
||||
## GBA Virtual Console and/or Safe Mode functionality is broken
|
||||
### GBA Virtual Console and/or Safe Mode functionality is broken
|
||||
|
||||
Your device is running Luma3DS/AuReiNand 6.6 or older, likely via arm9loaderhax. You should follow [A9LH to B9S](a9lh-to-b9s) to update your device to a modern custom firmware environment.
|
||||
|
||||
## Extended memory mode games are broken
|
||||
### Extended memory mode games are broken
|
||||
|
||||
This can occur after a CTRTransfer or region change on Old 3DS / 2DS. You will need to system format your device to fix this issue.
|
||||
|
|
|
|||
Loading…
Reference in a new issue