diff --git a/_pages/en_US/troubleshooting.txt b/_pages/en_US/troubleshooting.txt
index 32775131e8..dd46d72e5e 100644
--- a/_pages/en_US/troubleshooting.txt
+++ b/_pages/en_US/troubleshooting.txt
@@ -132,6 +132,24 @@ Browser based exploits (such as this one) are often unstable and crash frequentl
 
 The SSLoth proxy was incorrectly configured. Re-do the SSLoth section on the page.
 
+### Error 032-0420 when trying to open the browser
+
+Follow these steps in order:
+
+1. Launch the System Settings application
+1. Navigate to `Internet Settings` -> `Connection Settings`
+1. Click on your network connection slot and navigate to `Change Settings` -> `Next Page (right arrow)` -> `Proxy Settings`
+1. Set "Proxy Settings" to "No"
+1. Click OK, then click Save
+1. When prompted, click "Test" to perform the connection test
+  + The test should succeed
+1. Click "OK" to continue
+1. Press "Back" twice, then "Close" to go back to the HOME Menu
+1. Open the Internet Browser once
+1. If prompted about a system update, press OK
+  + This won't actually update the system
+1. Start again from [Section II](installing-boot9strap-(ssloth-browser).html#section-ii---ssloth)
+
 ### Failed to open SafeB9SInstaller.bin
 
 The file `SafeB9SInstaller.bin` is missing or misplaced. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip), extract it, and place `SafeB9SInstaller.bin` on the root of your SD card. Do not add the `.bin` extension if you do not already see it.