skaterhax: better troubleshooting

- import extra troubleshooting from .tag skater
- add "dll_heap_information" crash which is more common on already-modded consoles

_pages/en_US/troubleshooting.txt

@@ -448,12 +448,18 @@ The date is set incorrectly. To set it correctly, follow these steps:
 1. Tap Up/Down Arrows to set the correct Day, Month and Year.
 1. Select OK to confirm.
 
-If the problem persists and you have a system version ending in E, and the language set to English, change the language to any other language **temporarily**. You can revert this change when you reach Finalizing Setup.
+If the problem persists:
+
+- Ensure that `arm11code.bin`, `browserhax_hblauncher_ropbin_payload.bin`, and `boot.3dsx` are on the root of the SD card (not inside of any folder)
+- Ensure that you selected the correct payload for your region AND system version
+- Ensure that your region settings look [like this](/images/screenshots/skater_lang.png)
+- Try changing the system language to something other than the current language
+
 {% endcapture %}
 <details>{{ compat | markdownify }}</details>
 
 {% capture compat %}
-<summary><u>An exception occured or ErrDisp when pressing GO! GO!</u></summary>
+<summary><u>An exception occured or "DLL_HEAP_INFORMATION" when pressing GO! GO!</u></summary>
 
 This likely indicates that you already have custom firmware. You should [check for CFW](checking-for-cfw).