troubleshooting: various formatting fixes

- normalize quotes
- sync gm9 boot/poweroff steps
  - s/device/console/ while at it

_pages/en_US/troubleshooting.txt

@@ -457,7 +457,7 @@ The steps below can be attempted in any order, but are listed from easiest to ha
 {% capture compat %}
 <summary><u>Error #02: Missing essential.exefs</u></summary>
 
-You said 'No' to the "Make essential files backup?" prompt in GodMode9. Power off your device, power it on while holding (Start) to re-enter GodMode9, say 'Yes' to the prompt, then try again.
+You said 'No' to the "Make essential files backup?" prompt in GodMode9. Power off your console, power it on while holding (Start) to re-enter GodMode9, say 'Yes' to the prompt, then try again.
 
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 <details>{{ compat | markdownify }}</details>
@@ -486,7 +486,7 @@ You need at least 1.3GB of free space to perform the NAND backup, which is a par
 1. Delete the Nintendo 3DS folder from the SD card
 1. Reinsert your SD card into your console
 1. Power off your console
-1. Hold START and power on still holding START to open GodMode9
+1. Press and hold (Start), and while holding (Start), power on your console. This will launch GodMode9
 1. Press the (Home) button
 1. Select "Scripts..."
 1. Select "finalize"
@@ -503,7 +503,7 @@ You need at least 1.3GB of free space to perform the NAND backup, which is a par
 Now that you have your NAND backup in a safe place:
 
 1. Reinsert your SD card into your console
-1. Hold START and power on still holding START to open GodMode9
+1. Press and hold (Start), and while holding (Start), power on your console. This will launch GodMode9
 1. Press the (Home) button
 1. Select "Scripts..."
 1. Select "finalize"
@@ -530,7 +530,8 @@ Make sure you have at least 1.3GB available in your SD card. If you don't have e
 1. Copy the `Nintendo 3DS` folder from the root of your SD card to your computer
 1. Delete the Nintendo 3DS folder from the SD card
 1. Reinsert your SD card into your console
-1. Power off your console, hold START and power on still holding START to boot on GodMode9
+1. Power off your console
+1. Press and hold (Start), and while holding (Start), power on your console. This will launch GodMode9
 1. Perform a [NAND Backup](godmode9-usage#creating-a-nand-backup)
 1. Copy the files in `gm9/out` on your SD to a safe location on your computer
 1. Delete the `<date>_<serialnumber>_sysnand_##.bin` and `<date>_<serialnumber>_sysnand_##.bin.sha` files from the SD card, keeping essential.exefs in `/gm9/out/`
@@ -574,15 +575,15 @@ Ensure that your SD card is not [locked](/images/sdlock.png). If the SD card is
 The script has detected that the Nintendo 3DS folder is missing AND that you have already made a NAND backup before. If you intend to install homebrew applications, you should do the following:
 
 1. Press (B) to cancel making another NAND backup
-1. Press (Right Shoulder) + (Start) to power off your device
+1. Hold (R) and press (Start) at the same time to power off your console
 1. Copy the contents of `/gm9/backups/` to a safe location on your computer
 1. Delete `/gm9/backups/` from your SD card
 1. If you moved your Nintendo 3DS folder off of your SD card to get to this point, copy it back to your SD card
     + If you do not have a Nintendo 3DS folder, boot into the HOME Menu at least once with the SD card inserted to automatically generate it
 1. Press and hold (Start), and while holding (Start), power on your console. This will launch GodMode9
 1. Press (Home) to bring up the action menu
-1. Select “Scripts…”
-1. Select “finalize”
+1. Select "Scripts..."
+1. Select "finalize"
 1. Follow the prompts in the script, answering any questions that you are asked 
 
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