---
title: "Problembehandlung"
---
Diese Seite gibt Anweisungen und Lösungen für oft auftretende Fehler. Wenn diese Seite das Problem nicht lösen kann, tritt bitte [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) und beschreibe dein Problem, zusätzlich mit dem, was du schon versucht hast.
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Inhaltsverzeichnis
Used on multiple pages:
* [SafeB9SInstaller](#issues-with-safeb9sinstaller)
Guide pages:
* [Seedminer](#seedminer)
* [BannerBomb3](#bannerbomb3)
* [Installing boot9strap (USM)](#installing-boot9strap-usm)
* [Installing boot9strap (Fredtool)](#installing-boot9strap-fredtool)
* [Homebrew Launcher (PicHaxx)](#homebrew-launcher-pichaxx)
* [Installing boot9strap (Soundhax)](#installing-boot9strap-soundhax)
* [Installing boot9strap (SSLoth-Browser)](#installing-boot9strap-ssloth-browser)
* [Finalizing Setup](#finalizing-setup)
Probleme nach der Installation:
* [Boot issues](#boot-issues-on-devices-with-custom-firmware)
* [Software issues](#software-issues-on-devices-with-custom-firmware)
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## Issues with SafeB9SInstaller
### SigHaxed FIRM was not installed! Check lower screen for more info.
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SigHaxed FIRM - File not found
Dir fehlt die `boot9strap.firm` und die `boot9strap.firm.sha` Datei im `boot9strap` Ordner, oder der `boot9strap` Ordner ist falsch bennant. Lade dir neuste Version von [boot9strap](https://github.com/SciresM/boot9strap/releases/download/1.4/boot9strap-1.4.zip) herunter und platziere `boot9strap.firm` und `boot9strap.firm.sha` in deinen `boot9strap` Ordner.
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SigHaxed FIRM - invalid FIRM
Es liegt ein Problem mit den 'boot9strap.firm' und 'boot9strap.firm.sha' Dateien vor. Lade dir neuste Version von [boot9strap](https://github.com/SciresM/boot9strap/releases/download/1.4/boot9strap-1.4.zip) herunter und platziere `boot9strap.firm` und `boot9strap.firm.sha` in deinem `boot9strap` Ordner.
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Secret Sector - File not found
Dir fehlt die `secret_sector.bin` Datei im `boot9strap` Ordner, oder dein `boot9strap` Ordner ist falsch benannt. Lade [secret_sector.bin](magnet:?xt=urn:btih:15a3c97acf17d67af98ae8657cc66820cc58f655&dn=secret_sector.bin&tr=udp%3a%2f%2ftracker.torrent.eu.org%3a451%2fannounce&tr=udp%3a%2f%2ftracker.lelux.fi%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.loadbt.com%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.moeking.me%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.monitorit4.me%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.ololosh.space%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.pomf.se%3a80%2fannounce&tr=udp%3a%2f%2ftracker.srv00.com%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.theoks.net%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.tiny-vps.com%3a6969%2fannounce&tr=udp%3a%2f%2fopen.tracker.cl%3a1337%2fannounce&tr=udp%3a%2f%2ftracker.zerobytes.xyz%3a1337%2fannounce&tr=udp%3a%2f%2ftracker1.bt.moack.co.kr%3a80%2fannounce&tr=udp%3a%2f%2fvibe.sleepyinternetfun.xyz%3a1738%2fannounce&tr=udp%3a%2f%2fwww.torrent.eu.org%3a451%2fannounce&tr=udp%3a%2f%2ftracker.openbittorrent.com%3a6969%2fannounce&tr=udp%3a%2f%2f9.rarbg.com%3a2810%2fannounce&tr=udp%3a%2f%2ftracker.opentrackr.org%3a1337%2fannounce&tr=udp%3a%2f%2fexodus.desync.com%3a6969%2fannounce&tr=http%3a%2f%2fopenbittorrent.com%3a80%2fannounce) mit einem Torrent Client herunter, und platziere sie in deinem `boot9strap` Ordner.
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Etwas anderes
Tritt [Nintendo Homebrew auf Discord](https://discord.gg/MWxPgEp) bei und beschreibe die Nachricht, die du siehst.
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## Seedminer
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Mehrere Ordner mit langem Namen im Nintendo 3DS Ordner
![]({{ "/images/screenshots/multiple-id0.png" | absolute_url }})
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Das passiert, wenn du deine SD-Karte in mehreren 3DS-Konsolen benutzt und existiert, um das Zusammenprallen von Daten zu verhindern, die dein Gerät nicht benutzen kann. Um herauszufinden, welcher der langen Ordner der richtige ist, folge diesen Anweisungen:
1. Benenne den `Nintendo 3DS` Ordner zu `BACKUP_Nintendo 3DS` um
1. Stecke deine SD-Karte in deine Konsole und schalte sie an
1. Warte bis die Konsole die SD-Karten Daten erstellt hat
+ Deine Apps werden verschwunden sein. Das ist normal und wird gleich behoben
1. Schalte deine Konsole aus und stecke deine SD-Karte wieder in deinen Computer
1. Navigiere zum "Nintendo 3DS"-Ordner auf deiner SD-Karte
1. Kopiere den 32 Buchstaben langen Ordnernamen von dem Ordner, den du siehst
+ Das ist deine richtige ID0, die du in [Schritt II von Seedminer](seedminer#section-ii---seedminer)
verwenden wirst
1. Lösche den `Nintendo 3DS` Ordner
1. Benenne den `BACKUP_Nintendo 3DS` Ordner zu `Nintendo 3DS` um
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Bruteforce Movable springt zu Schritt 4
Die Webseite hat deine `movable.sed` mit deiner Freundescode- und ID0-Kombination bereits herausgefunden. Du kannst die `movable.sed` Datei benutzen, die dir die Seite gibt.
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Important! You have been locked out of the automated part1 dumper system...
Dein Freundescode wurde von dem Bot blockiert, da dein 3DS es nicht geschafft hat, den Bot als Freund hinzuzufügen. Stell sicher, dass dein 3DS korrekt mit dem Internet verbunden ist, und bitte in [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) auf Englisch um eine Entperrung.
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We were unable to successfully complete your bruteforce request. :`(
Die Webseite hat festgestellt, dass deine `movable.sed` nicht brute-forcebar ist. Stell sicher, dass du der Seite die richtige ID0 gegeben hast. Wenn deine ID0 korrekt ist, dann kannst Du Seedminer nicht verwenden und musst eine alternative Methode verwenden, die zusätzliche Spiele oder Geräte erfordert.
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## BannerBomb3
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Multiple ID1 folders inside of ID0
![]({{ "/images/screenshots/multiple-id1.png" | absolute_url }})
This can occur if you've used multiple SD cards on a 3DS and then merged the contents of the SD cards together. This is done to prevent conflicting, valid data from being merged together.
To fix this, you will need to determine which folder contains your data. Usually, this will be the larger (or largest) of the folders. Backup and delete the smaller one(s), then create a `Nintendo DSiWare` folder in the one that remains and move `F00D43D5.bin` to that location.
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DSiWare Management Menü stürzt ab, ohne BB3 multihax menu anzuzeigen
Stelle sicher, dass `F00D43D5.bin` die einzige Datei in `Nintendo 3DS` -> `` -> `-> `Nintendo DSiWare` ist. Falls ja, dann erstelle sie mit dem [Bannerbomb3 Injektor](http://3dstools.nhnarwhal.com/#/bb3gen) erneut.
Stelle außerdem sicher, dass `bb3.bin` im Stammverzeichnis der SD-Karte liegt. Wenn es fehlt, dann lade die neuste Version von [Bannerbomb3](https://github.com/lifehackerhansol/Bannerbomb3/releases/download/v3.0-lhs1/bb3.bin) herunter (direkter Download) und kopiere die `bb3.bin` Datei in das Stammverzeichnis deiner SD-Karte.
Wenn keine dieser Lösungen dieses Problem behebt, dann wurde auf dieser Konsole möglicherweise Custom Firmware auf eine Weise deinstalliert, die diese Methode unmöglich macht. Wenn dies der Fall ist und der Safe Mode funktioniert, kannst du [einem alternativen Zweig von Seedminer](homebrew-launcher-(pichaxx)) folgen. Falls der Safe Mode nicht funktioniert oder du Hilfe bei diesem Problem brauchst, trete [Nintendo Homebrew auf Discord](https://discord.gg/MWxPgEp) bei und frage auf Englisch nach Hilfe.
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Nintendo DSiWare-Datenverwaltung zeigt "Es wurden keine Softwaredaten gefunden."
`F00D43D5.bin` fehlt in `Nintendo 3DS` -> `` -> `` -> `Nintendo DSiWare`. Stelle sicher, dass `Nintendo DSiWare` korrekt geschrieben und Leerzeichen enthält. Groß-/Kleinschreibung spielt hierbei keine Rolle.
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Nintendo DSiWare-Datenverwaltung zeigt ein Fragezeichen
Möglicherweise gibt es ein Problem mit deiner `F00D43D5.bin` Datei (sie kann beschädigt oder für den falschen 3DS bestimmt sein). Erstelle deine `F00D43D5.bin` Datei mit dem [Bannerbomb3 Injector](http://3dstools.nhnarwhal.com/#/bb3gen) neu, und stelle sicher, dass du die `movable.sed` Datei für deine Konsole benutzt.
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## boot9strap installieren (USM)
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Safe Mode System Update funktioniert, anstatt den Fehler 003-1099 zu zeigen
unSAFE_MODE ist nicht installiert. [Folge der Anleitung](installing-boot9strap-(usm)) um es zu installieren.
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Roter Bildschirm nach dem Drücken auf "detailliertes Setup"
Die Datei `usm.bin` fehlt oder ist falsch platziert. Lade die neueste Version von [unSAFE_MODE](https://github.com/zoogie/unSAFE_MODE/releases/download/v1.3/usm.bin) herunter und platziere `usm.bin` im Stammverzeichnis deiner SD-Karte. Füge die `.bin` Erweiterung nicht hinzu, wenn du sie noch nicht siehst.
Es besteht auch die Möglichkeit, dass die Konsole deine SD-Karte nicht liest. Stelle sicher, dass sie korrekt hineingesteckt und formatiert ist.
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Failed to open SafeB9SInstaller.bin
Die Datei `SafeB9SInstaller.bin` fehlt oder ist falsch platziert. Lade die neueste Version von [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip) herunter, entpacke sie und platziere `SafeB9SInstaller.bin` im Stammverzeichnis deiner SD-Karte. Füge die `.bin` Erweiterung nicht hinzu, wenn du sie noch nicht siehst.
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Failed to mount the SD card!
Sichere deine Daten und formatiere deine SD-Karte als FAT32 mit dem empfohlenen Werkzeug je nach Betriebssystem ([Windows](formatting-sd-(windows)), [macOS](formating-sd-(mac)), [Linux](formating-sd-(linux))). MiniTool Partition Wizard und das HP Formatierungswerkzeug (HPUSBDisk) sind bekannt für Probleme mit 3DS SD-Karten.
Wenn dies nicht gelingt, benutze eine andere SD-Karte.
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## boot9strap installieren (Fredtool)
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Error bei der Fredtool Injector Seite
Stelle sicher, dass deine `movable.sed` und das DSiWare-Backup von derselben Konsole stammen. Eine Unterschied führt zu einem Fehler.
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"Haxxxxxxxxx!" ist nicht auswählbar, da das BB3 multihax menu erscheint
Du hast vergessen `F00D43D5.bin` von der SD-Karte zu löschen. Navigiere zu `Nintendo 3DS` -> `` -> `` -> `Nintendo DSiWare` auf deiner SD-Karte und lösche die `F00D43D5.bin` Datei.
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"Haxxxxxxxxx!" erscheint nicht
Es gibt ein Problem mit deiner `42383821.bin` Datei (sie ist falsch, fehlt komplett, falsch platziert oder beschädigt). Erstelle deine Dateien mit der [DSIHaxInjector_new](https://jenkins.nelthorya.net/job/DSIHaxInjector_new/build?delay=0sec) Seite neu und stelle sicher, dass du die `42383821.bin` aus `output.zip` -> `hax` in `Nintendo 3DS` -> `` -> `` -> `Nintendo DSiWare` platzierst.
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Nintendo DS-Verbindungen starten normal
`Haxxxxxxxxx!` wurde nicht von deiner SD-Karte in deinen Systemspeicher kopiert.
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Schwarzer Bildschirm beim Starten der Nintendo DS-Verbundungen
Deine DS Verbindungseinstellungen sind defekt, und du wirst den Homebrew Launcher benötigen, um dieses Problem zu beheben. Trete [Nintendo Homebrew auf Discord](https://discord.gg/MWxPgEp) für mehr Hilfe bei.
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SD-Karte ist in Flipnote ausgegraut
Flipnote kann eine Weile benötigen, bis es deine Karte einsortiert hat, wenn du eine große SD-Karte benutzt. Warte für ein paar Minuten.
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Lenny Gesicht erscheint nicht im SD-Kartenbereich
Du hast den `private` Ordner von der Frogminer_save `.zip` nicht in das Stammverzeichnis deiner SD-Karte kopiert.
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Flipnote friert ein
Möglicherweise hast du versehentlich den Touchscreen berührt, während du in dem modifizierten Flipnote gewesen bist. Starte die Nintendo DS-Verbindungen erneut und versuche es nochmal. Überprüfe, dass du nicht versehentlich den Touchscreen verwendest.
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Grüner Bildschirm nach Einfügen
Die Datei `boot.nds` fehlt oder ist falsch platziert. Lade die neueste Version von [b9stool](https://github.com/zoogie/b9sTool/releases/latest) herunter, und platziere `boot.nds` im Stammverzeichnis deiner SD-Karte und ersetze die vorhandene Datei.
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Weißer Bildschirm nach Einfügen
Es gibt ein Problem mit deiner `boot.nds` Datei. Lade die neueste Version von [b9stool](https://github.com/zoogie/b9sTool/releases/latest) erneut herunter, und platziere `boot.nds` im Stammverzeichnis deiner SD-Karte und ersetze die vorhandene Datei.
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Unable to open Luma3DS configuration menu after running B9STool
Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and explain what has happened.
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## Homebrew Launcher (PicHaxx)
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"An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)
Your `00000001.sav` and/or `otherapp.bin` files may be misplaced. Ensure that `00000001.sav` is in `Nintendo 3DS` -> `` -> `` -> `title` -> `00040000` -> `0017c100` -> `data` and that `otherapp.bin` is on the root of your SD card.
If your files are in the correct locations, re-create the save using the [PicHaxx Save Tool](https://3dstools.nhnarwhal.com/#/pichaxx), then place it in `Nintendo 3DS` -> `` -> `` -> `title` -> `00040000` -> `0017c100` -> `data`. Ensure that the file is named exactly `00000001.sav` and that you used your console's `movable.sed` to create it. Re-download the latest release of [unSAFE_MODE](https://github.com/zoogie/unSAFE_MODE/releases/latest), place the `.bin` file relevant to your console from the `otherapps_with_CfgS` folder to the root of your SD card, and rename it to `otherapp.bin`. Füge die `.bin` Erweiterung nicht hinzu, wenn du sie noch nicht siehst.
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"An exception occurred" or Errdisp when opening Picross
Your device already has custom firmware. You should [check for CFW](checking-for-cfw).
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"An error has occurred, forcing the software to close..." (white message box)
There is an issue with your `otherapp.bin` file. Download the latest release of [unSAFE_MODE](https://github.com/zoogie/unSAFE_MODE/releases/latest), place the `.bin` file relevant to your console from the `otherapps_with_CfgS` folder to the root of your SD card, and rename it to `otherapp.bin`. Füge die `.bin` Erweiterung nicht hinzu, wenn du sie noch nicht siehst.
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Game starts normally
Your modified `00000001.sav` file may be misplaced, or you may have used the wrong `movable.sed` when creating it. Re-generate your `movable.sed` from [Bruteforce Movable](https://seedminer.hacks.guide), then re-create the save using the [PicHaxx Save Tool](https://3dstools.nhnarwhal.com/#/pichaxx) and place the resulting file (`00000001.sav`) in `Nintendo 3DS` -> `` -> `` -> `title` -> `00040000` -> `0017c100` -> `data`.
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## Installing boot9strap (Soundhax)
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Red/purple/pink and white screen after running Soundhax
If your device is on system version 9.4.0, 9.5.0, or 9.6.0, you may be encountering a bug with an old version of universal-otherapp. Download the latest version from [here](https://github.com/TuxSH/universal-otherapp/releases/latest).
If your device is not on those firmwares, it likely indicates that you already have custom firmware. You should [check for CFW](checking-for-cfw).
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"An error has occurred, forcing the software to close..." (white message box)
There is an issue with your `otherapp.bin` file (it is missing, misplaced, or corrupted). Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card.
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"Could not play"
You have the wrong Soundhax file for your device and region, or your device is incompatible with Soundhax. In the latter case, you should update your device to the latest version and follow [Seedminer](seedminer).
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Failed to open SafeB9SInstaller.bin
Die Datei `SafeB9SInstaller.bin` fehlt oder ist falsch platziert. Lade die neueste Version von [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip) herunter, entpacke sie und platziere `SafeB9SInstaller.bin` im Stammverzeichnis deiner SD-Karte. Füge die `.bin` Erweiterung nicht hinzu, wenn du sie noch nicht siehst.
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Failed to mount the SD card!
Sichere deine Daten und formatiere deine SD-Karte als FAT32 mit dem empfohlenen Werkzeug je nach Betriebssystem ([Windows](formatting-sd-(windows)), [macOS](formating-sd-(mac)), [Linux](formating-sd-(linux))). MiniTool Partition Wizard und das HP Formatierungswerkzeug (HPUSBDisk) sind bekannt für Probleme mit 3DS SD-Karten.
Wenn dies nicht gelingt, benutze eine andere SD-Karte.
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## Installing boot9strap (SSLoth-Browser)
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Red/purple/pink and white screen after running Browserhax
This likely indicates that you already have custom firmware. You should [check for CFW](checking-for-cfw).
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"An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)
The file `arm11code.bin` is missing or misplaced. Lade die neuste Version von [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) herunter, platziere `otherapp.bin` im Stammverzeichnis deiner SD-Karte und benenne die Datei zu `arm11code.bin` um. Füge die `.bin` Erweiterung nicht hinzu, wenn du sie noch nicht siehst.
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"An error has occurred, forcing the software to close..." (white message box)
There is an issue with your `arm11code.bin` file. Lade die neuste Version von [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) herunter, platziere `otherapp.bin` im Stammverzeichnis deiner SD-Karte und benenne die Datei zu `arm11code.bin` um. Füge die `.bin` Erweiterung nicht hinzu, wenn du sie noch nicht siehst.
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Opening the browserhax QR code or URL crashes
Browser based exploits (such as this one) are often unstable and crash frequently, but they can sometimes be fixed by doing the following steps.
1. Launch the browser, then launch the browser settings
1. Scroll to the bottom and Initialize Savedata (it also may be called Clear All Save Data)
1. Try the exploit again
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System Update prompt when opening browser
The SSLoth proxy was incorrectly configured. Re-do the SSLoth section on the page.
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Error 032-0420 when opening browser
Follow these steps in order:
1. Launch the System Settings application
1. Navigate to `Internet Settings` -> `Connection Settings`
1. Click on your network connection slot and navigate to `Change Settings` -> `Next Page (right arrow)` -> `Proxy Settings`
1. Set "Proxy Settings" to "No"
1. Click OK, then click Save
1. When prompted, click "Test" to perform the connection test
+ Der Test sollte erfolgreich sein
1. Click "OK" to continue
1. Press "Back" twice, then "Close" to go back to the HOME Menu
1. Open the Internet Browser once
1. If prompted about a system update, press OK
+ This won't actually update the system
1. Start again from [Section II](installing-boot9strap-(ssloth-browser).html#section-ii---ssloth)
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"To use the Internet Browser, please update your system using the System Update option in the System Settings."
First, make sure you entered the correct proxy for the connection you're using. If not, go back to [Section II](installing-boot9strap-(ssloth-browser).html#section-ii---ssloth). If the proxy is correct, then your device has been cart-updated, which means an alternate exploit will need to be used.
Method 1
If the two numbers before the region in the system version string is equal to or less than 36 (e.g. Ver. 11.14.0-**36**U), you can follow [Soundhax](installing-boot9strap-(soundhax)). When prompted to select a firmware to generate the sound file, use:
* 1.x - 2.1 if the number is between 0 and 2
* 2.1 - 2.2 if the number is between 3 and 4
* 3.x - 4.x if the number is between 5 and 10
* 5.x - 11.3 if the number is between 11 and 36
Method 2 (Old 3DS only)
If you have an Old 3DS / Old 3DS XL / 2DS, you can try a Safe Mode update, which will trigger an alternate exploit:
1. Ensure that the proxy that you used for SSLoth is still actively applied to your internet connection
1. With your device powered off, hold the following buttons: (Left Shoulder) + (Right Shoulder) + (D-Pad Up) + (A), and while holding these buttons together, power on your device
+ Halte die Tastengedrückt, bis deine Konsole den Safe Mode startet (ein "System Update" Menü)
1. Drücke "OK" um das System-Update zu bestätigen
1. If everything worked correctly, the update will fail and the 3DS will boot into SafeB9SInstaller. If it did, then continue from [Section IV](installing-boot9strap-(ssloth-browser)#section-iv---installing-boot9strap).
---
If these methods didn't work (or do not apply to you), update your device to the latest version and follow [Seedminer](seedminer).
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Failed to open SafeB9SInstaller.bin
Die Datei `SafeB9SInstaller.bin` fehlt oder ist falsch platziert. Lade die neueste Version von [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip) herunter, entpacke sie und platziere `SafeB9SInstaller.bin` im Stammverzeichnis deiner SD-Karte. Füge die `.bin` Erweiterung nicht hinzu, wenn du sie noch nicht siehst.
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Frozen on "Doing agbhax..."
There may be an issue with your `arm11code.bin` file. Re-download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest), place it on the root of your SD card, and rename it to `arm11code.bin`. Füge die `.bin` Erweiterung nicht hinzu, wenn du sie noch nicht siehst.
If you have a Taiwanese unit (with a T in the version string, ie. 11.3.0-##T), you will not be able to follow these instructions, and you will need to update your console and follow [Seedminer](seedminer) instead.
If you have a Mainland Chinese unit (with a C in the version string, ie. 11.3.0-##C), join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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{% capture compat %}
"PrepareArm9ForTwl returned error c8804631!"
Trete [Nintendo Homebrew auf Discord](https://discord.gg/MWxPgEp) für mehr Hilfe bei.
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{% capture compat %}
Failed to mount the SD card!
Sichere deine Daten und formatiere deine SD-Karte als FAT32 mit dem empfohlenen Werkzeug je nach Betriebssystem ([Windows](formatting-sd-(windows)), [macOS](formating-sd-(mac)), [Linux](formating-sd-(linux))). MiniTool Partition Wizard und das HP Formatierungswerkzeug (HPUSBDisk) sind bekannt für Probleme mit 3DS SD-Karten.
Wenn dies nicht gelingt, benutze eine andere SD-Karte.
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## Finalizing Setup
{% capture compat %}
Unable to update device
The steps below can be attempted in any order, but are listed from easiest to hardest to perform.
1. Set your DNS settings to "Auto"
1. Move closer to your WiFi router
1. Update from Safe Mode by turning off the console, holding (Left Shoulder) + (Right Shoulder) + (D-Pad Up) + (A) on boot, and following the on-screen prompts
1. Delete your WiFi connection, then reconnect to your WiFi again
1. Reboot your WiFi router
1. Connect to a different WiFi connection, like a mobile hotspot
1. Nintendo servers may be down; Try again later
1. If you still get an error, [follow CTRTransfer](ctrtransfer), then try again
1. For further support (in English), join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp)
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{% capture compat %}
Unable to enter Rosalina menu due to broken Left Shoulder / Down D-Pad / Select button(s)
Download this [alternate config.ini](assets/config.ini) and place it in `/luma/`. This will change the Rosalina key combination to (X) + (Y).
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{% capture compat %}
Infinite loading screen after trying to launch Homebrew Launcher from Download Play
There is an issue with your `boot.3dsx` file (it is missing, misplaced, or corrupted). Download the latest release of [the Homebrew Launcher](https://github.com/devkitPro/3ds-hbmenu/releases/latest) and place `boot.3dsx` on the root of your SD card, replacing any existing file.
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{% capture compat %}
"Scripts directory not found" in GodMode9
You did not copy the `gm9` folder from the GodMode9 `.zip` to the root of your SD card. Download the latest release of [GodMode9](https://github.com/d0k3/GodMode9/releases/latest) and place the `gm9` folder on the root of your SD card, merging it with the existing one.
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{% capture compat %}
"Backup failed" or "Error: Could not open directory" when attempting a NAND backup
Make sure you have at least 1.3GB available in your SD card. If you don't have enough space, follow these steps:
1. Power off your console
1. Remove the SD card and insert it into your computer
1. Copy the `Nintendo 3DS` folder from the root of your SD card to your computer
1. Delete the Nintendo 3DS folder from the SD card
1. Power off your console, hold START and power on still holding START to boot on GodMode9
1. Perform a [NAND Backup](godmode9-usage#creating-a-nand-backup)
1. Copy the files in `gm9/out` on your SD to a safe location on your computer
1. Delete the `__sysnand_##.bin` and `__sysnand_##.bin.sha` files from the SD card, keeping essential.exefs in `/gm9/out/`
1. Copy the `Nintendo 3DS` folder from your computer to the root of your SD card
1. Delete the `Nintendo 3DS` folder from your computer
If you have enough space on your SD card, your SD might be corrupted or faulty. Check your SD card for any errors by following the guide according to your computer's operating system: [Windows](h2testw-(windows)), [Linux](f3-(linux)), [macOS](f3xswift-(mac)).
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---
## Boot issues on devices with custom firmware
The steps detailed here generally assume that your device has a modern custom firmware setup (boot9strap + Luma3DS 8.0 or greater). If your console is running an older homebrew setup (for example, something based on arm9loaderhax or menuhax), you should update your setup before trying these instructions.
{: .notice--info}
### Power/notification light indicators
{% capture compat %}
My device powers off when I try to turn it on, and/or the notification LED shows a color on boot
There is an issue with your `boot.firm` file. If you're running [boot9strap 1.4](https://github.com/SciresM/boot9strap/releases/tag/1.4), your 3DS notification LED may flash a certain color. This color is used to diagnose issues involving your `boot.firm` file on SD card or internal memory. On older versions of boot9strap, the blue light will power off almost immediately when trying to turn on the device.
If the notification LED flashes:
- **White**: Your 3DS was not able to find `boot.firm` on your SD card or on internal memory.
- **Magenta**: Your 3DS was not able to find `boot.firm` on your SD card. It was able to find `boot.firm` on internal memory, but the file is corrupted.
- **Red**: Your 3DS was able to find `boot.firm` on both your SD card and on internal memory, but both files are corrupted.
You can get a new `boot.firm` file by downloading the [latest release of Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest), extracting it, and placing `boot.firm` on the root of your SD card. If your `boot.firm` file is consistently being detected as corrupted, you may want to check your SD card for errors ([Windows](h2testw-(windows)), [Linux](f3-(linux)), or [macOS](f3xswift-(mac))). Also, note that the 3DS tends to have issues with files extracted using WinRAR.
If you hear a "popping sound", potentially accompanied with the backlight turning on for a split second, there is a hardware issue with your device (such as a disconnected backlight cable). You may be able to get your device to boot by holding it at certain angles.
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{% capture compat %}
My device gets stuck on a black screen with blue power light staying on
The steps below can be attempted in any order, but are listed from least to most time-consuming.
1. Power off your device, remove the SD card, re-insert it, then power on your device.
1. Power off your device, eject the game cartridge if inserted, power on your device, then wait up to ten minutes. If your device boots within ten minutes, the issue has been fixed and is unlikely to reoccur
1. Rename the `Nintendo 3DS` folder on your SD card to `Nintendo 3DS_BACKUP`, then attempt to boot. If your device successfully boots, there is some issue within your `Nintendo 3DS` folder. Try clearing HOME Menu extdata:
+ Navigate to `/Nintendo 3DS///extdata/00000000/`
+ Delete the corresponding folder for your 3DS region:
+ **EUR-Region**: `00000098`
+ **JPN-Region**: `00000082`
+ **USA-Region**: `0000008f`
+ **CHN-Region**: `000000A1`
+ **KOR-Region**: `000000A9`
+ **TWN-Region**: `000000B1`
1. Try booting into recovery mode and updating your system:
+ Power off your device
+ Hold (Left Shoulder) + (Right Shoulder) + (D-Pad Up) + (A)
+ Power on your device
+ If you were successful, the device will boot to an "update your system" screen
1. Follow the [CTRTransfer](ctrtransfer) guide
1. For further support, ask for help at [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp)
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### Error message on boot
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"An error has occurred: Failed to apply 1 FIRM patch(es)" or "An exception has occurred -- Current process: pm"
Your Luma3DS version is outdated. Download the latest release of [Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest) and place `boot.firm` on the root of your SD card, replacing any existing file. Make sure you are extracting the ZIP file with any tool other than WinRAR, as it is known to cause issues with 3DS-related files.
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{% capture compat %}
"Unable to mount CTRNAND or load the CTRNAND FIRM. Please use an external one."
There are a number of reasons as to why this could be happening. In any case, this error can usually be fixed by following the [CTRTransfer](ctrtransfer) guide.
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{% capture compat %}
"An error has occurred. Hold down the POWER button to turn off the power..."
ARM11 exception handlers are disabled, or custom firmware is not installed. Try enabling ARM11 exception handlers:
+ Power off your device
+ Hold (Select)
+ Power on your device, while still holding (Select)
+ If the "Disable ARM11 exception handlers" box is checked, uncheck it
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{% capture compat %}
HOME Menu is missing installed applications
This could be caused by various reasons, but most likely because your SD card is not being read by the system.
You can check if your SD is being read by holding SELECT on boot and checking the yellow text on the bottom screen; if it says "Booted from CTRNAND via B9S", then your device is booting from the internal memory and not from the SD card.
If this is the case, attempt the steps below, which are listed from easiest to hardest:
1. Power off your device, remove the SD card, re-insert it, then power on your device
1. Power off your device, remove the SD card, insert it on your PC, download the latest release of [Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest), extract `boot.firm` from the `Luma3DS.zip` and place it on the root of your SD card (replacing any existing file)
1. Power off your device, remove the SD card, insert it on your PC and reformat your SD card according to your computer's operating system: [Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux)) *(this will wipe your SD card data)*
1. Test your SD card for errors by following the guide according to your computer's operating system: [Windows](h2testw-(windows)), [Linux](f3-(linux)), [macOS](f3xswift-(mac)). If your SD card is marked as faulty, then you will have to replace your SD card
1. Your SD card slot may be broken. Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for further assistance
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{% capture compat %}
Blue "BOOTROM ERROR" screen
Your device is likely hard-bricked. You will need to buy an ntrboot flashcart to reinstall boot9strap in order to attempt to fix your device. This may also indicate a hardware issue that cannot be fixed. In any case, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
+ It is also possible that someone has set a boot-time splash screen that just looks like a brick. Try leaving your device powered on, waiting on the blue screen, for five minutes.
{% endcapture %}
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{% capture compat %}
Some other error
Please take a photo of the error and join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
{% endcapture %}
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## Software issues on devices with custom firmware
{% capture compat %}
DSi / DS functionality is broken or has been replaced with Flipnote Studio
1. Download the latest release of [TWLFix-CFW](https://github.com/MechanicalDragon0687/TWLFix-CFW/releases/latest) (the `.3dsx` file)
1. Schalte deine Konsole aus
1. Erstelle einen Ordner namens `3ds` im Stammverzeichnis deiner SD-Karte falls er noch nicht existiert
1. Copy `TWLFix-CFW.3dsx` to the `/3ds/` folder on your SD card
1. Stecke deine SD-Karte nun wieder in deinen 3DS
1. Open the Homebrew Launcher
1. Launch TWLFix-CFW from the list of homebrew
1. Press (A) to uninstall the broken TWL titles
1. Press (Start) to reboot the device
1. Perform a System Update by going to System Settings, then "Other Settings", then going all the way to the right and using "System Update"
+ The update will see that the essential TWL titles have been uninstalled, and will redownload and reinstall them
1. Once the update is complete, tap "OK" to reboot the device
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{% capture compat %}
GBA Virtual Console and/or Safe Mode functionality is broken
Your device is running Luma3DS 6.6 or older, likely via arm9loaderhax. You should follow [A9LH to B9S](a9lh-to-b9s) to update your device to a modern custom firmware environment.
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{% capture compat %}
Extended memory mode games (Pokemon Sun/Moon, Smash, etc.) don't work
This can occur after a CTRTransfer or region change on Old 3DS / 2DS. You will need to system format your device to fix this issue.
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{% capture compat %}
Exception screen when booting/loading an application
Look for your exception screen in [this page](https://wiki.hacks.guide/wiki/3DS:Error_screens/Luma3DS_exception_screen).
If you weren't able to find your error or the instructions didn't work, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for further assistance.
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---
## Other troubleshooting
{% capture compat %}
Clear HOME Menu extdata
1. Schalte deinen 3DS aus
1. Stecke deine SD-Karte in deinen Computer
1. Navigate to the `/Nintendo 3DS///extdata/00000000/` folder on your SD card
1. Delete the corresponding folder for your 3DS region:
+ **EUR-Region**: `00000098`
+ **JPN-Region**: `00000082`
+ **USA-Region**: `0000008f`
+ **CHN-Region**: `000000A1`
+ **KOR-Region**: `000000A9`
+ **TWN-Region**: `000000B1`
1. Stecke deine SD-Karte nun wieder in deinen 3DS
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{% capture compat %}
Clear HOME Menu theme data
1. Schalte deinen 3DS aus
1. Stecke deine SD-Karte in deinen Computer
1. Navigate to the `/Nintendo 3DS///extdata/00000000/` folder on your SD card
1. Delete the corresponding folder for your 3DS region:
+ **EUR Region**: `000002ce`
+ **JPN Region**: `000002cc`
+ **USA Region**: `000002cd`
1. Stecke deine SD-Karte nun wieder in deinen 3DS
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{% capture compat %}
Turning off Parental Controls
You can disable the Parental Controls feature by going to System Settings -> Parental Controls and inserting the PIN, then pressing "Clear Settings", then "Delete" to remove it.
However, if you do not know the PIN and therefore cannot access the device's settings, you will need to disable it. In order to do this, you need to obtain your device's master key (mkey):
1. Go to [this website](https://mkey.eiphax.tech/)
1. Fill the following boxes with the information:
+ Device Type: Select "3DS" (the same applies if you are using a 2DS, New 3DS (XL/LL) or New 2DS (XL/LL))
+ System Date: The day and month your console's clock is set to
+ Inquiry Number: Can be obtained by pressing "Forgot PIN" then "I Forgot" in the Parental Controls screen
1. After you have obtained your mkey, press OK on the screen you have obtained your Inquiry Number, then input the master key
1. Press "Clear Settings", then "Delete" to remove all Parental Controls data
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