---
title: "问题排查"
---
此页面列出了一些常见问题的解决办法。 如果你的问题无法通过此页面提供的方法解决，请加入 [Nintendo Homebrew Discord 服务器](https://discord.gg/MWxPgEp)，使用英文描述你的问题（包括你尝试过的操作）来寻求帮助。你也可以到译者的 [QQ 群](https://stray-soul.site/index.php/qqgroup)寻求帮助，群号为 942052497。
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Table of Contents
Used on multiple pages:
* [SafeB9SInstaller](#issues-with-safeb9sinstaller)
Guide pages:
* [Seedminer](#seedminer)
* [BannerBomb3](#bannerbomb3)
* [Installing boot9strap (Fredtool-Inject)](#installing-boot9strap-fredtool-inject)
* [Installing boot9strap (PicHaxx)](#installing-boot9strap-pichaxx)
* [Installing boot9strap (Soundhax)](#installing-boot9strap-soundhax)
* [Installing boot9strap (SSLoth-Browser)](#installing-boot9strap-ssloth-browser)
* [Installing boot9strap (super-skaterhax)](#installing-boot9strap-super-skaterhax)
* [Finalizing Setup](#finalizing-setup)
Issues after installation:
* [Boot issues](#boot-issues-on-consoles-with-custom-firmware)
* [Software issues](#software-issues-on-consoles-with-custom-firmware)
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{: .notice--info}
## 关于 SafeB9SInstaller 的问题
### Before opening SafeB9SInstaller
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Failed to open SafeB9SInstaller.bin
`SafeB9SInstaller.bin` 文件丢失或放置在了错误的位置。 下载最新版本的 [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/download/v0.0.7/SafeB9SInstaller-20170605-122940.zip) 然后解压它，将 `SafeB9SInstaller.bin` 放在你 SD 卡的根目录中。 如果你下到的东西看不到 `.bin` 后缀，请不要重命名它。
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### SigHaxed FIRM was not installed! Check lower screen for more info.
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MicroSD Card - init failed
Your SD card is most likely acting weird. Try reformatting your SD card ([Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux))). If this doesn't work, try another SD card.
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SigHaxed FIRM - File not found
你忘记把 `boot9strap.firm` 和 `boot9strap.firm.sha` 放进 SD 卡根目录的 `boot9strap` 文件夹了，或是创建 `boot9strap` 文件夹的时候打错了名字。 下载最新版本的 [boot9strap](https://github.com/SciresM/boot9strap/releases/download/1.4/boot9strap-1.4.zip)，然后将 `boot9strap.firm` 和 `boot9strap.firm.sha` 放入 `boot9strap` 文件夹。
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SigHaxed FIRM - invalid FIRM
你的 `boot9strap.firm` 和 `boot9strap.firm.sha` 文件有问题。 重新下载最新版本的 [boot9strap](https://github.com/SciresM/boot9strap/releases/download/1.4/boot9strap-1.4.zip)，然后将 `boot9strap.firm` 和 `boot9strap.firm.sha` 放入 `boot9strap` 文件夹。
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Secret Sector - File not found
你忘记把 `secret_sector.bin` 放进 SD 卡根目录的 `boot9strap` 文件夹了，或是创建 `boot9strap` 文件夹的时候打错了名字。 使用 BT 客户端下载 [secret_sector.bin](magnet:?xt=urn:btih:15a3c97acf17d67af98ae8657cc66820cc58f655&dn=secret_sector.bin&tr=udp%3a%2f%2ftracker.torrent.eu.org%3a451%2fannounce&tr=udp%3a%2f%2ftracker.lelux.fi%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.loadbt.com%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.moeking.me%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.monitorit4.me%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.ololosh.space%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.pomf.se%3a80%2fannounce&tr=udp%3a%2f%2ftracker.srv00.com%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.theoks.net%3a6969%2fannounce&tr=udp%3a%2f%2ftracker.tiny-vps.com%3a6969%2fannounce&tr=udp%3a%2f%2fopen.tracker.cl%3a1337%2fannounce&tr=udp%3a%2f%2ftracker.zerobytes.xyz%3a1337%2fannounce&tr=udp%3a%2f%2ftracker1.bt.moack.co.kr%3a80%2fannounce&tr=udp%3a%2f%2fvibe.sleepyinternetfun.xyz%3a1738%2fannounce&tr=udp%3a%2f%2fwww.torrent.eu.org%3a451%2fannounce&tr=udp%3a%2f%2ftracker.openbittorrent.com%3a6969%2fannounce&tr=udp%3a%2f%2f9.rarbg.com%3a2810%2fannounce&tr=udp%3a%2f%2ftracker.opentrackr.org%3a1337%2fannounce&tr=udp%3a%2f%2fexodus.desync.com%3a6969%2fannounce&tr=http%3a%2f%2fopenbittorrent.com%3a80%2fannounce)，然后把它放到 SD 卡里的 `boot9strap` 文件夹中。
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Something else
如需帮助，请加入 [Nintendo Homebrew Discord 服务器](https://discord.gg/MWxPgEp)，使用英文描述你看到的信息。你也可以到译者的 [QQ 群](https://stray-soul.site/index.php/qqgroup)寻求帮助，群号为 942052497。
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## Seedminer
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Multiple long folder names in Nintendo 3DS folder
![]({{ "/images/screenshots/multiple-id0.png" | absolute_url }})
{: .notice--info}
This occurs when you use your SD card in multiple 3DS consoles and is intended to prevent inadvertently merging data that would not be valid on other consoles. 为了确定哪个文件夹是你 3DS 的，请按照以下步骤做：
1. 将 `Nintendo 3DS` 文件夹重命名为 `BACKUP_Nintendo 3DS`
1. Reinsert your SD card into your console
1. Power on your console
1. Wait for the console to generate the SD card data
+ 你先前安装的程序会暂时消失。 这是正常的，且接下来就会还原回来。
1. Power off your console
1. 将你的 SD 卡插入到电脑
1. 打开你 SD 卡的 `Nintendo 3DS` 文件夹
1. 复制你看到的 32 位字符文件夹的名称
+ 这也就是你在 [Seedminer 第二步](seedminer#section-ii---seedminer) 中需要使用的 ID0
1. 删除 `Nintendo 3DS` 文件夹
1. 将 `BACKUP_Nintendo 3DS` 文件夹重命名为 `Nintendo 3DS`
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Bruteforce Movable skips to step 4
这说明网站曾已经使用你的好友码和 ID0 获取到你的 `movable.sed` 了。 你可以直接使用它给的 `movable.sed`，不用过多担心。
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Important! You have been locked out of the automated part1 dumper system...
你的好友码已被本服务锁定，因为你没有在服务的限定时间内将服务给的机器人好友码添加到好友列表，且尝试次数过多，浪费了机器人的感情。 确保你的 3DS 已经连上了网络，然后加入 [Nintendo Homebrew Discord 服务器](https://discord.gg/MWxPgEp)来要求解锁。
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We were unable to successfully complete your bruteforce request. :`(
网站已经确定无法获取到你的 `movable.sed`。 确保先前你输入到网站的 ID0 是正确的。 If your ID0 is correct, then you will be unable to use Seedminer and you will have to use an alternate method.
If you have a New 3DS / New 3DS XL / New 2DS XL (as indicated by the four shoulder buttons on the back and the C-Stick on the right), you can follow [Installing boot9strap (super-skaterhax)](installing-boot9strap-(super-skaterhax)). Otherwise, you will need to follow a method that requires additional games or hardware.
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## BannerBomb3
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Multiple ID1 folders inside of ID0
![]({{ "/images/screenshots/multiple-id1.png" | absolute_url }})
This can occur if you've used multiple SD cards on a 3DS and then merged the contents of the SD cards together. This is done to prevent conflicting, valid data from being merged together.
To fix this, you will need to determine which folder contains your data. Usually, this will be the larger (or largest) of the folders. Backup and delete the smaller one(s), then create a `Nintendo DSiWare` folder in the one that remains and move `F00D43D5.bin` to that location.
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DSiWare Management menu crashes without showing BB3 multihax menu
确保 `F00D43D5.bin` 是 `Nintendo 3DS` -> `` -> `` -> `Nintendo DSiWare` 里面的唯一文件。 如果确定没问题的话，尝试重新使用 [Bannerbomb3 注入器](http://3dstools.nhnarwhal.com/#/bb3gen)重新创建文件。
另外，请确保 `bb3.bin` 已正确放置在 SD 卡的根目录下。 如果缺失了这个文件，请下载最新版本的 [Bannerbomb3](https://github.com/lifehackerhansol/Bannerbomb3/releases/download/v3.0-lhs1/bb3.bin)（直链），然后将 `bb3.bin` 复制到内存卡的根目录中。
If neither of these solutions fixes this problem, then custom firmware may have been uninstalled on this console in a way that makes this method impossible to perform. If this is the case, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and ask, in English, for help.
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DSiWare Management menu displays "No accessible software data."
`F00D43D5.bin` 没有放进 `Nintendo 3DS` -> `` -> `` -> `Nintendo DSiWare`。 请确保 `Nintendo DSiWare` 拼写和空格位置正确。 不区分大小写。
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DSiWare Management shows a question mark
你放的 `F00D43D5.bin` 文件可能有问题（损坏或被用于错误的 3DS）。 使用 [Bannerbomb3 Injector](http://3dstools.nhnarwhal.com/#/bb3gen) 重新创建 `F00D43D5.bin` 文件，且确保你使用的 `movable.sed` 文件是你这台主机的。
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## Installing boot9strap (Fredtool-Inject)
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Error on DSiHaxInjector page
请确认 `movable.sed` 和 DSiWare 备份是从同一台主机导出的。 如果不匹配就会报错。
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"Haxxxxxxxxx!" does not appear
你放的 `42383821.bin` 文件有问题（丢失、放错位置或者损坏）。 使用 [DSIHaxInjector_new](https://jenkins.nelthorya.net/job/DSIHaxInjector_new/build?delay=0sec) 重新创建文件，确保 `42383821.bin` 是从 `output.zip` -> `hax` 取出来的，且放在了 `Nintendo 3DS` -> `` -> `` -> `Nintendo DSiWare` 中。
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DSiWare launches normally
`Haxxxxxxxxx!` 没有被从 SD 卡中复制到系统内部存储。
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SD card is grayed out in Flipnote
如果你用的内存卡特别大的话，Flipnote 可能需要花很长时间来索引内存卡。 等它几分钟。
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Lenny face does not appear in SD card section
你忘了从 Frogminer_save `.zip` 压缩包中复制 `private` 文件夹到内存卡的根目录了。
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Flipnote freezes
你在操作过程中可能误触了其它的东西。 重新进入 DS 连接设置并重试。
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Green screen after pasting
`boot.nds` 文件丢失或位置错误。 下载最新版本的 [b9stool](https://github.com/zoogie/b9sTool/releases/latest) 并将 `boot.nds` 放在你 SD 卡的根目录中，如有存在相同文件请替换。
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White screen after pasting
这说明你放的 `boot.nds` 文件有问题。 重新下载最新版本的 [b9stool](https://github.com/zoogie/b9sTool/releases/latest) 并将 `boot.nds` 放在你 SD 卡的根目录中，如有存在相同文件请替换。
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Unable to open Luma3DS configuration menu after running B9STool
Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and explain what has happened.
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## Installing boot9strap (PicHaxx)
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"An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)
Your `00000001.sav` and/or `otherapp.bin` files may be misplaced. Ensure that `00000001.sav` is in `Nintendo 3DS` -> `` -> `` -> `title` -> `00040000` -> `0017c100` -> `data` and that `otherapp.bin` is on the root of your SD card.
If your files are in the correct locations, re-create the save using the [PicHaxx Save Tool](https://3dstools.nhnarwhal.com/#/pichaxx), then place it in `Nintendo 3DS` -> `` -> `` -> `title` -> `00040000` -> `0017c100` -> `data`. Ensure that the file is named exactly `00000001.sav` and that you used your console's `movable.sed` to create it. Re-download [HBL otherapps](https://github.com/zoogie/ninjhax2.x/releases/download/v11.17/otherapps_with_CfgS_11.17.zip), place the `.bin` file relevant to your console to the root of your SD card, and rename it to `otherapp.bin`. 如果你下到的东西看不到 `.bin` 后缀，请不要重命名它。
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"An exception occurred" or Errdisp when opening Picross
Your console already has custom firmware. 你应该[检查一下](checking-for-cfw)。
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"An error has occurred, forcing the software to close..." (white message box)
There is an issue with your `otherapp.bin` file. Download [HBL otherapps](https://github.com/zoogie/ninjhax2.x/releases/download/v11.17/otherapps_with_CfgS_11.17.zip), place the `.bin` file relevant to your console to the root of your SD card, and rename it to `otherapp.bin`. 如果你下到的东西看不到 `.bin` 后缀，请不要重命名它。
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Game starts normally
Your modified `00000001.sav` file may be misplaced, or you may have used the wrong `movable.sed` when creating it. Re-generate your `movable.sed` from [Bruteforce Movable](https://seedminer.hacks.guide), then re-create the save using the [PicHaxx Save Tool](https://3dstools.nhnarwhal.com/#/pichaxx) and place the resulting file (`00000001.sav`) in `Nintendo 3DS` -> `` -> `` -> `title` -> `00040000` -> `0017c100` -> `data`.
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## 安装 boot9strap（通过 Soundhax）
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Red/purple/pink and white screen after running Soundhax
If your console is on system version 9.4.0, 9.5.0, or 9.6.0, you may be encountering a bug with an old version of universal-otherapp. Download the latest version from [here](https://github.com/TuxSH/universal-otherapp/releases/latest).
If your console is not on those firmwares, it likely indicates that you already have custom firmware. 你应该[检查一下](checking-for-cfw)。
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"An error has occurred, forcing the software to close..." (white message box)
你放的 `otherapp.bin` 文件有问题（丢失、放错位置或者损坏）。 下载最新版本的 [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) 并将其放在你 SD 卡的根目录中。
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"Could not play"
You have the wrong Soundhax file for your console and region, or your console is incompatible with Soundhax. In the latter case, your course of action will determine on what version your 3DS is currently on. 如需帮助，请加入 [Nintendo Homebrew Discord 服务器](https://discord.gg/MWxPgEp)。
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Failed to mount the SD card!
备份好你 SD 卡上的文件，然后根据你的操作系统选择一个工具来重新格式化 SD 卡为 FAT32 格式：[Windows](formatting-sd-(windows))、[macOS](formatting-sd-(mac))、[Linux](formatting-sd-(linux))。 目前已知 MiniTool Partition Wizard 和惠普格式化工具（HPUSBDisk）格出来的 SD 卡给 3DS 使用会出问题。
如果还是不行，尝试换一张 SD 卡。
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## 安装 boot9strap（通过 SSLoth-Browser）
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Red/purple/pink and white screen after running Browserhax
这可能代表着你的主机已经安装过了自制固件。 你应该[检查一下](checking-for-cfw)。
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"An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)
`arm11code.bin` 文件丢失或位置错误。 下载最新版本的 [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) 并将其放在你 SD 卡的根目录中，然后重命名为 `arm11code.bin`。 如果你下到的东西看不到 `.bin` 后缀，请不要重命名它。
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"An error has occurred, forcing the software to close..." (white message box)
这可能说明你放的 `arm11code.bin` 文件有问题。 下载最新版本的 [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) 并将其放在你 SD 卡的根目录中，然后重命名为 `arm11code.bin`。 如果你下到的东西看不到 `.bin` 后缀，请不要重命名它。
You can also try resetting your browser save data:
1. 打开浏览器，进入浏览器设置页面
1. Scroll to the bottom and select "Reset Save Data" (it may also be called "Initialize Save Data" or "Clear All Save Data")
1. 再次尝试触发漏洞
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Opening the browserhax QR code or URL crashes
基于浏览器的破解漏洞（例如你正在使用的这个）不稳定并经常崩溃，你可以尝试按照下面的步骤修复：
1. 打开浏览器，进入浏览器设置页面
1. Scroll to the bottom and select "Reset Save Data" (it may also be called "Initialize Save Data" or "Clear All Save Data")
1. 再次尝试触发漏洞
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System Update prompt when opening browser
你可能没有正确配置 SSLoth 代理服务器。 尝试重做页面上的 SSLoth 部分内容。
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Error 032-0420 when opening browser
按照以下步骤操作：
1. Launch System Settings on your console
1. 进入到 `互联网设置（インターネット設定 / Internet Settings）` -> `连接设置（インターネット接続設定 / Connection Settings）`
1. 点击你目前在用的连接点槽位，然后进入到 `设置变更（設定変更 / Change Settings）` -> `下一页（右箭头）` -> `代理设置（Proxy）`
1. 将 “代理设置（Proxy）”设置为 “否（No/しない）”
1. 点击 OK，然后点击保存（保存する / Save）
1. 当提示时，点击“测试（テスト / Test）”进行连接测试
+ 测试应该会成功
1. 点击 “OK” 继续
1. 点两次 “返回”，然后点“关闭”来返回主菜单。
1. 打开浏览器
1. 如果它提示需要系统更新，点击 OK
+ 这实际不会将系统更新
1. 重新从[第二步](installing-boot9strap-(ssloth-browser).html#section-ii---ssloth)开始
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Frozen on "Doing agbhax..."
这可能说明你放的 `arm11code.bin` 文件有问题。 重新下载最新版本的 [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) 并将其放在你 SD 卡的根目录中，然后重命名为 `arm11code.bin`。 如果你下到的东西看不到 `.bin` 后缀，请不要重命名它。
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"PrepareArm9ForTwl returned error c8804631!"
如需帮助，请加入 [Nintendo Homebrew Discord 服务器](https://discord.gg/MWxPgEp)。
{% endcapture %}
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{% capture compat %}
Failed to mount the SD card!
备份好你 SD 卡上的文件，然后根据你的操作系统选择一个工具来重新格式化 SD 卡为 FAT32 格式：[Windows](formatting-sd-(windows))、[macOS](formatting-sd-(mac))、[Linux](formatting-sd-(linux))。 目前已知 MiniTool Partition Wizard 和惠普格式化工具（HPUSBDisk）格出来的 SD 卡给 3DS 使用会出问题。
如果还是不行，尝试换一张 SD 卡。
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## Installing boot9strap (super-skaterhax)
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"An error has occurred. Please save your data in any software currently in use, then restart the system."
The date is set incorrectly. To set it correctly, follow these steps:
1. Select the System Settings icon on the HOME Menu, and tap Open.
1. Tap Other Settings.
1. Tap Date & Time.
1. Tap Today's date.
1. Tap Up/Down Arrows to set the correct Day, Month and Year.
1. Select OK to confirm.
If the problem persists:
- Ensure that `arm11code.bin`, `browserhax_hblauncher_ropbin_payload.bin`, and `boot.3dsx` are on the root of the SD card (not inside of any folder)
- Ensure that you selected the correct payload for your region AND system version
- Ensure that your region settings look [like this](/images/screenshots/skater_lang.png)
- Try resetting your browser data:
1. 打开浏览器，进入浏览器设置页面
1. Scroll to the bottom and select "Reset Save Data" (it may also be called "Initilize Save Data" or "Clear All Save Data")
1. 再次尝试触发漏洞
- Try changing the system language to something other than the current language
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"An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)
`arm11code.bin` 文件丢失或位置错误。 Make sure to copy the files of the [latest version of super-skaterhax](https://github.com/zoogie/super-skaterhax/releases/latest) for your region and version to the root of your SD card (not inside of a folder).
![]({{ "/images/screenshots/skater-root-layout.png" | absolute_url }})
{: .notice--info}
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{% capture compat %}
An exception occured or "DLL_HEAP_INFORMATION" when pressing GO! GO!
这可能代表着你的主机已经安装过了自制固件。 你应该[检查一下](checking-for-cfw)。
{% endcapture %}
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## 完成安装
{% capture compat %}
Unable to update console
以下是可以尝试的解决方法，按从简单到困难的顺序排列。
1. 将 DNS 设置为“自动（Auto）”
1. 将主机靠近 WiFi 路由器
1. 尝试在安全模式下更新主机，在开机时按住 L + R +↑ + A 键来进入安全模式，然后跟随屏幕上的指示做
1. 删除你的 Wifi 连接点然后重新再设置一次
1. 重启你的 WiFi 路由器
1. 连接其他的 WiFi，比如移动热点
1. Nintendo 服务器可能临时下线，稍后再试
1. 如果仍然提示错误，请进行 [CTRTransfer](ctrtransfer)，然后再尝试一次更新
1. 如需援助，请加入 [Nintendo Homebrew Discord 服务器](https://discord.gg/MWxPgEp)并说英文求助。（请注意，如果你身处中国大陆，访问 Discord 可能需要科学上网），你也可以到译者的 [QQ 群](https://stray-soul.site/index.php/qqgroup)寻求帮助，群号为 942052497。
{% endcapture %}
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{% capture compat %}
Warning #01: No Nintendo 3DS folder
Your SD card does not have the `Nintendo 3DS` folder. Power on your device with your SD card inserted, then wait for the device to show a message box that says "Creating HOME Menu management information". Once the message box disappears, power off your device and try again.
{% endcapture %}
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{% capture compat %}
Error #02: Missing essential.exefs
You said 'No' to the "Make essential files backup?" prompt in GodMode9. Power off your device, power it on while holding (Start) to re-enter GodMode9, say 'Yes' to the prompt, then try again.
{% endcapture %}
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{% capture compat %}
Unable to open GodMode9 or Error #03: Missing files
You did not copy everything from `finalize.zip` to the root of your SD card. Remember, your SD card should have at least these files:
![]({{ "/images/screenshots/finalizing-root-layout.png" | absolute_url }})
{: .notice--info}
{% endcapture %}
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{% capture compat %}
Error #04: No space
You need at least 1.3GB of free space to perform the NAND backup, which is a part of the script. If you don't have enough space, follow these steps:
1. Power off your console
1. Remove the SD card and insert it into your computer
1. Copy the `Nintendo 3DS` folder from the root of your SD card to your computer
1. Delete the Nintendo 3DS folder from the SD card
1. Reinsert your SD card into your console
1. Power off your console
1. Hold START and power on still holding START to open GodMode9
1. Press the (Home) button
1. 选择 “Scripts...”
1. Select "finalize"
1. Press (A) to create a NAND backup
+ This may take around fifteen minutes
1. Press (A) again
+ The console should automatically power off
1. 将你的 SD 卡插入到电脑
1. Copy the files in `/gm9/backups/` on your SD to a safe location on your computer
1. Delete the `__sysnand_##.bin` and `__sysnand_##.bin.sha` files from the SD card
1. Copy the `Nintendo 3DS` folder from your computer to the root of your SD card
1. Delete the `Nintendo 3DS` folder from your computer
Now that you have your NAND backup in a safe place:
1. Insert your SD card into your console
1. Hold START and power on still holding START to open GodMode9
1. Press the (Home) button
1. 选择 “Scripts...”
1. Select "finalize"
1. Continue the script as normal
{% endcapture %}
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{% capture compat %}
Information #05: No title database
Press (A) to create a title database, unlock SysNAND writing by entering the buttons on-screen, follow the prompts [here](/images/screenshots/database-reset.jpg), then re-run the script.
{% endcapture %}
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{% capture compat %}
Error #06 or "Error: Could not open directory" when attempting a NAND backup
Make sure you have at least 1.3GB available in your SD card. If you don't have enough space, follow these steps:
1. Power off your console
1. Remove the SD card and insert it into your computer
1. Copy the `Nintendo 3DS` folder from the root of your SD card to your computer
1. Delete the Nintendo 3DS folder from the SD card
1. Reinsert your SD card into your console
1. Power off your console, hold START and power on still holding START to boot on GodMode9
1. Perform a [NAND Backup](godmode9-usage#creating-a-nand-backup)
1. Copy the files in `gm9/out` on your SD to a safe location on your computer
1. Delete the `__sysnand_##.bin` and `__sysnand_##.bin.sha` files from the SD card, keeping essential.exefs in `/gm9/out/`
1. Copy the `Nintendo 3DS` folder from your computer to the root of your SD card
1. Delete the `Nintendo 3DS` folder from your computer
If you have enough space on your SD card, your SD might be corrupted or faulty. Check your SD card for any errors by following the guide according to your computer's operating system: [Windows](h2testw-(windows)), [Linux](f3-(linux)), [macOS](f3xswift-(mac)).
{% endcapture %}
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{% capture compat %}
Error #08: Dummy title database
You didn't delete the dummy title database that was created by Error #05. Follow the prompts [here](/images/screenshots/database-reset.jpg), then re-run the script.
{% endcapture %}
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{% capture compat %}
Error #09: Unsupported GodMode9 version
You are somehow running a version of GodMode9 not packaged with the script. Make sure you copied the contents of `finalize.zip` to the root of your SD card and that you are holding START while powering on your console.
{% endcapture %}
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{% capture compat %}
Information #11: NAND backup flag detected
You most likely already made a NAND backup on this console. If you did not make a backup or lost access to your backup, select "1. Make Another NAND Backup". Otherwise, select "2. Skip NAND Backup".
{% endcapture %}
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---
## Boot issues on consoles with custom firmware
The steps detailed here generally assume that your console has a modern custom firmware setup (boot9strap + Luma3DS 8.0 or greater). 如果你的主机还在用旧版的自制固件（例如基于 arm9loaderhax 或 menuhax 的东西），则你应该在继续操作前先升级自制固件。
{: .notice--info}
### Power/notification light indicators
{% capture compat %}
My console powers off when I try to turn it on, and/or the notification LED shows a color on boot
这说明你放的 `boot.firm` 文件有问题。 如果你的主机正在使用 [boot9strap 1.4](https://github.com/SciresM/boot9strap/releases/tag/1.4) 版，那么你的主机在这种情况下开机后，通知灯就会亮起某种特定的颜色，然后关机。 具体亮起的颜色可用来判断你内存卡或主机内存中的 `boot.firm` 的问题。 On older versions of boot9strap, the blue light will power off almost immediately when trying to turn on the console.
如果通知灯亮起：
- **白色**：你的 3DS 无法在 SD 卡根目录或内部存储中找到 `boot.firm` 文件。
- **紫红色**：你的 3DS 无法在 SD 卡根目录中找到 `boot.firm` 文件。 主机内存中可以找到 `boot.firm` 文件，但是文件已损坏。
- **红色**：你的 3DS 能够在 SD 卡根目录和内部存储中找到 `boot.firm` 文件，但是这两个文件都已损坏。
你可以通过下载 [最新版本的 Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest)，然后解压，将 `boot.firm` 复制到 SD 卡的根目录。 如果 `boot.firm` 始终被主机判定为损坏，则你可能需要使用一个工具来测试一下你的 SD 卡（[Windows](h2testw-(windows))、[Linux](f3-(linux))、[macOS](f3xswift-(mac))） 另外，最好不要使用 WinRAR 解压文件，解压的文件给 3DS 使用可能会出问题。
If you hear a "popping sound", potentially accompanied with the backlight turning on for a split second, there is a hardware issue with your console (such as a disconnected backlight cable). You may be able to get your console to boot by holding it at certain angles.
{% endcapture %}
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{% capture compat %}
My console gets stuck on a black screen with blue power light staying on
你可以把下面所列出的方法都试试，此处将方法从最省时到最耗时的顺序排列。
1. Power off your console, remove the SD card, re-insert it, then power on your console.
1. Power off your console, eject the game cartridge if inserted, power on your console, then wait up to ten minutes. If your console boots within ten minutes, the issue has been fixed and is unlikely to reoccur
1. 将 SD 卡上的 `Nintendo 3DS` 文件夹重命名为 `Nintendo 3DS_BACKUP`，然后尝试启动主机。 If your console successfully boots, there is some issue within your `Nintendo 3DS` folder. 尝试清理主菜单的外部存储文件：
+ 进入到 `/Nintendo 3DS///extdata/00000000/`
+ 删除对应你的 3DS 区域的文件夹：
+ **欧版**: `00000098`
+ **日版**: `000000082`
+ **美版**: `000008f`
+ **中国版（神游版）**: `000000A1`
+ **韩版**: `000000A9`
+ **台湾版**: `000000B1`
1. 尝试启动到恢复模式并升级系统：
+ Power off your console
+ 按住 “L” + “R” + “↑” + "A" 四个键
+ Power on your console
+ If you were successful, the console will boot to an "update your system" screen
1. 尝试做 [CTRTransfer](trtransfer)
1. 如需援助，请加入 [Nintendo Homebrew Discord 服务器](https://discord.gg/MWxPgEp)并使用英文求助。（请注意，如果你身处中国大陆，访问 Discord 可能需要科学上网），你也可以到译者的 [QQ 群](https://stray-soul.site/index.php/qqgroup) 寻求帮助，群号为 942052497。
{% endcapture %}
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### Error message on boot
{% capture compat %}
"An error has occurred: Failed to apply 1 FIRM patch(es)" or "An exception has occurred -- Current process: pm"
你主机的 Luma3DS 版本已过时。 下载最新版本的 [Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest) 并将 `boot.firm` 放在你 SD 卡的根目录中，如有存在相同文件请替换。 请不要用 WinRAR 解压 ZIP 文件，我们目前已知这会导致与 3DS 有关的文件出错。
{% endcapture %}
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{% capture compat %}
"Unable to mount CTRNAND or load the CTRNAND FIRM. Please use an external one."
There are a number of reasons as to why this could be happening. In any case, this error can usually be fixed by following the [CTRTransfer](ctrtransfer) guide.
{% endcapture %}
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{% capture compat %}
"An error has occurred. Hold down the POWER button to turn off the power..."
ARM11 异常处理器已被禁用，或主机未安装自制固件。 尝试启用 ARM11 异常处理器：
+ Power off your console
+ 按住 “Select” 键
+ Power on your console, while still holding (Select)
+ 如果 “ARM11 exception handlers disabled” 已被勾选，则请取消勾选它
{% endcapture %}
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{% capture compat %}
HOME Menu is missing installed applications
This could be caused by various reasons, but most likely because your SD card is not being read by the system.
You can check if your SD is being read by holding SELECT on boot and checking the yellow text on the bottom screen; if it says "Booted from CTRNAND via B9S", then your console is booting from the internal memory and not from the SD card.
If this is the case, attempt the steps below, which are listed from easiest to hardest:
1. Power off your console, remove the SD card, re-insert it, then power on your console
1. Power off your console, remove the SD card, insert it on your PC, download the latest release of [Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest), extract `boot.firm` from the `Luma3DS.zip` and place it on the root of your SD card (replacing any existing file)
1. Power off your console, remove the SD card, insert it on your PC and reformat your SD card according to your computer's operating system: [Windows](formatting-sd-(windows)), [macOS](formatting-sd-(mac)), [Linux](formatting-sd-(linux)) *(this will wipe your SD card data)*
1. Test your SD card for errors by following the guide according to your computer's operating system: [Windows](h2testw-(windows)), [Linux](f3-(linux)), [macOS](f3xswift-(mac)). If your SD card is marked as faulty, then you will have to replace your SD card
1. Your SD card slot may be broken. Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for further assistance
{% endcapture %}
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{% capture compat %}
Blue "BOOTROM ERROR" screen
Your console is likely hard-bricked. You will need to buy an ntrboot flashcart to reinstall boot9strap in order to attempt to fix your console. 这也可能是无法修复的硬件问题。 无论如何，请先加入 [Nintendo Homebrew Discord 服务器](https://discord.gg/MWxPgEp) 并说英文求助。（请注意，如果你身处中国大陆，访问 Discord 可能需要科学上网），你也可以到译者的 [QQ 群](https://stray-soul.site/index.php/qqgroup)寻求帮助，群号为 942052497。
+ 还有可能有人设了一个看上去就像变砖了的开机画面。 Try leaving your console powered on, waiting on the blue screen, for five minutes.
{% endcapture %}
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{% capture compat %}
Some other error
请对报错拍照，然后加入 [Nintendo Homebrew Discord 服务器](https://discord.gg/MWxPgEp)并说英文以获取援助。（请注意，如果你身处中国大陆，访问 Discord 可能需要科学上网），你也可以到译者的 [QQ 群](https://stray-soul.site/index.php/qqgroup)寻求帮助，群号为 942052497。
{% endcapture %}
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## Software issues on consoles with custom firmware
{% capture compat %}
DSi / DS functionality is broken or has been replaced with Flipnote Studio
1. 下载最新版本的 [TWLFix-CFW](https://github.com/MechanicalDragon0687/TWLFix-CFW/releases/latest) （下载 `.3dsx` 文件）
1. Power off your console
1. 检查 SD 卡的根目录是否存在一个名为 `3ds` 的文件夹，如果没有则手动新建一个
1. 复制 `TWLFix-CFW.3dsx` 到你内存卡的 `/3ds/` 文件夹
1. Reinsert your SD card into your console
1. 启动 Homebrew Launcher
1. 在自制程序列表中找到 TWLFix-CFW
1. 按下 “A” 键来卸载损坏的 TWL 程序
1. Press (Start) to reboot the console
1. Update your console by going to System Settings, then "Other Settings", then going all the way to the right and using "System Update"
+ 更新程序将检查到你主机基本的 TWL 程序被卸载，然后它将重新安装它们
1. Once the update is complete, tap "OK" to reboot the console
{% endcapture %}
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{% capture compat %}
GBA Virtual Console and/or Safe Mode functionality is broken
Your console is running Luma3DS 6.6 or older, likely via arm9loaderhax. You should follow [A9LH to B9S](a9lh-to-b9s) to update your console to a modern custom firmware environment.
{% endcapture %}
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{% capture compat %}
Extended memory mode games (Pokemon Sun/Moon, Smash, etc.) don't work
旧版 3DS / 2DS 在做完 CTRTransfer 或区域变更之后可能会出现这个问题。 You will need to system format your console to fix this issue.
{% endcapture %}
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{% capture compat %}
Exception screen when booting/loading an application
Look for your exception screen in [this page](https://wiki.hacks.guide/wiki/3DS:Error_screens/Luma3DS_exception_screen).
If you weren't able to find your error or the instructions didn't work, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for further assistance.
{% endcapture %}
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{% capture compat %}
Opening the HOME Menu settings crashes the console or loads the Homebrew Launcher
Your console likely still has menuhax67 installed. To uninstall menuhax67, download the latest release of [menuhax67](https://github.com/zoogie/menuhax67/releases/latest) (the menuhax `.zip`), then follow the ["Uninstall menuhax67" section](https://wiki.hacks.guide/wiki/3DS:Alternate_Exploits/menuhax67#Uninstall_menuhax67) here.
{% endcapture %}
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---
## 其他问题
{% capture compat %}
Clear HOME Menu extdata
1. Power off your console
1. 将你的 SD 卡插入到电脑
1. 打开你 SD 卡的 `/Nintendo 3DS///extdata/00000000/` 文件夹
1. 删除对应你的 3DS 区域的文件夹：
+ **欧版**: `00000098`
+ **日版**: `000000082`
+ **美版**: `000008f`
+ **中国版（神游版）**: `000000A1`
+ **韩版**: `000000A9`
+ **台湾版**: `000000B1`
1. Reinsert your SD card into your console
{% endcapture %}
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{% capture compat %}
Clear HOME Menu theme data
1. Power off your console
1. 将你的 SD 卡插入到电脑
1. 打开你 SD 卡的 `/Nintendo 3DS///extdata/00000000/` 文件夹
1. 删除对应你的 3DS 区域的文件夹：
+ **欧版**：`000002ce`
+ **日版**：`000002cc`
+ **美版**：`000002cd`
1. Reinsert your SD card into your console
{% endcapture %}
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{% capture compat %}
Manually entering Homebrew Launcher
If you are missing the Homebrew Launcher application from your HOME Menu, you can follow these instructions to manually enter the Homebrew Launcher. (You will need [boot.3dsx and boot.firm](https://github.com/LumaTeam/Luma3DS/releases/latest) on the root of your SD card.)
{% include_relative include/launch-hbl-dlp.txt %}
{% endcapture %}
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{% capture compat %}
Turning off Parental Controls
You can disable the Parental Controls feature by going to System Settings -> Parental Controls and inserting the PIN, then pressing "Clear Settings", then "Delete" to remove it.
However, if you do not know the PIN and therefore cannot access the console's settings, you will need to disable it. In order to do this, you need to obtain your console's master key (mkey):
1. Go to [this website](https://mkey.eiphax.tech/)
1. Fill the following boxes with the information:
+ Device Type: Select "3DS" (the same applies if you are using a 2DS, New 3DS (XL/LL) or New 2DS (XL/LL))
+ System Date: The day and month your console's clock is set to
+ Inquiry Number: Can be obtained by pressing "Forgot PIN" then "I Forgot" in the Parental Controls screen
1. After you have obtained your mkey, press OK on the screen you have obtained your Inquiry Number, then input the master key
1. Press "Clear Settings", then "Delete" to remove all Parental Controls data
{% endcapture %}
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