---
title: "Troubleshooting"
---

{% include toc title="Table of Contents" %}

If you are unable to boot your device, please look for the section relevant to you and follow the instructions.

If you still cannot solve your issue and need to reach out for help, please paste the contents of all relevant .log files from the root of your SD card into a [Gist](https://gist.github.com/), then come for help prepared with a detailed description of your problem and what you've tried.

To use the [magnet](https://en.wikipedia.org/wiki/Magnet_URI_scheme) links on this page, you will need a torrent client like [Deluge](http://dev.deluge-torrent.org/wiki/Download).

## DSi / DS functionality is broken after completing the guide

### What you need

* TWL_FIRM `.cia` for din konsoll
    + <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`New_3DS TWL_FIRM - v9936.cia`](magnet:?xt=urn:btih:eab8558c97b18b1f329a2bfcc3c899b84c082a27&dn=New%5F3DS%20TWL%5FFIRM%20-%20v9936.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
    + <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`Old_3DS TWL_FIRM - v8817.cia`](magnet:?xt=urn:btih:17511eadb6e6f3ff22d04f90644e37bd2d96ca43&dn=Old%5F3DS%20TWL%5FFIRM%20-%20v8817.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`TWL Version Data - v0.cia`](magnet:?xt=urn:btih:4a106681407fede5de95cc8bda635432481f6b5d&dn=TWL%20Version%20Data%20-%20v0.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
+ <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`DS Internet - v2048.cia`](magnet:?xt=urn:btih:2b9df8496922f2546dfb0b01220068ce53c19d3d&dn=DS%20Internet%20-%20v2048.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
+ <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`DS Download Play - v1024.cia`](magnet:?xt=urn:btih:b581d3c5d98f5e621fddfc1ce5704bb45bf05a8c&dn=DS%20Download%20Play%20-%20v1024.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
+ <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`Nintendo DS Cart Whitelist - v11264.cia`](magnet:?xt=urn:btih:7b90d506ad032a581a00035616eaa17a68c48eff&dn=Nintendo%20DS%20Cart%20Whitelist%20-%20v11264.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)

### Instructions

#### Section I - Prep Work

1. Opprett en mappe kalt `cias` på roten av SD-kortet hvis den ikke allerede er der
1. Kopier `TWL Version Data - v0.cia` til `/cias/` mappen på SD-kortet
1. Kopier `DS Download Play - v1024.cia` til `/cias/` mappen på SD-kortet
1. Kopier `DS Internet - v2048.cia` til `/cias/` mappen på SD-kortet
1. Kopier `Nintendo DS Cart Whitelist - v11264.cia` til `/cias/` mappen på SD-kortet
1. Kopier enten `New_3DS TWL_FIRM - v9936.cia`  eller `Old_3DS TWL_FIRM - v8817.cia`til `/cias/` mappen på SD-kortet

#### Section II - Installing titles

1. Launch FBI
1. Navigér til `SD` -> `cias`
1. Velg "\<current directory>"
1. Velg "Install and delete all CIAs"
1. Press (Home) to exit FBI

## Removing an NNID without formatting your device

### What you need

* [`remove_nnid.gm9`]({{ "/gm9_scripts/remove_nnid.gm9" | absolute_url }}){:download}

### Instructions

Note that if you have any payload files other than `GodMode9.firm` in the `/luma/payloads/` folder on your SD card, holding (Start) on boot will display a "chainloader menu" where you will have to use the D-Pad and the (A) button to select "GodMode9" for these instructions. 
{: .notice--info}

1. Launch GodMode9 by holding (Start) during boot
1. Hold (R) og trykk (B) for å løse ut SD-kortet
1. Sett inn SD-kortet i datamaskinen din
1. Copy `remove_nnid.gm9` to the `/gm9/scripts/` folder on your SD card
1. Sett inn SD-kortet i konsollen igjen
1. Press (Home) to bring up the action menu
1. Select "Scripts..."
1. Select "remove_nnid"
1. When prompted, press (A) to proceed
1. Trykk (A) for å låse opp SysNAND (lvl1) skriving, deretter trykk in den gitte tastekombinasjonen
1. Trykk (A) for å fortsette
1. Press (A) to relock write permissions
1. Trykk (Start) å restarte enheten

## Cannot inject H&S on Gateway downgraded device

This is caused by Gateway implementing a very shoddy downgrade method which leaves two versions of each app on the system. One of them is unused, but it confuses the H&S inject system, causing it to inject into the wrong one.

Note that if you have any payload files other than `GodMode9.firm` in the `/luma/payloads/` folder on your SD card, holding (Start) on boot will display a "chainloader menu" where you will have to use the D-Pad and the (A) button to select "GodMode9" for these instructions. 
{: .notice--info}

1. Launch GodMode9 by holding (Start) during boot
1. Navigér til `[1:] SYSNAND CTRNAND` -> `title` -> `00040010`
1. Navigér til mappen for din enhet og region:
  + **Old 3DS or Old 2DS EUR**: `00022300` -> `content`
  + **Old 3DS or Old 2DS JPN**: `00020300` -> `content`
  + **Old 3DS or Old 2DS USA**: `00021300` -> `content`
  + **New 3DS or New 2DS EUR**: `20022300` -> `content`
  + **New 3DS or New 2DS JPN**: `20020300` -> `content`
  + **New 3DS or New 2DS USA**: `20021300` -> `content`
1. Legg merke til at det er to sett med apper og tmdfiler, ett sett med filendinger med store bokstaver (`.TMD` og `.APP`), og ett sett med små bokstaver (`.tmd` and `.app`)
1. Mens du holder (R), trykk (Y) for å lage en ny mappe
1. Press (A) to confirm the name `newdir` (it does not matter what the folder is called)
1. Trykk (A) for å låse opp SysNAND (lvl1) skriving, deretter trykk in den gitte tastekombinasjonen
1. Press (B) to decline relocking write permissions if prompted
1. Trykk (L) utløseren på hver av filene med store bokstaver i filendelsen (`.TMD` og `.APP`) for å markere dem
1. Trykk (Y) for å kopiere filene
1. Navigér til `newdir`
1. Trykk (Y) for å lime inn filene
1. Velg "Move path(s)"
1. Filene med store bokstaver i filendingene vil nå ha blitt flyttet til `newdir` mappen
1. Trykk (Start) å restarte enheten
1. Retry the H&S injection
1. If this still doesn't work, move the uppercase extension files back to the `content` folder, then move the lowercase extension files to the `newdir` folder, then retry the H&S injection

## A browser based exploit is not working

Browser based exploits (such as browserhax or 2xrsa) are often unstable and crash frequently, but they can sometimes be fixed by doing the following steps.

1. Launch the browser, then launch the browser settings
1. Bla til bunnen og intialiser savedata (Dette kan også være kalt slett alle lagrede Data)
1. Prøv exploiten på nytt

## Black screen on SysNAND boot

### What you need

* [`remove_extdata.gm9`]({{ "/gm9_scripts/remove_extdata.gm9" | absolute_url }}){:download}

### Instructions

Note that if you have any payload files other than `GodMode9.firm` in the `/luma/payloads/` folder on your SD card, holding (Start) on boot will display a "chainloader menu" where you will have to use the D-Pad and the (A) button to select "GodMode9" for these instructions. 
{: .notice--info}

1. Try booting with your SD card out, and then reinserting it after booting
    1. Slå av enheten
    1. Remove your SD card from your device
    1. Power on your device
    1. When the home menu appears, reinsert your SD card into your device
    1. If this worked, you should clear Home Menu's extdata by following these instructions:
        1. Slå av enheten
        1. Launch GodMode9 by holding (Start) during boot
        1. Press (Home) to bring up the action menu
        1. Select "Scripts..."
        1. Select "remove_extdata"
        1. When prompted, press (A) to proceed
        1. Trykk (A) for å låse opp SysNAND (lvl1) skriving, deretter trykk in den gitte tastekombinasjonen
        1. Trykk (A) for å fortsette
        1. Press (A) to relock write permissions
        1. Trykk (Start) å restarte enheten
1. Prøv å starte uten spillkasett (inkludert flashkort)
1. If you have a hardmod and a NAND backup, flash the backup back to SysNAND
1. Try booting into recovery mode and updating your system
    1. Slå av enheten
    1. Hold (L) + (R) + (A) + (Up)
    1. Power on your device
    1. If you enter safe mode, update your device
1. Your device may be bricked. For support, ask for help at [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp)

## Black screen on SysNAND boot after Installing boot9strap

### What you need

* [`remove_extdata.gm9`]({{ "/gm9_scripts/remove_extdata.gm9" | absolute_url }}){:download}

### Instructions

1. Ensure you have a working payload
    1. Check for the existence of `boot.firm` in the root of your SD card.
1. Prøv å tilbakestille Luma's konfigurasjon og fikse alternativer
    1. Slett `/luma/config.bin` fra SD-kortet
    1. Angi alternativer når den starter
1. Test booting GodMode9
    1. På Luma3DS, hold (Start) ved oppstart
1. Prøv å slett hjemmemenyens extdata
    1. Slå av enheten
    1. Launch GodMode9 by holding (Start) during boot
    1. Press (Home) to bring up the action menu
    1. Select "Scripts..."
    1. Select "remove_extdata"
    1. When prompted, press (A) to proceed
    1. Trykk (A) for å låse opp SysNAND (lvl1) skriving, deretter trykk in den gitte tastekombinasjonen
    1. Trykk (A) for å fortsette
    1. Press (A) to relock write permissions
    1. Trykk (Start) å restarte enheten
1. Prøv å starte uten spillkasett (inkludert flashkort)
1. If you previously downgraded with Gateway, ensure that you are using the latest Luma3DS version (v6.2.3 or higher)
1. Hvis NANDen din er på en versjon mellom 3.0.0 og 4.5.0 gjør følgende:
    + Ensure that you are using the latest Luma3DS version (v6.6 or higher)
    + Download [this file](http://nus.cdn.c.shop.nintendowifi.net/ccs/download/0004013800000002/00000056) and rename it to `native.firm`
    + Last ned [denne filen](http://nus.cdn.c.shop.nintendowifi.net/ccs/download/0004013800000002/cetk)
    + Copy `native.firm` and `cetk` to the `/luma/` folder on your SD card
    + If you have Luma3DS version 7.1 or lower, rename `native.firm` to `firmware.bin`
    + Delete both of these files after updating your device
1. Try following [CTRTransfer](ctrtransfer)
1. Ask for help at [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp).

## Blue screen on boot (bootrom error)

1. Din enhet er bricket
1. You will need to get a [hardmod](https://gbatemp.net/threads/414498/) or repair / replace your device