4b4c886346
* troubleshooting: complete overhaul * Add "Failed to launch SB9SI" warning; fix typo * Add new troubleshooting; reword red+white screen - Change red/white to red/purple/pink and white - Clarify the difference between the two stock An error has occurred messages - Add troubleshooting for being stuck on "doing agbhax" and "preparearm9fortwl" - make join NH message more consistent * Remove browser TS, add pichaxx/BB3/Fred TS, change headings Much of these troubleshooting instructions are taken from https://3ds.eiphax.tech/issues and adapted for this page. * Pichaxx troubleshooting update Both an exception occurred and errdisp can appear on modded consoles Split black screen with text and game starts normally because black screen with text can appear even if just otherapp.bin is missing * add funny frii bricc splash warning Co-authored-by: eip <36315290+eip618@users.noreply.github.com>, lily, hansol
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---
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title: "Troubleshooting"
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---
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{% include toc title="Table of Contents"%}
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This page offers troubleshooting advice for commonly encountered issues. If you are unable to solve your issue with the advice on this page, please join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and describe your issue, including what you have already tried.
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# Page-related issues on this guide
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---
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# Issues with SafeB9SInstaller
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## SigHaxed FIRM was not installed! Check lower screen for more info.
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### SigHaxed FIRM - File not found
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You are missing `boot9strap.firm` and `boot9strap.firm.sha` from the `boot9strap` folder, or the `boot9strap` folder is misnamed. Download the latest release of [boot9strap](https://github.com/SciresM/boot9strap/releases/latest), and place `boot9strap.firm` and `boot9strap.firm.sha` in the `boot9strap` folder. Make sure to download the correct file (`boot9strap-1.3.zip`, not devkit, not ntr).
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### SigHaxed FIRM - invalid FIRM
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There is an issue with your `boot9strap.firm` and `boot9strap.firm.sha` files. Re-download the latest release of [boot9strap](https://github.com/SciresM/boot9strap/releases/latest), and place `boot9strap.firm` and `boot9strap.firm.sha` in the `boot9strap` folder. Make sure to download the correct file (`boot9strap-1.3.zip`, not devkit, not ntr).
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### Secret Sector - File not found
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You are missing `secret_sector.firm` from the `boot9strap` folder, or the `boot9strap` folder is misnamed. Download [secret_sector.bin](magnet:?xt=urn:btih:15a3c97acf17d67af98ae8657cc66820cc58f655&dn=secret_sector.bin&tr=udp%3A%2F%2F9.rarbg.to%3A2710%2Fannounce&tr=udp%3A%2F%2Fbt.xxx-tracker.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fexodus.desync.com%3A6969%2Fannounce&tr=udp%3A%2F%2Fmgtracker.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fopen.demonii.si%3A1337%2Fannounce&tr=udp%3A%2F%2Fpublic.popcorn-tracker.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fthetracker.org%3A80%2Fannounce&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.cypherpunks.ru%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.ds.is%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.internetwarriors.net%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.mg64.net%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.open-internet.nl%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.port443.xyz%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.qt.is%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.torrent.eu.org%3A451%2Fannounce&tr=udp%3A%2F%2Ftracker.vanitycore.co%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker-2.msm8916.com%3A6969%2Fannounce) using a torrent client, and place it in the `boot9strap` folder.
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### Something else
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Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance, and describe the message that you see.
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---
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# Seedminer
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## Bruteforce Movable skips to step 4
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The website has already mined your `movable.sed` using your friend code and ID0 combination. You can use the `movable.sed` that it provides you.
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## Important! You have been locked out of the automated part1 dumper system...
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Your friend code was blocked from using the friend code bot because your 3DS did not successfully friend the bot. Ensure your 3DS is properly connected to the Internet, then join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and ask to be unlocked.
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## We were unable to successfully complete your bruteforce request. :`(
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The website has determined that your `movable.sed` cannot be brute-forced. Ensure that you gave the correct ID0 to the website. If your ID0 is correct, then you will be unable to use Seedminer and you will either have to use an "All Versions" method ([ntrboot](ntrboot) or [Hardmod](installing-boot9strap-(hardmod)) or wait for a exploit that does not require Seedminer.
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---
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# Installing boot9strap (PicHaxx)
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## "An exception occurred" or Errdisp when running Picross
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Your device already has custom firmware. You should [check for CFW](checking-for-cfw).
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## "An error has occurred, forcing the software to close..." (white message box)
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There is an issue with your `otherapp.bin` file. Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card. Do not add the `.bin` extension if you do not already see it.
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## "An error has occurred. Hold down the POWER button to turn off the power..." (black screen with text)
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Your `00000001.sav` and/or `otherapp.bin` files may be misplaced. Ensure that `00000001.sav` is in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data` and that `otherapp.bin` is on the root of your SD card.
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If your files are in the correct locations, re-create the save using the [PicHaxx Save Tool](https://3ds.nhnarwhal.com/3dstools/pichaxx.php), then place it in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data`. Ensure that the file is named exactly `00000001.sav` and that you used your console's `movable.sed` to create it. Re-download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card. Do not add the `.bin` extension if you do not already see it.
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## Game starts normally
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Your modified `00000001.sav` file may be misplaced, or you may have used the wrong `movable.sed` when creating it. Re-create the save using the [PicHaxx Save Tool](https://3ds.nhnarwhal.com/3dstools/pichaxx.php), then place it in `Nintendo 3DS` -> `<ID0>` -> `<ID1>` -> `title` -> `00040000` -> `0017c100` -> `data`.
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## Failed to open SafeB9SInstaller.bin
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The file `SafeB9SInstaller.bin` is missing or misplaced. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/tag/v0.0.7) and place it on the root of your SD card. Do not add the `.bin`extension if you do not already see it.
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## Frozen on "Doing agbhax..."
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There may be an issue with your `otherapp.bin` file. Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card. Do not add the `.bin` extension if you do not already see it.
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## "PrepareArm9ForTwl returned error c8804631!"
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You will need to follow an alternate method, like [BannerBomb3](bannerbomb3).
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---
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# Installing boot9strap (Soundhax)
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## Red/purple/pink and white screen after running Soundhax
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If your device is on system version 9.4.0, 9.5.0, or 9.6.0, you may be encountering a bug with universal-otherapp. Follow [Homebrew Launcher (Soundhax)](homebrew-launcher-(soundhax)) instead.
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If your device is not on those firmwares, it likely indicates that you already have custom firmware. You should [check for CFW](checking-for-cfw).
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## "An error has occurred, forcing the software to close..." (white message box)
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There is an issue with your `otherapp.bin` file (it is missing, misplaced, or corrupted). Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card.
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## "Could not play"
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You have the wrong Soundhax file for your device and region, or your device is incompatible with Soundhax. In the latter case, you should update your device to the latest version and follow [Seedminer](seedminer).
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## Failed to open SafeB9SInstaller.bin
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The file `SafeB9SInstaller.bin` is missing or misplaced. Download the latest release of [SafeB9SInstaller](https://github.com/d0k3/SafeB9SInstaller/releases/tag/v0.0.7) and place it on the root of your SD card. Do not add the `.bin`extensoin if you do not already see it.
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## Frozen on "Doing agbhax..."
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There may be an issue with your `otherapp.bin` file. Re-download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest), rename it to `arm11code.bin`, and place it on the root of your SD card.
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If you have a Taiwanese or Mainland Chinese unit (with a T or C in the version string, ie. 11.14.0-##T), join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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## "PrepareArm9ForTwl returned error c8804631!"
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You will need to follow an alternate method. Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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# BannerBomb3
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## DSiWare Management menu does not crash
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`F00D43D5.bin` is missing from `Nintendo 3DS` -> `<ID0>` `<ID1>` -> `Nintendo DSiWare`. Make sure that `Nintendo DSiWare` is correctly spelled and spaced. Uppercase/lowercase does not matter.
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## DSiWare Management shows a question mark
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There may be an issue with your `F00D43D5.bin` file (it may be corrupted or intended for the wrong 3DS). Re-create your `F00D43D5.bin`file with the [BannerBomb3 tool](https://3ds.nhnarwhal.com/3dstools/bannerbomb3.php), ensuring that you use the `movable.sed` file for your console.
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## DSiWare Management menu crashes without purple screen
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Ensure that `F00D43D5.bin` is the only file in `Nintendo 3DS` -> `<ID0>` `<ID1>` -> `Nintendo DSiWare`. If it is, then re-create it with the [BannerBomb3 tool](https://3ds.nhnarwhal.com/3dstools/bannerbomb3.php). If this fails, then custom firmware may have been uninstalled on this device in a way that makes this method impossible to perform. If this is the case, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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---
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# Installing boot9strap (Fredtool)
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## Error on Fredtool Injector page
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Ensure that your `movable.sed` and DSiWare backup come from the same console. A mismatch will result in an error.
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## "Haxxxxxxxxx!" does not appear
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There is an issue with your `42383821.bin` file (it is incorrect, missing, misplaced, or corrupted). Re-create your files with the [Fredtool](https://3ds.nhnarwhal.com/3dstools/fredtool.php) website and ensure that you place the `42383821.bin` file from `output.zip` -> `hax` in `Nintendo 3DS` -> `<ID0>` `<ID1>` -> `Nintendo DSiWare`.
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## DS Connection Settings launches normally
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`Haxxxxxxxxx!` was not copied from your SD card to your system memory.
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## Black screen when launching DS Connection Settings
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Your DS Connection Settings application is broken, and you will need Homebrew Launcher access to fix this issue. Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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## SD card is grayed out
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Flipnote may take a long time to index your card if you have a large SD card. Let it sit for a few minutes.
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## Lenny face does not appear
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You did not copy the `private` folder from the Frogminer_save `.zip` to the root of your SD card.
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## Flipnote is frozen
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You may have accidentally touched the touch screen while in the modified Flipnote. Re-enter DS Connection Settings and try again, ensuring that you don't accidentally use the touchscreen.\
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## Green screen after pasting
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The file `boot.nds` is missing or misplaced. Download the latest release of [b9stool](https://github.com/zoogie/b9sTool/releases/latest) and place `boot.nds` on the root of your SD card, replacing the existing one.
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## White screen after pasting
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There is an issue with your `boot.nds` file. Re-download the latest release of [b9stool](https://github.com/zoogie/b9sTool/releases/latest) and place `boot.nds` on the root of your SD card, replacing the existing one.
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## Unable to open Luma configuration menu after running b9stool
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It is possible that boot9strap was not successfully installed. Follow section B of [this page](https://github.com/zoogie/b9sTool/blob/master/TROUBLESHOOTING.md).
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# Finalizing Setup
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## Unable to update device
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The steps below can be attempted in any order, but are listed from easiest to hardest to perform.
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1. Set your DNS settings to "Auto"
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1. Move closer to your WiFi router
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1. Update from Safe Mode by turning off the console, holding (Left Shoulder) + (Right Shoulder) + (D-Pad Up) + (A) on boot, and following the on-screen prompts
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1. Delete your WiFi connection, then reconnect to your WiFi again
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1. Reboot your WiFi router
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1. Connect to a different WiFi connection, like a mobile hotspot
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1. Nintendo servers may be down; Try again later
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1. If you still get an error, [follow CTRTransfer](ctrtransfer), then try again
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1. For further support (in English), join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp)
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## Unable to enter Rosalina due to broken button(s)
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Download this [alternate config.bin](https://cdn.discordapp.com/attachments/196635695958196224/733384123003175074/config.bin) and place it in `/luma/`. This will change the Rosalina key combination to (Y) + (B).
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## "An exception occurred" after trying to launch Homebrew Launcher via Download Play
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There is an issue with your `boot.3dsx` file (it is missing, misplaced, or corrupted). Download the latest release of [the Homebrew Launcher](https://github.com/fincs/new-hbmenu/releases/latest) and place `boot.3dsx` on the root of your SD card, replacing any existing file. Make sure you are extracting the ZIP file with any tool other than WinRAR, as it is known to cause issues with 3DS-related files.
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## "Scripts directory not found" in GodMode9
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You did not copy the `gm9` folder from the GodMode9 `.zip` to the root of your SD card. Download the latest release of [GodMode9](https://github.com/d0k3/GodMode9/releases/latest) and place the `gm9` folder on the root of your SD card, merging it with the existing one.
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## `essentials.exefs` missing from `/gm9/out/`
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Your device had custom firmware in the past, so you were not automatically prompted to make a backup. Make a backup manually:
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1. Reinsert your SD card into your device
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1. Press and hold (Start), and while holding (Start), power on your device. This will launch GodMode9
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1. Navigate to `[S:] SYSNAND VIRTUAL`
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1. Select `essentials.exefs`, then `Copy to 0:/gm9/out/`
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1. You should now have `essentials.exefs` in `/gm9/out/`
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---
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# Boot-related issues on modded devices
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The steps detailed here generally assume that your device has a modern custom firmware setup (boot9strap + Luma3DS 8.0 or greater). If your console is running an older homebrew setup (for example, something based on arm9loaderhax or menuhax), you should update your setup before trying these instructions.
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{: .notice--info}
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## My device gets stuck on a black screen, with a static blue light
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The steps below can be attempted in any order, but are listed from least to most time-consuming.
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1. Power off your device, eject the game cartridge if inserted, power on your device, then wait up to ten minutes. If your device boots within ten minutes, the issue has been fixed and is unlikely to reoccur
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1. Rename the `Nintendo 3DS` folder on your SD card to `Nintendo 3DS_BACKUP`, then attempt to boot. If your device successfully boots, there is some issue within your `Nintendo 3DS` folder. Try clearing home menu extdata:
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+ Navigate to `/Nintendo 3DS/<ID0>/<ID1>/extdata/00000000/`
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+ Delete the extdata file corresponding to your region:
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+ **EUR Region**: `00000098`
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+ **JPN Region**: `00000082`
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+ **USA Region**: `0000008f`
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+ **CHN Region**: `000000A1`
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+ **KOR Region**: `000000A9`
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+ **TWN Region**: `000000B1`
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1. Ensure that your device does not have ARM11 exception handlers disabled:
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+ Power off your device
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+ Hold (Select)
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+ Power on your device, while still holding (Select)
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+ If the "Disable ARM11 exception handlers" box is checked, uncheck it
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+ If your device now boots to the "An exception occured" screen, follow [My device boots to an error screen](troubleshooting#my-device-boots-to-an-error-screen)
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1. Try booting into recovery mode and updating your system:
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+ Power off your device
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+ Hold (Left Shoulder) + (Right Shoulder) + (D-Pad Up) + (A)
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+ Power on your device
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+ If you were successful, the device will boot to an "update your system" screen
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1. Follow the [CTRTransfer](ctrtransfer) guide
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1. For further support, ask for help at [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp)
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---
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## My device boots to an error screen
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### "An error has occurred: Failed to apply 1 FIRM patch(es)" or "An exception has occurred -- Current process: pm"
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Your Luma3DS version is outdated. Download the latest release of [Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest) and place `boot.firm` on the root of your SD card, replacing any existing file. Make sure you are extracting the ZIP file with any tool other than WinRAR, as it is known to cause issues with 3DS-related files.
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### "An error has occurred. Hold down the POWER button to turn off the power..."
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ARM11 exception handlers are disabled, or custom firmware is not installed. Try enabling ARM11 exception handlers:
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+ Power off your device
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+ Hold (Select)
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+ Power on your device, while still holding (Select)
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+ If the "Disable ARM11 exception handlers" box is checked, uncheck it
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### Some other error
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Please take a photo of the error and join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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---
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## My device gets stuck on a black light, and the blue light turns off
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There is an issue with your `boot.firm` file (it is missing, misplaced, or corrupted). Download the [latest release of Luma3DS](https://github.com/LumaTeam/Luma3DS/releases/latest) and place `boot.firm` on the root of your SD card, replacing any existing file. Make sure you are extracting the ZIP file with any tool other than WinRAR, as it is known to cause issues with 3DS-related files.
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If you hear a "popping sound", potentially accompanied with the backlight turning on for a split second, there is a hardware issue with your device (such as a disconnected backlight cable). You may be able to get your device to boot by holding it at certain angles.
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## My device gets stuck on a blue "Bootrom Error" screen
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Your device is likely hard-bricked. You will need to buy an ntrboot flashcart to reinstall boot9strap in order to attempt to fix your device. This may also indicate a hardware issue which cannot be fixed. In any case, join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
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+ There is a possibility that someone has set a boot-time splash screen that just looks like a brick. Please try leaving your device turned on, waiting on the blue screen, for five minutes.
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---
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# Functionality-related issues on modded devices
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## DSi / DS functionality is broken, or has been replaced with Flipnote Studio
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1. Download the latest release of [TWLFix-CFW](https://github.com/MechanicalDragon0687/TWLFix-CFW/releases/latest) (the `.3dsx` file)
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1. Power off your device
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1. Create a folder named `3ds` on the root of your SD card if it does not already exist
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1. Copy `TWLFix-CFW.3dsx` to the `/3ds/` folder on your SD card
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1. Reinsert your SD card into your device
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1. Open the Homebrew Launcher
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1. Launch TWLFix-CFW from the list of homebrew
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1. Press (A) to uninstall the broken TWL titles
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1. Press (Start) to reboot the device
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1. Perform a System Update by going to System Settings, then "Other Settings", then going all the way to the right and using "System Update"
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+ The update will see that the essential TWL titles have been uninstalled, and will redownload and reinstall them
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1. Once the update is complete, tap "OK" to reboot the device
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## GBA Virtual Console and/or Safe Mode functionality is broken
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Your device is running Luma/AuReiNand 6.6 or older, likely via arm9loaderhax. You should follow [A9LH to B9S](a9lh-to-b9s) to update your device to a modern custom firmware environment.
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## Extended memory mode games are broken
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This can occur after a CTRTransfer or region change on Old 3DS / 2DS. You will need to system format your device to fix this issue.
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