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---
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title: "Troubleshooting"
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---
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If you are unable to boot your device, please look for the section relevant to you, and follow the instructions. Quando uma solução funcionar para ti, podes continuar com o resto do guia
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(Esta secção é bastante grande, tenta usar Ctrl+F para procurar o teu problema.)
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{: .notice--primary}
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**If you still cannot solve your issue and need to reach out for help, please paste the contents of all relevant .log files from the root of your SD card into a [Gist](https://gist.github.com/), then come for help prepared with a detailed description of your problem and what you've tried.**
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{: .notice--info}
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To use the [magnet](https://en.wikipedia.org/wiki/Magnet_URI_scheme) links on this page, you will need a torrent client like [Deluge](http://dev.deluge-torrent.org/wiki/Download)
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{: .notice--success}
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## <a name="twl_broken" />DSi / DS functionality is broken after completing the guide
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#### What you need
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* O TWL_FIRM `.cia` para a tua consola
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+ <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`New_3DS TWL_FIRM - v9936.cia`](magnet:?xt=urn:btih:eab8558c97b18b1f329a2bfcc3c899b84c082a27&dn=New%5F3DS%20TWL%5FFIRM%20-%20v9936.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
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+ <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`Old_3DS TWL_FIRM - v8817.cia`](magnet:?xt=urn:btih:17511eadb6e6f3ff22d04f90644e37bd2d96ca43&dn=Old%5F3DS%20TWL%5FFIRM%20-%20v8817.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
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* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`TWL Version Data - v0.cia`](magnet:?xt=urn:btih:4a106681407fede5de95cc8bda635432481f6b5d&dn=TWL%20Version%20Data%20-%20v0.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
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* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`DS Internet - v2048.cia`](magnet:?xt=urn:btih:2b9df8496922f2546dfb0b01220068ce53c19d3d&dn=DS%20Internet%20-%20v2048.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
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* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`DS Download Play - v1024.cia`](magnet:?xt=urn:btih:b581d3c5d98f5e621fddfc1ce5704bb45bf05a8c&dn=DS%20Download%20Play%20-%20v1024.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
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* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`Nintendo DS Cart Whitelist - v11264.cia`](magnet:?xt=urn:btih:7b90d506ad032a581a00035616eaa17a68c48eff&dn=Nintendo%20DS%20Cart%20Whitelist%20-%20v11264.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
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#### Instruções
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##### Section I - Prep Work
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1. Create a folder named `cias` on the root of your SD card if it does not already exist
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1. Copia `TWL Version Data - v0.cia` para a pasta`/cias/` no teu cartão SD
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1. Copia `DS Download Play - v1024.cia` para a pasta`/cias/` no teu cartão SD
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1. Copia `DS Internet - v2048.cia` para a pasta`/cias/` no teu cartão SD
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1. Copia `Nintendo DS Cart Whitelist - v11264.cia` para a pasta`/cias/` no teu cartão SD
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1. Copia ou o `New_3DS TWL_FIRM - v9936.cia` ou o `Old_3DS TWL_FIRM - v8817.cia` para a pasta`/cias/` no teu cartão SD
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##### Secção II - Instalar os títulos
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1. Launch FBI
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1. Navigate to `SD` -> `cias`
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1. Select "\<current directory>"
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1. Select "Install and delete all CIAs"
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1. Press (Home) to exit FBI
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## <a name="rm_nnid" />Removing an NNID without formatting your device
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#### O que precisas
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* The latest release of [GodMode9](https://github.com/d0k3/GodMode9/releases/latest)
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#### Instruções
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1. Copy `GodMode9.firm` from the GodMode9 `.zip` to the `/luma/payloads/` folder on your SD card
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1. Boot your device while holding (Start) to launch the Luma3DS chainloader menu
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1. Launch GodMode9 by pressing (A)
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1. Navigate to `[1:] SYSNAND CTRNAND` -> `data` -> (32 Character ID) -> `sysdata` -> `00010038`
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1. Hold down the (R) trigger, then press (X) on `00000000` to rename this file
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1. Press (Up) once to change the name to `10000000`
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1. Press (A) to save changes
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1. Press (A) to unlock SysNAND writing, then input the key combo given
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1. Navigate back to the Main Menu
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1. Press (Start) to reboot your device
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## <a name="gw_fbi" />Cannot inject H&S on Gateway downgraded device
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This is caused by Gateway implementing a very shoddy downgrade method, which leaves two versions of each app on the system. One of them is unused, but it confuses the H&S inject system, causing it to inject into the wrong one.
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Note that, on some versions of Luma3DS, the Luma3DS chainloader menu is only displayed if there is more than one payload detected. If there is only one payload detected, holding (Start) on boot will directly launch GodMode9.
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{: .notice--info}
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1. Boot your device while holding (Start) to launch the Luma3DS chainloader menu
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1. Launch GodMode9 by pressing (A)
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1. Navigate to `[1:] SYSNAND CTRNAND` -> `title` -> `00040010`
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1. Navigate to the folder for your device and region:
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+ **Old 3DS or Old 2DS EUR**: `00022300` -> `content`
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+ **Old 3DS or Old 2DS JPN**: `00020300` -> `content`
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+ **Old 3DS or Old 2DS USA**: `00021300` -> `content`
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+ **New 3DS or New 2DS EUR**: `20022300` -> `content`
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+ **New 3DS or New 2DS JPN**: `20020300` -> `content`
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+ **New 3DS or New 2DS USA**: `20021300` -> `content`
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1. Notice that there are two sets of app and tmd files, one set with uppercase extensions (`.TMD` and `.APP`), and one set with lowercase extensions (`.tmd` and `.app`)
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1. While holding the (R) trigger, press (Y) to create a new directory
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1. Press (A) to confirm the name `newdir` (it does not matter what the folder is called)
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1. Press (A) to unlock SysNAND (lvl1) writing, then input the key combo given
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1. Press the (L) trigger on each of the uppercase extension files (`.TMD` and `.APP`) to mark them
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1. Press (Y) to copy the files
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1. Navigate to `newdir`
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1. Press (Y) to paste the files
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1. Select "Move path(s)"
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1. The uppercase extension files will have been moved to the `newdir` directory
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1. Press (Start) to reboot your device
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1. Return to [Finalizing Setup](finalizing-setup) and retry the FBI injection
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1. If this still doesn't work, move the uppercase extension files back to the `content` folder, then move the lowercase extension files to the `newdir` folder, then return to [Finalizing Setup](finalizing-setup) and retry the FBI injection
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## <a name="ts_browser" />A browser based exploit is not working
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Browser based exploits (such as browserhax or 2xrsa) are often unstable and crash frequently, but they can sometimes be fixed by doing the following steps
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1. Launch the browser, then launch the browser settings
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1. Scroll to the bottom and Initialize Savedata (it also may be called Clear All Save Data)
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1. Try the exploit again
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## <a name="ts_sys_down" />Black screen on SysNAND boot
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1. Try booting with your SD card out, and then reinserting it after booting
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1. Power off your device
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1. Remove your SD card from your device
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1. Power on your device
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1. When the home menu appears, reinsert your SD card into your device
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1. If this worked, you should clear Home Menu's extdata by navigating to the following folder on your SD card: `/Nintendo 3DS/(32 Character ID)/(32 Character ID)/extdata/00000000/`
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+ Região EUR: Apaga `00000098`
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+ Região JPN: Apaga `00000082`
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+ Região USA: Apaga `0000008f`
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+ CHN Region: Delete `000000A1`
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+ Região KOR: Apaga `000000A9`
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+ TWN Region: Delete `000000B1`
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1. Try booting without any cartridges inserted (including flashcarts)
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1. If you have a hardmod and a NAND backup, flash the backup back to SysNAND
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1. Try booting into recovery mode and updating your system
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1. Power off your device
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1. Hold (L) + (R) + (A) + (Up)
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1. Power on your device
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1. If you enter safe mode, update your device
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1. Your device may be bricked. For support, ask for help at [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp)
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## <a name="ts_dsiware" />After doing the DSiWare Transfer, my hacked DSiWare does not work
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1. Reboot **the source 3DS** while holding (Start) to launch the Luma3DS chainloader menu
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1. Launch GodMode9 by pressing (A)
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1. Navigate to `[0:] SDCARD` -> `gm9out`
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1. Press (A) on `nand.bin` to select it, then select "NAND image options…", then select "Restore SysNAND (safe)"
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1. Press (A) to unlock SysNAND overwriting, then input the key combo given
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+ This will not overwrite your boot9strap installation
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1. Input the key combo given to unlock SysNAND (lvl1) writing
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+ This process will take some time
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1. Once it has completed, press (A) to continue
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1. If you don't see the game at all on **the target 3DS**, link the NNID you bought the game with to **the target 3DS** and redownload it
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+ You may have to delete the game from "Data Management" in the "System Settings" first
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+ If **the target 3DS** is not the latest version, you may have to run ctr-httpwn to access the eShop
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1. On **the source 3DS**, do the the save (and `.app` if you are using the `.app` page) injection steps
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1. On **the source 3DS**, go to System Settings, "Data Management", "DSiWare", then copy your DSiWare game to your SD card
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1. Either put **the source 3DS**'s SD card in **the target 3DS**, or rename the `Nintendo 3DS` on **the target 3DS**'s SD card and copy the `Nintendo 3DS` folder from **the source 3DS**'s SD card to **the target 3DS**'s SD card
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1. On **the target 3DS**, go to System Settings, "Data Management", "DSiWare", then copy your DSiWare game to the system
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1. Return your SD cards to normal, then continue with the DSiWare Injection
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## <a name="ts_sys_b9s" />Black screen on SysNAND boot after Installing boot9strap
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1. Certifica-te que tens um payload a funcionar.
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1. Check for the existence of `boot.firm` in the root of your SD card.
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1. Tenta reiniciar a configuração do Luma e corrigir as opções
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1. Apaga o ficheiro `/luma/config.bin` do teu cartão SD
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1. Define as opções corretas quando ligares a consola
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1. Test booting GodMode9
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1. No Luma3DS, segura (Start) enquanto ligas a consola
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1. Tenta apagar a extdata do menu Home
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1. Clear Home Menu's extdata by navigating to the following folder on your SD card: `/Nintendo 3DS/(32 Character ID)/(32 Character ID)/extdata/00000000/`
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+ Região EUR: Apaga `00000098`
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+ Região JPN: Apaga `00000082`
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+ Região USA: Apaga `0000008f`
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+ CHN Region: Delete `000000A1`
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+ Região KOR: Apaga `000000A9`
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|
+ TWN Region: Delete `000000B1`
|
|
1. Try booting without any cartridges inserted (including flashcarts)
|
|
1. Se fizeste algum downgrade nessa consola com Gateway, certifica-te que estás a usar a última versão do Luma3DS (v6.2.3 ou maior, pelo menos)
|
|
1. Se a tua NAND estiver entre as versões 3.0.0 e 4.5.0, faz o seguinte:
|
|
+ Ensure that you are using the latest Luma3DS version (v6.6 or higher, at the least)
|
|
+ Download [this file](http://nus.cdn.c.shop.nintendowifi.net/ccs/download/0004013800000002/00000056) and rename it to `native.firm`
|
|
+ Download [this file](http://nus.cdn.c.shop.nintendowifi.net/ccs/download/0004013800000002/cetk)
|
|
+ Copy `native.firm` and `cetk` to the `/luma/` folder on your SD card
|
|
+ If you have Luma3DS version 7.1 or lower, rename `native.firm` to `firmware.bin`
|
|
+ Delete both of these files after updating your device
|
|
1. Try following [9.2.0 CTRTransfer](9.2.0-ctrtransfer)
|
|
1. Ask for help at [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp).
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|
|
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## <a name="ts_sys_blue" />Blue screen on boot (bootrom error)
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|
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1. Your device is bricked
|
|
1. You will need to get a [hardmod](https://gbatemp.net/threads/414498/) or repair / replace your device |