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---
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title: "Troubleshooting" #
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lang: ca
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permalink: /troubleshooting.html
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---
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If you are unable to boot your device, please look for the section relevant to you, and follow the instructions. Once a solution works for you, you can proceed on with the main guide
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(The section is fairly long, try using Ctrl+F to search for your issue.)
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{: .notice--primary}
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**If you still cannot solve your issue and need to reach out for help, please paste the contents of all relevant .log files from the root of your SD card into a [Gist](https://gist.github.com/), then come for help prepared with a detailed description of your problem and what you've tried.**
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{: .notice--info}
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To use the [magnet](https://en.wikipedia.org/wiki/Magnet_URI_scheme) links on this page, you will need a torrent client like [Deluge](http://dev.deluge-torrent.org/wiki/Download)
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{: .notice--info}
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## <a name="twl_broken" />DSi / DS functionality is broken after completing the guide
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#### Què necessiteu
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* The TWL_FIRM `.cia` for your device
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+ <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`New_3DS TWL_FIRM - v9936.cia`](magnet:?xt=urn:btih:eab8558c97b18b1f329a2bfcc3c899b84c082a27&dn=New%5F3DS%20TWL%5FFIRM%20-%20v9936.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
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+ <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`Old_3DS TWL_FIRM - v8817.cia`](magnet:?xt=urn:btih:17511eadb6e6f3ff22d04f90644e37bd2d96ca43&dn=Old%5F3DS%20TWL%5FFIRM%20-%20v8817.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
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* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`TWL Version Data - v0.cia`](magnet:?xt=urn:btih:4a106681407fede5de95cc8bda635432481f6b5d&dn=TWL%20Version%20Data%20-%20v0.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
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* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`DS Internet - v2048.cia`](magnet:?xt=urn:btih:2b9df8496922f2546dfb0b01220068ce53c19d3d&dn=DS%20Internet%20-%20v2048.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
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* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`DS Download Play - v1024.cia`](magnet:?xt=urn:btih:b581d3c5d98f5e621fddfc1ce5704bb45bf05a8c&dn=DS%20Download%20Play%20-%20v1024.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
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* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`Nintendo DS Cart Whitelist - v11264.cia`](magnet:?xt=urn:btih:7b90d506ad032a581a00035616eaa17a68c48eff&dn=Nintendo%20DS%20Cart%20Whitelist%20-%20v11264.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
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#### Instruccions
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##### Section I - Prep Work
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1. Create a folder named `cias` on the root of your SD card if it does not already exist
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1. Copy `TWL Version Data - v0.cia` to the `/cias/` folder on your SD card
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1. Copy `DS Download Play - v1024.cia` to the `/cias/` folder on your SD card
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1. Copy `DS Internet - v2048.cia` to the `/cias/` folder on your SD card
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1. Copy `Nintendo DS Cart Whitelist - v11264.cia` to the `/cias/` folder on your SD card
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1. Copy either `New_3DS TWL_FIRM - v9936.cia` or `Old_3DS TWL_FIRM - v8817.cia` to the `/cias/` folder on your SD card
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##### Section II - Installing titles
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1. Launch FBI
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1. Navigate to `SD` -> `cias`
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1. Select "\<current directory>"
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1. Select "Install and delete all CIAs"
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1. Press (Home) to exit FBI
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## <a name="rm_nnid" />Removing an NNID without formatting your device
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#### Què necessiteu
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* The latest release of [GodMode9](https://github.com/d0k3/GodMode9/releases/latest)
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#### Instruccions
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1. Copy `GodMode9.bin` from the GodMode9 `.zip` to the `/luma/payloads/` folder on your SD card
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1. Launch GodMode9 by pressing (A)
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1. Navigate to `[1:] SYSNAND CTRNAND` -> `data` -> (32 Character ID) -> `sysdata` -> `00010038`
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1. Hold down the (R) trigger, then press (X) on `00000000` to rename this file
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1. Press (Up) once to change the name to `10000000`
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1. Press (A) to save changes
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1. Press (A) to unlock SysNAND writing, then input the key combo given
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1. Navigate back to the Main Menu
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1. Press (Start) to reboot your device
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## <a name="gw_fbi" />Cannot inject H&S on Gateway downgraded device
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This is caused by Gateway implementing a very shoddy downgrade method, which leaves two versions of each app on the system. One of them is unused, but it confuses the H&S inject system, causing it to inject into the wrong one.
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1. Boot your device while holding (Start) to launch the Luma3DS chainloader menu
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1. Launch GodMode9 by pressing (A)
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1. Navigate to `[1:] SYSNAND CTRNAND` -> `title` -> `00040010`
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1. Navigate to the folder for your device and region:
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+ **Old 3DS EUR**: `00022300` -> `content`
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+ **Old 3DS JPN**: `00020300` -> `content`
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+ **Old 3DS USA**: `00021300` -> `content`
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+ **New 3DS EUR**: `20022300` -> `content`
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+ **New 3DS JPN**: `20020300` -> `content`
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+ **New 3DS USA**: `20021300` -> `content`
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1. Notice that there are two sets of app and tmd files, one set with uppercase extensions (`.TMD` and `.APP`), and one set with lowercase extensions (`.tmd` and `.app`)
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1. While holding the (R) trigger, press (Y) to create a new directory
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1. Press (A) to confirm the name `newdir` (it does not matter what the folder is called)
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1. Press (A) to unlock SysNAND (lvl1) writing, then input the key combo given
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1. Press the (L) trigger on each of the uppercase extension files (`.TMD` and `.APP`) to mark them
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1. Press (Y) to copy the files
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1. Navigate to `newdir`
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1. Press (Y) to paste the files
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1. Select "Move path(s)"
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1. The uppercase extension files will have been moved to the `newdir` directory
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1. Press (Start) to reboot your device
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1. Return to [Installing arm9loaderhax](installing-arm9loaderhax) and retry the FBI injection
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1. If this still doesn't work, move the uppercase extension files back to the `content` folder, then move the lowercase extension files to the `newdir` folder, then return to [Installing arm9loaderhax](installing-arm9loaderhax) and retry the FBI injection
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## <a name="ts_browser" />A browser based exploit is not working
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Browser based exploits (such as browserhax or 2xrsa) are often unstable and crash frequently, but they can sometimes be fixed by doing the following steps
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1. Launch the browser, then launch the browser settings
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1. Scroll to the bottom and Initialize Savedata (it also may be called Clear All Save Data)
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1. Try the exploit again
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## <a name="ts_safe_a9lh" />System boots directly SafeA9LHInstaller
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You copied the wrong `arm9loaderhax.bin` file to your SD card (you were only supposed to copy the `3ds` folder and `SafeA9LHInstaller.dat` file from the SafeA9LHInstaller zip)
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1. Use the correct `arm9loaderhax.bin`
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1. Copy `arm9loaderhax.bin` from the Luma3DS `.zip` to the root of your SD card
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1. Reboot holding (Select) and continue
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## <a name="ts_safe_a9lh_screen" />SafeA9LHInstaller shows a glitched screen
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This happens occasionally, but the reason is unknown. The buttons will still work, but the screen will be glitched looking
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1. Follow instructions as normal
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1. Press (Select) and arm9loaderhax will be installed
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1. Wait a few seconds
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1. Power off your device by pressing any button
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## <a name="ts_sys_down" />Black screen on SysNAND boot
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1. Try booting with your SD card out, and then reinserting it after booting
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1. Power off your device
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1. Remove your SD card from your device
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1. Power on your device
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1. When the home menu appears, reinsert your SD card into your device
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1. If this worked, you should clear Home Menu's extdata by navigating to the following folder on your SD card: `/Nintendo 3DS/(32 Character ID)/(32 Character ID)/extdata/00000000/`
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+ EUR Region: Delete `00000098`
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+ JPN Region: Delete `00000082`
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+ USA Region: Delete `0000008f`
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+ CHN Region: Delete `000000A1`
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+ KOR Region: Delete `000000A9`
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+ TWN Region: Delete `000000B1`
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1. Try booting without any cartridges inserted (including flashcarts)
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1. If you have a hardmod and a NAND backup, flash the backup back to SysNAND
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1. Try booting into recovery mode and updating your system
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*This probably will not work for an Old 3DS downgraded to 2.1.0*
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**This will BRICK a New 3DS downgraded to 2.1.0**
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1. Power off your device
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1. Hold (L)+(R)+(A)+(Up)
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1. Power on your device
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1. If you enter safe mode, update your device *only if you have an entrypoint for the latest FW version and it is possible to downgrade from it* and attempt the downgrade again.
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1. Your device may be bricked. For support, ask for help at [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp)
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## <a name="ts_sys_a9lh" />Black screen on SysNAND boot after installing arm9loaderhax
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1. Ensure you have a working payload.
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1. Check for the existence of `arm9loaderhax.bin` in the root of your SD card.
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1. Try resetting Luma's config and fix options
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1. Delete `/luma/config.bin` from your SD card
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1. Set your options when it boots
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1. Test booting GodMode9
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1. On Luma3DS, hold (Start) on boot
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1. Try deleting home menu's extdata
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1. Clear Home Menu's extdata by navigating to the following folder on your SD card: `/Nintendo 3DS/(32 Character ID)/(32 Character ID)/extdata/00000000/`
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+ EUR Region: Delete `00000098`
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+ JPN Region: Delete `00000082`
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+ USA Region: Delete `0000008f`
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+ CHN Region: Delete `000000A1`
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+ KOR Region: Delete `000000A9`
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+ TWN Region: Delete `000000B1`
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1. Try booting without any cartridges inserted (including flashcarts)
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1. If you previously downgraded with Gateway, ensure that you are using the latest Luma3DS version (v6.2.3 or higher, at the least)
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1. If your NAND is of a version between 3.0.0 and 4.5.0, do the following:
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+ Ensure that you are using the latest Luma3DS version (v6.6 or higher, at the least)
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+ Download [this file](http://nus.cdn.c.shop.nintendowifi.net/ccs/download/0004013800000002/00000056) and rename it to `firmware.bin`
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+ Download [this file](http://nus.cdn.c.shop.nintendowifi.net/ccs/download/0004013800000002/cetk)
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+ Copy `firmware.bin` and `cetk` to the `/luma/` folder on your SD card
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+ Delete both of these files after updating your device
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1. Try following [9.2.0 CTRTransfer](9.2.0-ctrtransfer)
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1. Ask for help at [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp).
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## <a name="ts_transfer" />Error during SafeCTRTransfer
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If an error occurs during the SafeCTRTransfer process, you will be prompted to launch an external payload for the purpose of repairing your device.
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#### Què necessiteu
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* The latest release of [GodMode9](https://github.com/d0k3/GodMode9/releases/latest)
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#### Instruccions
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1. Select "Unmount SD card"
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1. Insert your SD card into your computer
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1. Copy `GodMode9.bin` from the GodMode9 `.zip` to the `/ctrtransfer/` folder on your SD card and rename `GodMode9.bin` in `/ctrtransfer/` to `payload.bin`
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1. Reinsert your SD card into your device
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1. Select "Run 0:/ctrtransfer/payload.bin"
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1. If it was successful, you will have entered GodMode9
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1. Navigate to `[0:] SDCARD` -> `ctrtransfer`
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1. Press (Y) on `<serialnumber>_nand.bin` to copy it
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1. Press (B) twice to return to the main menu
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1. Navigate to `[S:] SYSNAND VIRTUAL`
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1. Press (Y) to paste `<serialnumber>_nand.bin`
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1. Premeu (A) per confirmar
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1. Press (A) to inject into `nand.bin`
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1. Press (A) to unlock SysNAND overwriting
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1. Input the key combo given to unlock SysNAND (lvl3) writing
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+ This process will take some time
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1. Press (A) to continue once it has completed
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1. Press (Start) to reboot your device
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1. Report this issue to the [SafeCTRTransfer Issues Page](https://github.com/d0k3/SafeCTRTransfer/issues)
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## <a name="ts_sys_blue" />Blue screen on boot (bootrom error)
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1. Your device is bricked
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1. You will need to get a [hardmod](https://gbatemp.net/threads/414498/) or repair / replace your device |