More adjustments to bug reporting document

Summary:
Ref T12922.

  - Tell customers where to go at the top.
  - Fix a couple minor things (e.g., don't advise users to reproduce on `secure` anymore).

Test Plan: Read carefully.

Reviewers: chad, avivey

Reviewed By: chad, avivey

Maniphest Tasks: T12922

Differential Revision: https://secure.phabricator.com/D18236

src/docs/contributor/bug_reports.diviner

@@ -3,32 +3,33 @@
 
 Describes how to file an effective Phabricator bug report.
 
-Include Reproduction Steps!
+Level Requirements
-===========================
+==================
 
-IMPORTANT: When filing a bug report, you **MUST** include reproduction
+We accept bug reports through two channels: paid support and community
-instructions. We can not help fix bugs we can not reproduce, and will not
+support.
-accept reports which omit reproduction instructions.
 
-For help, see @{article:Providing Reproduction Steps}.
+If you are a paying customer, use the
+[[ https://admin.phacility.com/u/support | Support Channel ]] for your account
+to report bugs. This document may help you file reports which we can resolve
+more quickly, but you do not need to read it or follow the guidelines.
+
+Other users can follow the guidelines in this document to file bug reports on
+the community forum.
 
 
 Overview
 ========
 
-Found a bug with Phabricator? Let us know! This article describes how to file
+This article describes how to file an effective Phabricator bug report.
-an effective bug report so we can get your issue fixed or help you work around
-it.
 
 The most important things to do are:
 
   - check the list of common fixes below;
   - make sure Phabricator is up to date;
   - make sure we support your setup;
-  - gather debugging information;
+  - gather debugging information; and
-  - explain how to reproduce the issue; and
+  - explain how to reproduce the issue.
-  - create a task in
-    [[ http://secure.phabricator.com/u/newbug/ | Maniphest ]].
 
 The rest of this article walks through these points in detail.
 
@@ -139,8 +140,8 @@ Reproducibility
 
 The most important part of your report content is instructions on how to
 reproduce the issue. What did you do? If you do it again, does it still break?
-Does it depend on a specific browser? Can you reproduce the issue on
+Does it depend on a specific browser? Can you reproduce the issue on a free
-`secure.phabricator.com`?
+instance on `admin.phabricator.com`?
 
 It is nearly impossible for us to resolve many issues if we can not reproduce
 them. We will not accept reports which do not contain the information required
@@ -149,28 +150,20 @@ to reproduce problems.
 For help, see @{article:Providing Reproduction Steps}.
 
 
-For Open Source Users
+File a Bug Report
-=====================
+=================
 
-If you're up to date, supported, have collected information about the problem,
+If you're up to date, have collected information about the problem, and have
-and have the best reproduction instructions you can come up with, you're ready
+the best reproduction instructions you can come up with, you're ready
-to file an issue.
+to file a report.
 
-It is **particularly critical** that you include reproduction steps. We will
+It is **particularly critical** that you include reproduction steps.
-not accept reports which describe issues we can not reproduce.
+
+You can file a report on the community forum, here:
 
 (NOTE) https://discourse.phabricator-community.org/c/bug
 
 
-For Phacility Customers
-=======================
-
-If you've encountered a bug via a Phacility instance or have a paid support
-contract with Phacility, you can find more information on how to get help via
-[[ https://admin.phacility.com/book/phacility/article/support/ | Phacility
-Support ]].
-
-
 Next Steps
 ==========