Add a HOLD state to Phortune and handle unusual states better

Summary:
Ref T2787. When Paypal comes back to us with funds on hold, dead-end the transaction but handle it properly.

Generally, smooth out the user interaction on weird states.

Implement refudnds/cancels for Paypal.

Test Plan: {F215230}

Reviewers: btrahan

Reviewed By: btrahan

Subscribers: epriestley

Maniphest Tasks: T2787

Differential Revision: https://secure.phabricator.com/D10667

src/__phutil_library_map__.php

@@ -2563,6 +2563,7 @@ phutil_register_library_map(array(
     'PhortuneCartPHIDType' => 'applications/phortune/phid/PhortuneCartPHIDType.php',
     'PhortuneCartQuery' => 'applications/phortune/query/PhortuneCartQuery.php',
     'PhortuneCartSearchEngine' => 'applications/phortune/query/PhortuneCartSearchEngine.php',
+    'PhortuneCartUpdateController' => 'applications/phortune/controller/PhortuneCartUpdateController.php',
     'PhortuneCartViewController' => 'applications/phortune/controller/PhortuneCartViewController.php',
     'PhortuneCharge' => 'applications/phortune/storage/PhortuneCharge.php',
     'PhortuneChargePHIDType' => 'applications/phortune/phid/PhortuneChargePHIDType.php',
@@ -5618,6 +5619,7 @@ phutil_register_library_map(array(
     'PhortuneCartPHIDType' => 'PhabricatorPHIDType',
     'PhortuneCartQuery' => 'PhabricatorCursorPagedPolicyAwareQuery',
     'PhortuneCartSearchEngine' => 'PhabricatorApplicationSearchEngine',
+    'PhortuneCartUpdateController' => 'PhortuneCartController',
     'PhortuneCartViewController' => 'PhortuneCartController',
     'PhortuneCharge' => array(
       'PhortuneDAO',

src/applications/phortune/application/PhabricatorPhortuneApplication.php

@@ -49,6 +49,7 @@ final class PhabricatorPhortuneApplication extends PhabricatorApplication {
           '' => 'PhortuneCartViewController',
           'checkout/' => 'PhortuneCartCheckoutController',
           '(?P<action>cancel|refund)/' => 'PhortuneCartCancelController',
+          'update/' => 'PhortuneCartUpdateController',
         ),
         'account/' => array(
           '' => 'PhortuneAccountListController',

src/applications/phortune/controller/PhortuneCartCancelController.php

@@ -68,6 +68,7 @@ final class PhortuneCartCancelController
       ->withCartPHIDs(array($cart->getPHID()))
       ->withStatuses(
         array(
+          PhortuneCharge::STATUS_HOLD,
           PhortuneCharge::STATUS_CHARGED,
         ))
       ->execute();
@@ -156,6 +157,10 @@ final class PhortuneCartCancelController
           throw new Exception(pht('Unable to refund some charges!'));
         }
 
+        // TODO: If every HOLD and CHARGING transaction has been fully refunded
+        // and we're in a HOLD, PURCHASING or CHARGED cart state we probably
+        // need to kick the cart back to READY here?
+
         return id(new AphrontRedirectResponse())->setURI($cancel_uri);
       }
     }
@@ -182,6 +187,10 @@ final class PhortuneCartCancelController
         'Really cancel this order? Any payment will be refunded.');
       $button = pht('Cancel Order');
 
+      // Don't give the user a "Cancel" button in response to a "Cancel?"
+      // prompt, as it's confusing.
+      $cancel_text = pht('Do Not Cancel Order');
+
       $form = null;
     }
 
@@ -190,6 +199,6 @@ final class PhortuneCartCancelController
       ->appendChild($body)
       ->appendChild($form)
       ->addSubmitButton($button)
-      ->addCancelButton($cancel_uri);
+      ->addCancelButton($cancel_uri, $cancel_text);
   }
 }

src/applications/phortune/controller/PhortuneCartCheckoutController.php

@@ -39,37 +39,12 @@ final class PhortuneCartCheckoutController
         // This is the expected, normal state for a cart that's ready for
         // checkout.
         break;
-      case PhortuneCart::STATUS_PURCHASING:
-        // We've started the purchase workflow for this cart, but were not able
-        // to complete it. If the workflow is on an external site, this could
-        // happen because the user abandoned the workflow. Just return them to
-        // the right place so they can resume where they left off.
-        $uri = $cart->getMetadataValue('provider.checkoutURI');
-        if ($uri !== null) {
-          return id(new AphrontRedirectResponse())
-            ->setIsExternal(true)
-            ->setURI($uri);
-        }
-
-        return $this->newDialog()
-          ->setTitle(pht('Charge Failed'))
-          ->appendParagraph(
-            pht(
-              'Failed to charge this cart.'))
-          ->addCancelButton($cancel_uri);
-        break;
       case PhortuneCart::STATUS_CHARGED:
-        // TODO: This is really bad (we took your money and at least partially
+      case PhortuneCart::STATUS_PURCHASING:
-        // failed to fulfill your order) and should have better steps forward.
+      case PhortuneCart::STATUS_HOLD:
-
-        return $this->newDialog()
-          ->setTitle(pht('Purchase Failed'))
-          ->appendParagraph(
-            pht(
-              'This cart was charged but the purchase could not be '.
-              'completed.'))
-          ->addCancelButton($cancel_uri);
       case PhortuneCart::STATUS_PURCHASED:
+        // For these states, kick the user to the order page to give them
+        // information and options.
         return id(new AphrontRedirectResponse())->setURI($cart->getDetailURI());
       default:
         throw new Exception(

src/applications/phortune/controller/PhortuneCartUpdateController.php

@@ -0,0 +1,31 @@
+<?php
+
+final class PhortuneCartUpdateController
+  extends PhortuneCartController {
+
+  private $id;
+
+  public function willProcessRequest(array $data) {
+    $this->id = $data['id'];
+  }
+
+  public function processRequest() {
+    $request = $this->getRequest();
+    $viewer = $request->getUser();
+
+    $cart = id(new PhortuneCartQuery())
+      ->setViewer($viewer)
+      ->withIDs(array($this->id))
+      ->needPurchases(true)
+      ->executeOne();
+    if (!$cart) {
+      return new Aphront404Response();
+    }
+
+    // TODO: This obviously doesn't do anything for now.
+
+    return id(new AphrontRedirectResponse())
+      ->setURI($cart->getDetailURI());
+  }
+
+}

src/applications/phortune/controller/PhortuneCartViewController.php

@@ -29,8 +29,56 @@ final class PhortuneCartViewController
 
     $cart_table = $this->buildCartContentTable($cart);
 
+    $can_edit = PhabricatorPolicyFilter::hasCapability(
+      $viewer,
+      $cart,
+      PhabricatorPolicyCapability::CAN_EDIT);
+
+    $errors = array();
+    $resume_uri = null;
+    switch ($cart->getStatus()) {
+      case PhortuneCart::STATUS_PURCHASING:
+        if ($can_edit) {
+          $resume_uri = $cart->getMetadataValue('provider.checkoutURI');
+          if ($resume_uri) {
+            $errors[] = pht(
+              'The checkout process has been started, but not yet completed. '.
+              'You can continue checking out by clicking %s, or cancel the '.
+              'order, or contact the merchant for assistance.',
+              phutil_tag('strong', array(), pht('Continue Checkout')));
+          } else {
+            $errors[] = pht(
+              'The checkout process has been started, but an error occurred. '.
+              'You can cancel the order or contact the merchant for '.
+              'assistance.');
+          }
+        }
+        break;
+      case PhortuneCart::STATUS_CHARGED:
+        if ($can_edit) {
+          $errors[] = pht(
+            'You have been charged, but processing could not be completed. '.
+            'You can cancel your order, or contact the merchant for '.
+            'assistance.');
+        }
+        break;
+      case PhortuneCart::STATUS_HOLD:
+        if ($can_edit) {
+          $errors[] = pht(
+            'Payment for this order is on hold. You can click %s to check '.
+            'for updates, cancel the order, or contact the merchant for '.
+            'assistance.',
+            phutil_tag('strong', array(), pht('Update Status')));
+        }
+        break;
+    }
+
     $properties = $this->buildPropertyListView($cart);
-    $actions = $this->buildActionListView($cart, $can_admin);
+    $actions = $this->buildActionListView(
+      $cart,
+      $can_edit,
+      $can_admin,
+      $resume_uri);
     $properties->setActionList($actions);
 
     $header = id(new PHUIHeaderView())
@@ -40,6 +88,7 @@ final class PhortuneCartViewController
 
     $cart_box = id(new PHUIObjectBoxView())
       ->setHeader($header)
+      ->setFormErrors($errors)
       ->appendChild($properties)
       ->appendChild($cart_table);
 
@@ -106,15 +155,15 @@ final class PhortuneCartViewController
     return $view;
   }
 
-  private function buildActionListView(PhortuneCart $cart, $can_admin) {
+  private function buildActionListView(
+    PhortuneCart $cart,
+    $can_edit,
+    $can_admin,
+    $resume_uri) {
+
     $viewer = $this->getRequest()->getUser();
     $id = $cart->getID();
 
-    $can_edit = PhabricatorPolicyFilter::hasCapability(
-      $viewer,
-      $cart,
-      PhabricatorPolicyCapability::CAN_EDIT);
-
     $view = id(new PhabricatorActionListView())
       ->setUser($viewer)
       ->setObject($cart);
@@ -123,6 +172,7 @@ final class PhortuneCartViewController
 
     $cancel_uri = $this->getApplicationURI("cart/{$id}/cancel/");
     $refund_uri = $this->getApplicationURI("cart/{$id}/refund/");
+    $update_uri = $this->getApplicationURI("cart/{$id}/update/");
 
     $view->addAction(
       id(new PhabricatorActionView())
@@ -141,6 +191,20 @@ final class PhortuneCartViewController
           ->setHref($refund_uri));
     }
 
+    $view->addAction(
+      id(new PhabricatorActionView())
+        ->setName(pht('Update Status'))
+        ->setIcon('fa-refresh')
+        ->setHref($update_uri));
+
+    if ($can_edit && $resume_uri) {
+      $view->addAction(
+        id(new PhabricatorActionView())
+          ->setName(pht('Continue Checkout'))
+          ->setIcon('fa-shopping-cart')
+          ->setHref($resume_uri));
+    }
+
     return $view;
   }
 

src/applications/phortune/controller/PhortuneProviderActionController.php

@@ -1,6 +1,7 @@
 <?php
 
-final class PhortuneProviderActionController extends PhortuneController {
+final class PhortuneProviderActionController
+  extends PhortuneController {
 
   private $id;
   private $action;

src/applications/phortune/provider/PhortunePayPalPaymentProvider.php

@@ -7,11 +7,6 @@ final class PhortunePayPalPaymentProvider extends PhortunePaymentProvider {
   const PAYPAL_API_SIGNATURE  = 'paypal.api-signature';
   const PAYPAL_MODE           = 'paypal.mode';
 
-  public function isEnabled() {
-    // TODO: See note in processControllerRequest().
-    return false;
-  }
-
   public function isAcceptingLivePayments() {
     $mode = $this->getProviderConfig()->getMetadataValue(self::PAYPAL_MODE);
     return ($mode === 'live');
@@ -170,8 +165,31 @@ final class PhortunePayPalPaymentProvider extends PhortunePaymentProvider {
   protected function executeRefund(
     PhortuneCharge $charge,
     PhortuneCharge $refund) {
-    // TODO: Implement.
+
-    throw new PhortuneNotImplementedException($this);
+    $transaction_id = $charge->getMetadataValue('paypal.transactionID');
+    if (!$transaction_id) {
+      throw new Exception(pht('Charge has no transaction ID!'));
+    }
+
+    $refund_amount = $refund->getAmountAsCurrency()->negate();
+    $refund_currency = $refund_amount->getCurrency();
+    $refund_value = $refund_amount->formatBareValue();
+
+    $params = array(
+      'TRANSACTIONID' => $transaction_id,
+      'REFUNDTYPE' => 'Partial',
+      'AMT' => $refund_value,
+      'CURRENCYCODE' => $refund_currency,
+    );
+
+    $result = $this
+      ->newPaypalAPICall()
+      ->setRawPayPalQuery('RefundTransaction', $params)
+      ->resolve();
+
+    $charge->setMetadataValue(
+      'paypal.refundID',
+      $result['REFUNDTRANSACTIONID']);
   }
 
   private function getPaypalAPIUsername() {
@@ -281,7 +299,7 @@ final class PhortunePayPalPaymentProvider extends PhortunePaymentProvider {
             'token' => $result['TOKEN'],
           ));
 
-        $cart->setMetadataValue('provider.checkoutURI', $uri);
+        $cart->setMetadataValue('provider.checkoutURI', (string)$uri);
         $cart->save();
 
         $charge->setMetadataValue('paypal.token', $result['TOKEN']);
@@ -291,6 +309,11 @@ final class PhortunePayPalPaymentProvider extends PhortunePaymentProvider {
           ->setIsExternal(true)
           ->setURI($uri);
       case 'charge':
+        if ($cart->getStatus() !== PhortuneCart::STATUS_PURCHASING) {
+          return id(new AphrontRedirectResponse())
+            ->setURI($cart->getCheckoutURI());
+        }
+
         $token = $request->getStr('token');
 
         $params = array(
@@ -302,19 +325,19 @@ final class PhortunePayPalPaymentProvider extends PhortunePaymentProvider {
           ->setRawPayPalQuery('GetExpressCheckoutDetails', $params)
           ->resolve();
 
-        var_dump($result);
-
         if ($result['CUSTOM'] !== $charge->getPHID()) {
           throw new Exception(
             pht('Paypal checkout does not match Phortune charge!'));
         }
 
         if ($result['CHECKOUTSTATUS'] !== 'PaymentActionNotInitiated') {
-          throw new Exception(
+          return $controller->newDialog()
+            ->setTitle(pht('Payment Already Processed'))
+            ->appendParagraph(
               pht(
-              'Expected status "%s", got "%s".',
+                'The payment response for this charge attempt has already '.
-              'PaymentActionNotInitiated',
+                'been processed.'))
-              $result['CHECKOUTSTATUS']));
+            ->addCancelButton($cart->getCheckoutURI(), pht('Continue'));
         }
 
         $price = $cart->getTotalPriceAsCurrency();
@@ -333,22 +356,53 @@ final class PhortunePayPalPaymentProvider extends PhortunePaymentProvider {
           ->setRawPayPalQuery('DoExpressCheckoutPayment', $params)
           ->resolve();
 
-        // TODO: Paypal can send requests back in "PaymentReview" status,
+        $transaction_id = $result['PAYMENTINFO_0_TRANSACTIONID'];
-        // and does this for test transactions. We're supposed to hold
-        // the transaction and poll the API every 6 hours. This is unreasonably
-        // difficult for now and we can't reasonably just fail these charges.
 
-        var_dump($result);
+        $success = false;
-        die();
+        $hold = false;
+        switch ($result['PAYMENTINFO_0_PAYMENTSTATUS']) {
+          case 'Processed':
+          case 'Completed':
+          case 'Completed-Funds-Held':
+            $success = true;
+            break;
+          case 'In-Progress':
+          case 'Pending':
+            // TODO: We can capture more information about this stuff.
+            $hold = true;
+            break;
+          case 'Denied':
+          case 'Expired':
+          case 'Failed':
+          case 'Partially-Refunded':
+          case 'Canceled-Reversal':
+          case 'None':
+          case 'Refunded':
+          case 'Reversed':
+          case 'Voided':
+          default:
+            // These are all failure states.
+            break;
+        }
 
-        $success = false; // TODO: <----
-
-        // TODO: Clean this up once that mess up there ^^^^^ gets cleaned up.
         $unguarded = AphrontWriteGuard::beginScopedUnguardedWrites();
+
+          $charge->setMetadataValue('paypal.transactionID', $transaction_id);
+          $charge->save();
+
           if ($success) {
             $cart->didApplyCharge($charge);
             $response = id(new AphrontRedirectResponse())->setURI(
               $cart->getDoneURI());
+          } else if ($hold) {
+            $cart->didHoldCharge($charge);
+
+            $response = $controller
+              ->newDialog()
+              ->setTitle(pht('Charge On Hold'))
+              ->appendParagraph(
+                pht('Your charge is on hold, for reasons?'))
+              ->addCancelButton($cart->getCheckoutURI(), pht('Continue'));
           } else {
             $cart->didFailCharge($charge);
 
@@ -361,8 +415,16 @@ final class PhortunePayPalPaymentProvider extends PhortunePaymentProvider {
 
         return $response;
       case 'cancel':
-        var_dump($_REQUEST);
+        if ($cart->getStatus() !== PhortuneCart::STATUS_PURCHASING) {
-        break;
+          $unguarded = AphrontWriteGuard::beginScopedUnguardedWrites();
+            // TODO: Since the user cancelled this, we could conceivably just
+            // throw it away or make it more clear that it's a user cancel.
+            $cart->didFailCharge($charge);
+          unset($unguarded);
+        }
+
+        return id(new AphrontRedirectResponse())
+          ->setURI($cart->getCheckoutURI());
     }
 
     throw new Exception(

src/applications/phortune/storage/PhortuneCart.php

@@ -7,6 +7,7 @@ final class PhortuneCart extends PhortuneDAO
   const STATUS_READY = 'cart:ready';
   const STATUS_PURCHASING = 'cart:purchasing';
   const STATUS_CHARGED = 'cart:charged';
+  const STATUS_HOLD = 'cart:hold';
   const STATUS_PURCHASED = 'cart:purchased';
 
   protected $accountPHID;
@@ -57,6 +58,7 @@ final class PhortuneCart extends PhortuneDAO
       self::STATUS_READY => pht('Ready'),
       self::STATUS_PURCHASING => pht('Purchasing'),
       self::STATUS_CHARGED => pht('Charged'),
+      self::STATUS_HOLD => pht('Hold'),
       self::STATUS_PURCHASED => pht('Purchased'),
     );
   }
@@ -113,6 +115,31 @@ final class PhortuneCart extends PhortuneDAO
     return $charge;
   }
 
+  public function didHoldCharge(PhortuneCharge $charge) {
+    $charge->setStatus(PhortuneCharge::STATUS_HOLD);
+
+    $this->openTransaction();
+      $this->beginReadLocking();
+
+        $copy = clone $this;
+        $copy->reload();
+
+        if ($copy->getStatus() !== self::STATUS_PURCHASING) {
+          throw new Exception(
+            pht(
+              'Cart has wrong status ("%s") to call didHoldCharge(), '.
+              'expected "%s".',
+              $copy->getStatus(),
+              self::STATUS_PURCHASING));
+        }
+
+        $charge->save();
+        $this->setStatus(self::STATUS_HOLD)->save();
+
+      $this->endReadLocking();
+    $this->saveTransaction();
+  }
+
   public function didApplyCharge(PhortuneCharge $charge) {
     $charge->setStatus(PhortuneCharge::STATUS_CHARGED);
 
@@ -198,7 +225,8 @@ final class PhortuneCart extends PhortuneDAO
         pht('Trying to refund a refund!'));
     }
 
-    if ($charge->getStatus() !== PhortuneCharge::STATUS_CHARGED) {
+    if (($charge->getStatus() !== PhortuneCharge::STATUS_CHARGED) &&
+        ($charge->getStatus() !== PhortuneCharge::STATUS_HOLD)) {
       throw new Exception(
         pht('Trying to refund an uncharged charge!'));
     }
@@ -462,7 +490,11 @@ final class PhortuneCart extends PhortuneDAO
   }
 
   public function getPolicy($capability) {
-    return $this->getAccount()->getPolicy($capability);
+    // NOTE: Both view and edit use the account's edit policy. We punch a hole
+    // through this for merchants, below.
+    return $this
+      ->getAccount()
+      ->getPolicy(PhabricatorPolicyCapability::CAN_EDIT);
   }
 
   public function hasAutomaticCapability($capability, PhabricatorUser $viewer) {

src/applications/phortune/storage/PhortuneCharge.php

@@ -11,6 +11,7 @@ final class PhortuneCharge extends PhortuneDAO
 
   const STATUS_CHARGING   = 'charge:charging';
   const STATUS_CHARGED    = 'charge:charged';
+  const STATUS_HOLD       = 'charge:hold';
   const STATUS_FAILED     = 'charge:failed';
 
   protected $accountPHID;
@@ -74,6 +75,7 @@ final class PhortuneCharge extends PhortuneDAO
     return array(
       self::STATUS_CHARGING => pht('Charging'),
       self::STATUS_CHARGED => pht('Charged'),
+      self::STATUS_HOLD => pht('Hold'),
       self::STATUS_FAILED => pht('Failed'),
     );
   }