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Code Issues Releases Wiki Activity

Update the "Support Resources" documentation for pacts instead of consulting

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Summary: Support pacts have been working well and are here to stay, so guide users toward them rather than older resources (consulting / paid prioritization).

Test Plan: Read document. Twice!

Differential Revision: https://secure.phabricator.com/D19219
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epriestley 2018-03-14 08:19:06 -07:00
parent dc7e40ff3f
commit 403dd62936
1 changed files with 24 additions and 19 deletions
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src/docs/user/support.diviner
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@ -9,14 +9,23 @@ Overview
This document describes available support resources. This document describes available support resources.
The upstream provides active, free support for a narrow range of problems The upstream provides free support for a narrow range of problems (primarily,
(primarily, security issues and reproducible bugs). security issues and reproducible bugs) and paid support for virtually anything.
The upstream does not provide free support for general problems with installing The upstream does not provide free support for general problems with installing
or configuring Phabricator. You may be able to get some help with these or configuring Phabricator. You may be able to get some help with these
kinds of issues from the community. kinds of issues from the community.
Paid Support
============
If you'd like upstream support, see ((pacts)).
This is the only way to request features and the only way to get guaranteed
answers from experts quickly.
Reporting Security Vulnerabilities Reporting Security Vulnerabilities
================================== ==================================
@ -31,8 +40,7 @@ Reporting Bugs
The upstream will accept **reproducible** bug reports in modern, first-party The upstream will accept **reproducible** bug reports in modern, first-party
production code running in reasonable environments. Before submitting a bug production code running in reasonable environments. Before submitting a bug
report you **must update** to the latest version of Phabricator. This reduces report you **must update** to the latest version of Phabricator.
support costs on the upstream, please be mindful.
To report bugs, see @{article:Contributing Bug Reports}. To report bugs, see @{article:Contributing Bug Reports}.
@ -52,14 +60,10 @@ If you'd like to contribute to Phabricator, start with
Installation and Setup Help Installation and Setup Help
=========================== ===========================
Installation and setup help is available from the upstream at consulting rates.
See [[ https://secure.phabricator.com/w/consulting/ | Consulting ]] for details.
Helping individual installs navigate unique setup problems takes our time
away from developing Phabricator, so we can not offer this service for free.
You may be able to get free help with these issues from the You may be able to get free help with these issues from the
[[ https://phurl.io/u/discourse | community ]]. See below for details. [[ https://phurl.io/u/discourse | community ]].
You can also pay us for support. See ((pacts)).
Hosting Hosting
@ -67,8 +71,8 @@ Hosting
The upstream offers Phabricator as a hosted service at The upstream offers Phabricator as a hosted service at
[[ https://phacility.com | Phacility ]]. This simplifies setting up and [[ https://phacility.com | Phacility ]]. This simplifies setting up and
operating a Phabricator instance, and gives you access to a broader range operating a Phabricator instance, and automatically gives you access to a
of upstream support services. broader range of upstream support services.
Running this service gives us a strong financial incentive to make installing Running this service gives us a strong financial incentive to make installing
and operating Phabricator as difficult as possible. Blinded by greed, we toil and operating Phabricator as difficult as possible. Blinded by greed, we toil
@ -79,9 +83,10 @@ ourselves can hope to navigate.
Phabricator Community Phabricator Community
===================== =====================
We provide hosting for a We provide hosting for a [[ https://phurl.io/u/discourse | Discussion Forum ]]
[[ https://phurl.io/u/discourse | Discussion Forum ]] where admininstrators and users help and answer questions from other community
where admins and users help and answer questions from other community members. members.
Upstream developers may occasionally participate, but this is mostly
a user to user community. If you run into general problems, but are not Upstream developers occasionally participate, but this is mostly a user to user
interested in paid support, this is the main place to find help. community. If you run into general problems, but are not interested in paid
support, this is the main place to find help.