diff --git a/resources/sql/autopatches/20170524.nuance.01.command.sql b/resources/sql/autopatches/20170524.nuance.01.command.sql
new file mode 100644
index 0000000000..529756e748
--- /dev/null
+++ b/resources/sql/autopatches/20170524.nuance.01.command.sql
@@ -0,0 +1,8 @@
+ALTER TABLE {$NAMESPACE}_nuance.nuance_itemcommand
+  ADD dateCreated INT UNSIGNED NOT NULL;
+
+ALTER TABLE {$NAMESPACE}_nuance.nuance_itemcommand
+  ADD dateModified INT UNSIGNED NOT NULL;
+
+ALTER TABLE {$NAMESPACE}_nuance.nuance_itemcommand
+  ADD queuePHID VARBINARY(64);
diff --git a/resources/sql/autopatches/20170524.nuance.02.commandstatus.sql b/resources/sql/autopatches/20170524.nuance.02.commandstatus.sql
new file mode 100644
index 0000000000..14f57af053
--- /dev/null
+++ b/resources/sql/autopatches/20170524.nuance.02.commandstatus.sql
@@ -0,0 +1,5 @@
+ALTER TABLE {$NAMESPACE}_nuance.nuance_itemcommand
+  ADD status VARCHAR(64) NOT NULL;
+
+UPDATE {$NAMESPACE}_nuance.nuance_itemcommand
+  SET status = 'done' WHERE status = '';
diff --git a/src/applications/nuance/application/PhabricatorNuanceApplication.php b/src/applications/nuance/application/PhabricatorNuanceApplication.php
index 9f99c9e5bd..cd268dd95e 100644
--- a/src/applications/nuance/application/PhabricatorNuanceApplication.php
+++ b/src/applications/nuance/application/PhabricatorNuanceApplication.php
@@ -52,6 +52,8 @@ final class PhabricatorNuanceApplication extends PhabricatorApplication {
           $this->getEditRoutePattern('edit/') => 'NuanceQueueEditController',
           'view/(?P<id>[1-9]\d*)/' => 'NuanceQueueViewController',
           'work/(?P<id>[1-9]\d*)/' => 'NuanceQueueWorkController',
+          'action/(?P<queueID>[1-9]\d*)/(?P<action>[^/]+)/(?P<id>[1-9]\d*)/'
+            => 'NuanceItemActionController',
         ),
       ),
       '/action/' => array(
diff --git a/src/applications/nuance/controller/NuanceItemActionController.php b/src/applications/nuance/controller/NuanceItemActionController.php
index c64ac5f6ac..c6dc139b11 100644
--- a/src/applications/nuance/controller/NuanceItemActionController.php
+++ b/src/applications/nuance/controller/NuanceItemActionController.php
@@ -6,6 +6,14 @@ final class NuanceItemActionController extends NuanceController {
     $viewer = $this->getViewer();
     $id = $request->getURIData('id');
 
+    if (!$request->validateCSRF()) {
+      return new Aphront400Response();
+    }
+
+    // NOTE: This controller can be reached from an individual item (usually
+    // by a user) or while working through a queue (usually by staff). When
+    // a command originates from a queue, the URI will have a queue ID.
+
     $item = id(new NuanceItemQuery())
       ->setViewer($viewer)
       ->withIDs(array($id))
@@ -14,13 +22,69 @@ final class NuanceItemActionController extends NuanceController {
       return new Aphront404Response();
     }
 
+    $cancel_uri = $item->getURI();
+
+    $queue_id = $request->getURIData('queueID');
+    $queue = null;
+    if ($queue_id) {
+      $queue = id(new NuanceQueueQuery())
+        ->setViewer($viewer)
+        ->withIDs(array($queue_id))
+        ->executeOne();
+      if (!$queue) {
+        return new Aphront404Response();
+      }
+
+      $item_queue = $item->getQueue();
+      if (!$item_queue || ($item_queue->getPHID() != $queue->getPHID())) {
+        return $this->newDialog()
+          ->setTitle(pht('Wrong Queue'))
+          ->appendParagraph(
+            pht(
+              'You are trying to act on this item from the wrong queue: it '.
+              'is currently in a different queue.'))
+          ->addCancelButton($cancel_uri);
+      }
+    }
+
     $action = $request->getURIData('action');
 
     $impl = $item->getImplementation();
     $impl->setViewer($viewer);
     $impl->setController($this);
 
-    return $impl->buildActionResponse($item, $action);
+    $command = NuanceItemCommand::initializeNewCommand()
+      ->setItemPHID($item->getPHID())
+      ->setAuthorPHID($viewer->getPHID())
+      ->setCommand($action);
+
+    if ($queue) {
+      $command->setQueuePHID($queue->getPHID());
+    }
+
+    $command->save();
+
+    // TODO: Here, we should check if the command should be tried immediately,
+    // and just defer it to the daemons if not. If we're going to try to apply
+    // the command directly, we should first acquire the worker lock. If we
+    // can not, we should defer the command even if it's an immediate command.
+    // For the moment, skip all this stuff by deferring unconditionally.
+
+    $should_defer = true;
+    if ($should_defer) {
+      $item->scheduleUpdate();
+    } else {
+      // ...
+    }
+
+    if ($queue) {
+      $done_uri = $queue->getWorkURI();
+    } else {
+      $done_uri = $item->getURI();
+    }
+
+    return id(new AphrontRedirectResponse())
+      ->setURI($done_uri);
   }
 
 }
diff --git a/src/applications/nuance/controller/NuanceItemViewController.php b/src/applications/nuance/controller/NuanceItemViewController.php
index 7ef5d06682..a902dc3b06 100644
--- a/src/applications/nuance/controller/NuanceItemViewController.php
+++ b/src/applications/nuance/controller/NuanceItemViewController.php
@@ -26,14 +26,12 @@ final class NuanceItemViewController extends NuanceController {
 
     $curtain = $this->buildCurtain($item);
     $content = $this->buildContent($item);
-    $commands = $this->buildCommands($item);
 
     $timeline = $this->buildTransactionTimeline(
       $item,
       new NuanceItemTransactionQuery());
 
     $main = array(
-      $commands,
       $content,
       $timeline,
     );
@@ -91,36 +89,4 @@ final class NuanceItemViewController extends NuanceController {
     return $impl->buildItemView($item);
   }
 
-  private function buildCommands(NuanceItem $item) {
-    $viewer = $this->getViewer();
-
-    $commands = id(new NuanceItemCommandQuery())
-      ->setViewer($viewer)
-      ->withItemPHIDs(array($item->getPHID()))
-      ->execute();
-    $commands = msort($commands, 'getID');
-
-    if (!$commands) {
-      return null;
-    }
-
-    $rows = array();
-    foreach ($commands as $command) {
-      $rows[] = array(
-        $command->getCommand(),
-      );
-    }
-
-    $table = id(new AphrontTableView($rows))
-      ->setHeaders(
-        array(
-          pht('Command'),
-        ));
-
-    return id(new PHUIObjectBoxView())
-      ->setHeaderText(pht('Pending Commands'))
-      ->setBackground(PHUIObjectBoxView::BLUE_PROPERTY)
-      ->setTable($table);
-  }
-
 }
diff --git a/src/applications/nuance/controller/NuanceQueueWorkController.php b/src/applications/nuance/controller/NuanceQueueWorkController.php
index fb979c4e02..8703a69334 100644
--- a/src/applications/nuance/controller/NuanceQueueWorkController.php
+++ b/src/applications/nuance/controller/NuanceQueueWorkController.php
@@ -64,12 +64,14 @@ final class NuanceQueueWorkController
     $impl = $item->getImplementation()
       ->setViewer($viewer);
 
+    $commands = $this->buildCommands($item);
     $work_content = $impl->buildItemWorkView($item);
 
     $view = id(new PHUITwoColumnView())
       ->setCurtain($curtain)
       ->setMainColumn(
         array(
+          $commands,
           $work_content,
           $timeline,
         ));
@@ -94,12 +96,15 @@ final class NuanceQueueWorkController
 
       $item_id = $item->getID();
 
+      $action_uri = "queue/action/{$id}/{$command_key}/{$item_id}/";
+      $action_uri = $this->getApplicationURI($action_uri);
+
       $curtain->addAction(
         id(new PhabricatorActionView())
           ->setName($command->getName())
           ->setIcon($command->getIcon())
-          ->setHref("queue/command/{$id}/{$command_key}/{$item_id}/"))
-          ->setWorkflow(true);
+          ->setHref($action_uri)
+          ->setWorkflow(true));
     }
 
     $curtain->addAction(
@@ -120,4 +125,62 @@ final class NuanceQueueWorkController
     return $curtain;
   }
 
+  private function buildCommands(NuanceItem $item) {
+    $viewer = $this->getViewer();
+
+    $commands = id(new NuanceItemCommandQuery())
+      ->setViewer($viewer)
+      ->withItemPHIDs(array($item->getPHID()))
+      ->withStatuses(
+        array(
+          NuanceItemCommand::STATUS_ISSUED,
+          NuanceItemCommand::STATUS_EXECUTING,
+          NuanceItemCommand::STATUS_FAILED,
+        ))
+      ->execute();
+    $commands = msort($commands, 'getID');
+
+    if (!$commands) {
+      return null;
+    }
+
+    $rows = array();
+    foreach ($commands as $command) {
+      $icon = $command->getStatusIcon();
+      $color = $command->getStatusColor();
+
+      $rows[] = array(
+        $command->getID(),
+        id(new PHUIIconView())
+          ->setIcon($icon, $color),
+        $viewer->renderHandle($command->getAuthorPHID()),
+        $command->getCommand(),
+        phabricator_datetime($command->getDateCreated(), $viewer),
+      );
+    }
+
+    $table = id(new AphrontTableView($rows))
+      ->setHeaders(
+        array(
+          pht('ID'),
+          null,
+          pht('Actor'),
+          pht('Command'),
+          pht('Date'),
+        ))
+      ->setColumnClasses(
+        array(
+          null,
+          'icon',
+          null,
+          'pri',
+          'wide right',
+        ));
+
+    return id(new PHUIObjectBoxView())
+      ->setHeaderText(pht('Pending Commands'))
+      ->setBackground(PHUIObjectBoxView::BLUE_PROPERTY)
+      ->setTable($table);
+  }
+
 }
diff --git a/src/applications/nuance/item/NuanceFormItemType.php b/src/applications/nuance/item/NuanceFormItemType.php
index 401d20fd87..cbdde0e89c 100644
--- a/src/applications/nuance/item/NuanceFormItemType.php
+++ b/src/applications/nuance/item/NuanceFormItemType.php
@@ -47,4 +47,8 @@ final class NuanceFormItemType
     );
   }
 
+  protected function handleAction(NuanceItem $item, $action) {
+    return null;
+  }
+
 }
diff --git a/src/applications/nuance/item/NuanceItemType.php b/src/applications/nuance/item/NuanceItemType.php
index c0c78c9efa..de64977cb3 100644
--- a/src/applications/nuance/item/NuanceItemType.php
+++ b/src/applications/nuance/item/NuanceItemType.php
@@ -95,13 +95,7 @@ abstract class NuanceItemType
   }
 
   final public function buildActionResponse(NuanceItem $item, $action) {
-    $response = $this->handleAction($item, $action);
-
-    if ($response === null) {
-      return new Aphront404Response();
-    }
-
-    return $response;
+    return $this->handleAction($item, $action);
   }
 
   protected function handleAction(NuanceItem $item, $action) {
diff --git a/src/applications/nuance/query/NuanceItemCommandQuery.php b/src/applications/nuance/query/NuanceItemCommandQuery.php
index cb20610187..27137cf8f6 100644
--- a/src/applications/nuance/query/NuanceItemCommandQuery.php
+++ b/src/applications/nuance/query/NuanceItemCommandQuery.php
@@ -5,6 +5,7 @@ final class NuanceItemCommandQuery
 
   private $ids;
   private $itemPHIDs;
+  private $statuses;
 
   public function withIDs(array $ids) {
     $this->ids = $ids;
@@ -16,6 +17,11 @@ final class NuanceItemCommandQuery
     return $this;
   }
 
+  public function withStatuses(array $statuses) {
+    $this->statuses = $statuses;
+    return $this;
+  }
+
   public function newResultObject() {
     return new NuanceItemCommand();
   }
@@ -41,6 +47,13 @@ final class NuanceItemCommandQuery
         $this->itemPHIDs);
     }
 
+    if ($this->statuses !== null) {
+      $where[] = qsprintf(
+        $conn,
+        'status IN (%Ls)',
+        $this->statuses);
+    }
+
     return $where;
   }
 
diff --git a/src/applications/nuance/storage/NuanceItemCommand.php b/src/applications/nuance/storage/NuanceItemCommand.php
index bda6860ff5..21d3792ff2 100644
--- a/src/applications/nuance/storage/NuanceItemCommand.php
+++ b/src/applications/nuance/storage/NuanceItemCommand.php
@@ -4,32 +4,86 @@ final class NuanceItemCommand
   extends NuanceDAO
   implements PhabricatorPolicyInterface {
 
+  const STATUS_ISSUED = 'issued';
+  const STATUS_EXECUTING = 'executing';
+  const STATUS_DONE = 'done';
+  const STATUS_FAILED = 'failed';
+
   protected $itemPHID;
   protected $authorPHID;
+  protected $queuePHID;
   protected $command;
-  protected $parameters;
+  protected $status;
+  protected $parameters = array();
 
   public static function initializeNewCommand() {
-    return new self();
+    return id(new self())
+      ->setStatus(self::STATUS_ISSUED);
   }
 
   protected function getConfiguration() {
     return array(
-      self::CONFIG_TIMESTAMPS => false,
       self::CONFIG_SERIALIZATION => array(
         'parameters' => self::SERIALIZATION_JSON,
       ),
       self::CONFIG_COLUMN_SCHEMA => array(
         'command' => 'text64',
+        'status' => 'text64',
+        'queuePHID' => 'phid?',
       ),
       self::CONFIG_KEY_SCHEMA => array(
-        'key_item' => array(
-          'columns' => array('itemPHID'),
+        'key_pending' => array(
+          'columns' => array('itemPHID', 'status'),
         ),
       ),
     ) + parent::getConfiguration();
   }
 
+  public static function getStatusMap() {
+    return array(
+      self::STATUS_ISSUED => array(
+        'name' => pht('Issued'),
+        'icon' => 'fa-clock-o',
+        'color' => 'bluegrey',
+      ),
+      self::STATUS_EXECUTING => array(
+        'name' => pht('Executing'),
+        'icon' => 'fa-play',
+        'color' => 'green',
+      ),
+      self::STATUS_DONE => array(
+        'name' => pht('Done'),
+        'icon' => 'fa-check',
+        'color' => 'blue',
+      ),
+      self::STATUS_FAILED => array(
+        'name' => pht('Failed'),
+        'icon' => 'fa-times',
+        'color' => 'red',
+      ),
+    );
+  }
+
+  private function getStatusSpec() {
+    $map = self::getStatusMap();
+    return idx($map, $this->getStatus(), array());
+  }
+
+  public function getStatusIcon() {
+    $spec = $this->getStatusSpec();
+    return idx($spec, 'icon', 'fa-question');
+  }
+
+  public function getStatusColor() {
+    $spec = $this->getStatusSpec();
+    return idx($spec, 'color', 'indigo');
+  }
+
+  public function getStatusName() {
+    $spec = $this->getStatusSpec();
+    return idx($spec, 'name', $this->getStatus());
+  }
+
 
 /* -(  PhabricatorPolicyInterface  )----------------------------------------- */
 
diff --git a/src/applications/nuance/storage/NuanceQueue.php b/src/applications/nuance/storage/NuanceQueue.php
index 9691a42e2f..f0ba5bb45c 100644
--- a/src/applications/nuance/storage/NuanceQueue.php
+++ b/src/applications/nuance/storage/NuanceQueue.php
@@ -43,6 +43,10 @@ final class NuanceQueue
     return '/nuance/queue/view/'.$this->getID().'/';
   }
 
+  public function getWorkURI() {
+    return '/nuance/queue/work/'.$this->getID().'/';
+  }
+
 
 /* -(  PhabricatorPolicyInterface  )----------------------------------------- */
 
diff --git a/src/applications/nuance/worker/NuanceItemUpdateWorker.php b/src/applications/nuance/worker/NuanceItemUpdateWorker.php
index 57be20edae..5f33f885f9 100644
--- a/src/applications/nuance/worker/NuanceItemUpdateWorker.php
+++ b/src/applications/nuance/worker/NuanceItemUpdateWorker.php
@@ -61,12 +61,31 @@ final class NuanceItemUpdateWorker
     $commands = id(new NuanceItemCommandQuery())
       ->setViewer($viewer)
       ->withItemPHIDs(array($item->getPHID()))
+      ->withStatuses(
+        array(
+          NuanceItemCommand::STATUS_ISSUED,
+        ))
       ->execute();
     $commands = msort($commands, 'getID');
 
     foreach ($commands as $command) {
-      $impl->applyCommand($item, $command);
-      $command->delete();
+      $command
+        ->setStatus(NuanceItemCommand::STATUS_EXECUTING)
+        ->save();
+
+      try {
+        $impl->applyCommand($item, $command);
+
+        $command
+          ->setStatus(NuanceItemCommand::STATUS_DONE)
+          ->save();
+      } catch (Exception $ex) {
+        $command
+          ->setStatus(NuanceItemCommand::STATUS_FAILED)
+          ->save();
+
+        throw $ex;
+      }
     }
   }