From bddd1da053e86b1b7a78236f4115fa2903720d1f Mon Sep 17 00:00:00 2001 From: Chad Little Date: Thu, 13 Jul 2017 10:36:34 -0700 Subject: [PATCH] Update Support diviner document Summary: This updates the support document, specifically, scopes down feature requests, updates community links, and other wordsmithing. Unsure where to direct bug reports right now, but we'll have something soon? Test Plan: Read carefully Reviewers: epriestley Reviewed By: epriestley Subscribers: Luke081515.2, Korvin Differential Revision: https://secure.phabricator.com/D18218 --- src/docs/user/support.diviner | 62 ++++++++--------------------------- 1 file changed, 13 insertions(+), 49 deletions(-) diff --git a/src/docs/user/support.diviner b/src/docs/user/support.diviner index 18de79a9a1..9dc06b15a3 100644 --- a/src/docs/user/support.diviner +++ b/src/docs/user/support.diviner @@ -30,19 +30,13 @@ Reporting Bugs ============== The upstream will accept **reproducible** bug reports in modern, first-party -production code running in reasonable environments. +production code running in reasonable environments. Before submitting a bug +report you **must update** to the latest version of Phabricator. This reduces +support costs on the upstream, please be mindful. To report bugs, see @{article:Contributing Bug Reports}. -Requesting Features -=================== - -The upstream accepts feature requests which **describe problems** you would -like Phabricator to be able to solve. - -To request features, see @{article:Contributing Feature Requests}. - Contributing ============ @@ -64,8 +58,8 @@ See [[ https://secure.phabricator.com/w/consulting/ | Consulting ]] for details. Helping individual installs navigate unique setup problems takes our time away from developing Phabricator, so we can not offer this service for free. -You may be able to get free help with these issues from the community. See -below for details. +You may be able to get free help with these issues from the +[[ https://phurl.io/u/discourse | community ]]. See below for details. Hosting @@ -82,42 +76,12 @@ endlessly to make installation a perplexing nightmare that none other than ourselves can hope to navigate. -Prioritization -============== +Phabricator Community +===================== -The upstream offers prioritization, a service which allows you to control -our roadmap and get features you're interested in built sooner at reasonable -rates. See -[[ https://secure.phabricator.com/w/prioritization/ | Prioritization ]] for -details. - - -Consulting -========== - -The upstream offers general-purpose consulting services. See -[[ https://secure.phabricator.com/w/consulting/ | Consulting ]] for details. - - -Community -========= - -These resources are not provided by the upstream. They are not official support -channels and you may not receive support here, or you may receive help which is -misleading or wrong. - -You may be able to get answers to questions on sites like -[[ http://stackoverflow.com | Stack Overflow ]], -[[ https://www.quora.com | Quora ]], -[[ https://jelly.co | Jelly ]], or -[[ https://twitter.com | Twitter ]]. The upstream occasionally participates on -these sites but these are not official support channels and you should not -expect to receive a response. - -There is a -[[ https://secure.phabricator.com/conpherence/1336/ | General Chat ]] -Conpherence room on this install, and you can ask questions in -[[ https://secure.phabricator.com/ponder/ | Ponder ]]. These -are not upstream support channels and you may not receive a response to -questions, but someone in the community may be able to point you in the right -direction. +We provide hosting for a +[[ https://phurl.io/u/discourse | Discussion Forum ]] +where admins and users help and answer questions from other community members. +Upstream developers may occasionally participate, but this is mostly +a user to user community. If you run into general problems, but are not +interested in paid support, this is the main place to find help.