diff --git a/src/__phutil_library_map__.php b/src/__phutil_library_map__.php
index 59fd905fb4..25589115d6 100644
--- a/src/__phutil_library_map__.php
+++ b/src/__phutil_library_map__.php
@@ -1140,6 +1140,7 @@ phutil_register_library_map(array(
     'NuanceRequestorViewController' => 'applications/nuance/controller/NuanceRequestorViewController.php',
     'NuanceSchemaSpec' => 'applications/nuance/storage/NuanceSchemaSpec.php',
     'NuanceSource' => 'applications/nuance/storage/NuanceSource.php',
+    'NuanceSourceActionController' => 'applications/nuance/controller/NuanceSourceActionController.php',
     'NuanceSourceCreateController' => 'applications/nuance/controller/NuanceSourceCreateController.php',
     'NuanceSourceDefaultEditCapability' => 'applications/nuance/capability/NuanceSourceDefaultEditCapability.php',
     'NuanceSourceDefaultViewCapability' => 'applications/nuance/capability/NuanceSourceDefaultViewCapability.php',
@@ -4473,7 +4474,11 @@ phutil_register_library_map(array(
     'NuanceQueueTransactionComment' => 'PhabricatorApplicationTransactionComment',
     'NuanceQueueTransactionQuery' => 'PhabricatorApplicationTransactionQuery',
     'NuanceQueueViewController' => 'NuanceController',
-    'NuanceRequestor' => 'NuanceDAO',
+    'NuanceRequestor' => array(
+      'NuanceDAO',
+      'PhabricatorPolicyInterface',
+      'PhabricatorApplicationTransactionInterface',
+    ),
     'NuanceRequestorEditController' => 'NuanceController',
     'NuanceRequestorEditor' => 'PhabricatorApplicationTransactionEditor',
     'NuanceRequestorPHIDType' => 'PhabricatorPHIDType',
@@ -4489,6 +4494,7 @@ phutil_register_library_map(array(
       'PhabricatorApplicationTransactionInterface',
       'PhabricatorPolicyInterface',
     ),
+    'NuanceSourceActionController' => 'NuanceController',
     'NuanceSourceCreateController' => 'NuanceController',
     'NuanceSourceDefaultEditCapability' => 'PhabricatorPolicyCapability',
     'NuanceSourceDefaultViewCapability' => 'PhabricatorPolicyCapability',
diff --git a/src/applications/nuance/application/PhabricatorNuanceApplication.php b/src/applications/nuance/application/PhabricatorNuanceApplication.php
index 835e625997..be297f4026 100644
--- a/src/applications/nuance/application/PhabricatorNuanceApplication.php
+++ b/src/applications/nuance/application/PhabricatorNuanceApplication.php
@@ -62,6 +62,9 @@ final class PhabricatorNuanceApplication extends PhabricatorApplication {
           'new/'                   => 'NuanceRequestorEditController',
         ),
       ),
+      '/action/' => array(
+        '(?P<id>[1-9]\d*)/(?P<path>.*)' => 'NuanceSourceActionController',
+      ),
     );
   }
 
diff --git a/src/applications/nuance/conduit/NuanceCreateItemConduitAPIMethod.php b/src/applications/nuance/conduit/NuanceCreateItemConduitAPIMethod.php
index 2bc5e9151a..b05c09fec4 100644
--- a/src/applications/nuance/conduit/NuanceCreateItemConduitAPIMethod.php
+++ b/src/applications/nuance/conduit/NuanceCreateItemConduitAPIMethod.php
@@ -36,7 +36,7 @@ final class NuanceCreateItemConduitAPIMethod extends NuanceConduitAPIMethod {
 
     $user = $request->getUser();
 
-    $item = NuanceItem::initializeNewItem($user);
+    $item = NuanceItem::initializeNewItem();
     $xactions = array();
 
     if ($source_phid) {
diff --git a/src/applications/nuance/controller/NuanceSourceActionController.php b/src/applications/nuance/controller/NuanceSourceActionController.php
new file mode 100644
index 0000000000..6e9fabe455
--- /dev/null
+++ b/src/applications/nuance/controller/NuanceSourceActionController.php
@@ -0,0 +1,38 @@
+<?php
+
+final class NuanceSourceActionController extends NuanceController {
+
+  public function handleRequest(AphrontRequest $request) {
+    $viewer = $this->getViewer();
+
+    $source = id(new NuanceSourceQuery())
+      ->setViewer($viewer)
+      ->withIDs(array($request->getURIData('id')))
+      ->executeOne();
+    if (!$source) {
+      return new Aphront404Response();
+    }
+
+    $def = NuanceSourceDefinition::getDefinitionForSource($source);
+    $def->setActor($viewer);
+
+    $response = $def->handleActionRequest($request);
+    if ($response instanceof AphrontResponse) {
+      return $response;
+    }
+
+    $title = $source->getName();
+    $crumbs = $this->buildApplicationCrumbs();
+    $crumbs->addTextCrumb($title);
+
+    return $this->buildApplicationPage(
+      array(
+        $crumbs,
+        $response,
+      ),
+      array(
+        'title' => $title,
+      ));
+  }
+
+}
diff --git a/src/applications/nuance/editor/NuanceItemEditor.php b/src/applications/nuance/editor/NuanceItemEditor.php
index f47318de9b..49382f5350 100644
--- a/src/applications/nuance/editor/NuanceItemEditor.php
+++ b/src/applications/nuance/editor/NuanceItemEditor.php
@@ -17,6 +17,7 @@ final class NuanceItemEditor
     $types[] = NuanceItemTransaction::TYPE_OWNER;
     $types[] = NuanceItemTransaction::TYPE_SOURCE;
     $types[] = NuanceItemTransaction::TYPE_REQUESTOR;
+    $types[] = NuanceItemTransaction::TYPE_PROPERTY;
 
     $types[] = PhabricatorTransactions::TYPE_EDGE;
     $types[] = PhabricatorTransactions::TYPE_COMMENT;
@@ -37,6 +38,10 @@ final class NuanceItemEditor
         return $object->getSourcePHID();
       case NuanceItemTransaction::TYPE_OWNER:
         return $object->getOwnerPHID();
+      case NuanceItemTransaction::TYPE_PROPERTY:
+        $key = $xaction->getMetadataValue(
+          NuanceItemTransaction::PROPERTY_KEY);
+        return $object->getNuanceProperty($key);
     }
 
     return parent::getCustomTransactionOldValue($object, $xaction);
@@ -50,6 +55,7 @@ final class NuanceItemEditor
       case NuanceItemTransaction::TYPE_REQUESTOR:
       case NuanceItemTransaction::TYPE_SOURCE:
       case NuanceItemTransaction::TYPE_OWNER:
+      case NuanceItemTransaction::TYPE_PROPERTY:
         return $xaction->getNewValue();
     }
 
@@ -70,6 +76,11 @@ final class NuanceItemEditor
       case NuanceItemTransaction::TYPE_OWNER:
         $object->setOwnerPHID($xaction->getNewValue());
         break;
+      case NuanceItemTransaction::TYPE_PROPERTY:
+        $key = $xaction->getMetadataValue(
+          NuanceItemTransaction::PROPERTY_KEY);
+        $object->setNuanceProperty($key, $xaction->getNewValue());
+        break;
     }
   }
 
@@ -81,6 +92,7 @@ final class NuanceItemEditor
       case NuanceItemTransaction::TYPE_REQUESTOR:
       case NuanceItemTransaction::TYPE_SOURCE:
       case NuanceItemTransaction::TYPE_OWNER:
+      case NuanceItemTransaction::TYPE_PROPERTY:
         return;
     }
 
diff --git a/src/applications/nuance/editor/NuanceRequestorEditor.php b/src/applications/nuance/editor/NuanceRequestorEditor.php
index 25061d9a5f..4ca4c875ff 100644
--- a/src/applications/nuance/editor/NuanceRequestorEditor.php
+++ b/src/applications/nuance/editor/NuanceRequestorEditor.php
@@ -14,12 +14,62 @@ final class NuanceRequestorEditor
   public function getTransactionTypes() {
     $types = parent::getTransactionTypes();
 
-    $types[] = PhabricatorTransactions::TYPE_EDGE;
-    $types[] = PhabricatorTransactions::TYPE_COMMENT;
+    $types[] = NuanceRequestorTransaction::TYPE_PROPERTY;
+
     $types[] = PhabricatorTransactions::TYPE_VIEW_POLICY;
     $types[] = PhabricatorTransactions::TYPE_EDIT_POLICY;
 
     return $types;
   }
 
+  protected function getCustomTransactionOldValue(
+    PhabricatorLiskDAO $object,
+    PhabricatorApplicationTransaction $xaction) {
+
+    switch ($xaction->getTransactionType()) {
+      case NuanceRequestorTransaction::TYPE_PROPERTY:
+        $key = $xaction->getMetadataValue(
+          NuanceRequestorTransaction::PROPERTY_KEY);
+        return $object->getNuanceProperty($key);
+    }
+
+    return parent::getCustomTransactionOldValue($object, $xaction);
+  }
+
+  protected function getCustomTransactionNewValue(
+    PhabricatorLiskDAO $object,
+    PhabricatorApplicationTransaction $xaction) {
+
+    switch ($xaction->getTransactionType()) {
+      case NuanceRequestorTransaction::TYPE_PROPERTY:
+        return $xaction->getNewValue();
+    }
+
+    return parent::getCustomTransactionNewValue($object, $xaction);
+  }
+
+  protected function applyCustomInternalTransaction(
+    PhabricatorLiskDAO $object,
+    PhabricatorApplicationTransaction $xaction) {
+
+    switch ($xaction->getTransactionType()) {
+      case NuanceRequestorTransaction::TYPE_PROPERTY:
+        $key = $xaction->getMetadataValue(
+          NuanceRequestorTransaction::PROPERTY_KEY);
+        $object->setNuanceProperty($key, $xaction->getNewValue());
+        break;
+    }
+  }
+
+  protected function applyCustomExternalTransaction(
+    PhabricatorLiskDAO $object,
+    PhabricatorApplicationTransaction $xaction) {
+
+    switch ($xaction->getTransactionType()) {
+      case NuanceRequestorTransaction::TYPE_PROPERTY:
+        return;
+    }
+
+    return parent::applyCustomExternalTransaction($object, $xaction);
+  }
 }
diff --git a/src/applications/nuance/query/NuanceItemQuery.php b/src/applications/nuance/query/NuanceItemQuery.php
index 4b87f38a77..cc3f79c915 100644
--- a/src/applications/nuance/query/NuanceItemQuery.php
+++ b/src/applications/nuance/query/NuanceItemQuery.php
@@ -5,7 +5,7 @@ final class NuanceItemQuery
 
   private $ids;
   private $phids;
-  private $sourceIDs;
+  private $sourcePHIDs;
 
   public function withIDs(array $ids) {
     $this->ids = $ids;
@@ -17,54 +17,52 @@ final class NuanceItemQuery
     return $this;
   }
 
-  public function withSourceIDs($source_ids) {
-    $this->sourceIDs = $source_ids;
+  public function withSourcePHIDs($source_phids) {
+    $this->sourcePHIDs = $source_phids;
     return $this;
   }
 
-
   protected function loadPage() {
     $table = new NuanceItem();
-    $conn_r = $table->establishConnection('r');
+    $conn = $table->establishConnection('r');
 
     $data = queryfx_all(
-      $conn_r,
-      'SELECT FROM %T %Q %Q %Q',
+      $conn,
+      '%Q FROM %T %Q %Q %Q',
+      $this->buildSelectClause($conn),
       $table->getTableName(),
-      $this->buildWhereClause($conn_r),
-      $this->buildOrderClause($conn_r),
-      $this->buildLimitClause($conn_r));
+      $this->buildWhereClause($conn),
+      $this->buildOrderClause($conn),
+      $this->buildLimitClause($conn));
 
     return $table->loadAllFromArray($data);
   }
 
-  protected function buildWhereClause(AphrontDatabaseConnection $conn_r) {
-    $where = array();
+  protected function buildWhereClauseParts(AphrontDatabaseConnection $conn) {
+    $where = parent::buildWhereClauseParts($conn);
 
-    $where[] = $this->buildPagingClause($conn_r);
-
-    if ($this->sourceID) {
+    if ($this->sourcePHIDs !== null) {
       $where[] = qsprintf(
-        $conn_r,
-        'sourceID IN (%Ld)',
-        $this->sourceIDs);
+        $conn,
+        'sourcePHID IN (%Ls)',
+        $this->sourcePHIDs);
     }
 
-    if ($this->ids) {
+    if ($this->ids !== null) {
       $where[] = qsprintf(
-        $conn_r,
+        $conn,
         'id IN (%Ld)',
         $this->ids);
     }
 
-    if ($this->phids) {
+    if ($this->phids !== null) {
       $where[] = qsprintf(
-        $conn_r,
+        $conn,
         'phid IN (%Ls)',
         $this->phids);
     }
 
-    return $this->formatWhereClause($where);
+    return $where;
   }
 
 }
diff --git a/src/applications/nuance/source/NuancePhabricatorFormSourceDefinition.php b/src/applications/nuance/source/NuancePhabricatorFormSourceDefinition.php
index f6e709eb5b..2b596cc198 100644
--- a/src/applications/nuance/source/NuancePhabricatorFormSourceDefinition.php
+++ b/src/applications/nuance/source/NuancePhabricatorFormSourceDefinition.php
@@ -42,4 +42,51 @@ final class NuancePhabricatorFormSourceDefinition
 
   public function renderListView() {}
 
+
+  public function handleActionRequest(AphrontRequest $request) {
+    $viewer = $request->getViewer();
+
+    // TODO: As above, this would eventually be driven by custom logic.
+
+    if ($request->isFormPost()) {
+      $properties = array(
+        'complaint' => (string)$request->getStr('text'),
+      );
+
+      $content_source = PhabricatorContentSource::newFromRequest($request);
+
+      $requestor = NuanceRequestor::newFromPhabricatorUser(
+        $viewer,
+        $content_source);
+
+      $item = $this->newItemFromProperties(
+        $requestor,
+        $properties,
+        $content_source);
+
+      $uri = $item->getURI();
+      return id(new AphrontRedirectResponse())->setURI($uri);
+    }
+
+    $form = id(new AphrontFormView())
+      ->setUser($viewer)
+      ->appendRemarkupInstructions(
+        pht('IMPORTANT: This is a very rough prototype.'))
+      ->appendRemarkupInstructions(
+        pht('Got a complaint? Complain here! We love complaints.'))
+      ->appendChild(
+        id(new AphrontFormTextAreaControl())
+          ->setName('complaint')
+          ->setLabel(pht('Complaint')))
+      ->appendChild(
+        id(new AphrontFormSubmitControl())
+          ->setValue(pht('Submit Complaint')));
+
+    $box = id(new PHUIObjectBoxView())
+      ->setHeaderText(pht('Complaint Form'))
+      ->appendChild($form);
+
+    return $box;
+  }
+
 }
diff --git a/src/applications/nuance/source/NuanceSourceDefinition.php b/src/applications/nuance/source/NuanceSourceDefinition.php
index 8b26976f9f..b96b161e3a 100644
--- a/src/applications/nuance/source/NuanceSourceDefinition.php
+++ b/src/applications/nuance/source/NuanceSourceDefinition.php
@@ -1,5 +1,8 @@
 <?php
 
+/**
+ * @task action Handling Action Requests
+ */
 abstract class NuanceSourceDefinition extends Phobject {
 
   private $actor;
@@ -254,4 +257,54 @@ abstract class NuanceSourceDefinition extends Phobject {
   abstract public function renderView();
 
   abstract public function renderListView();
+
+
+  protected function newItemFromProperties(
+    NuanceRequestor $requestor,
+    array $properties,
+    PhabricatorContentSource $content_source) {
+
+    // TODO: Should we have a tighter actor/viewer model? Requestors will
+    // often have no real user associated with them...
+    $actor = PhabricatorUser::getOmnipotentUser();
+
+    $source = $this->requireSourceObject();
+
+    $item = NuanceItem::initializeNewItem();
+
+    $xactions = array();
+
+    $xactions[] = id(new NuanceItemTransaction())
+      ->setTransactionType(NuanceItemTransaction::TYPE_SOURCE)
+      ->setNewValue($source->getPHID());
+
+    $xactions[] = id(new NuanceItemTransaction())
+      ->setTransactionType(NuanceItemTransaction::TYPE_REQUESTOR)
+      ->setNewValue($requestor->getPHID());
+
+    foreach ($properties as $key => $property) {
+      $xactions[] = id(new NuanceItemTransaction())
+        ->setTransactionType(NuanceItemTransaction::TYPE_PROPERTY)
+        ->setMetadataValue(NuanceItemTransaction::PROPERTY_KEY, $key)
+        ->setNewValue($property);
+    }
+
+    $editor = id(new NuanceItemEditor())
+      ->setActor($actor)
+      ->setActingAsPHID($requestor->getActingAsPHID())
+      ->setContentSource($content_source);
+
+    $editor->applyTransactions($item, $xactions);
+
+    return $item;
+  }
+
+
+/* -(  Handling Action Requests  )------------------------------------------- */
+
+
+  public function handleActionRequest(AphrontRequest $request) {
+    return new Aphront404Response();
+  }
+
 }
diff --git a/src/applications/nuance/storage/NuanceItem.php b/src/applications/nuance/storage/NuanceItem.php
index 50d7ee72ef..3e9f7617f9 100644
--- a/src/applications/nuance/storage/NuanceItem.php
+++ b/src/applications/nuance/storage/NuanceItem.php
@@ -13,11 +13,11 @@ final class NuanceItem
   protected $requestorPHID;
   protected $sourcePHID;
   protected $sourceLabel;
-  protected $data;
+  protected $data = array();
   protected $mailKey;
   protected $dateNuanced;
 
-  public static function initializeNewItem(PhabricatorUser $user) {
+  public static function initializeNewItem() {
     return id(new NuanceItem())
       ->setDateNuanced(time())
       ->setStatus(self::STATUS_OPEN);
@@ -94,6 +94,15 @@ final class NuanceItem
     $this->source = $source;
   }
 
+  public function getNuanceProperty($key, $default = null) {
+    return idx($this->data, $key, $default);
+  }
+
+  public function setNuanceProperty($key, $value) {
+    $this->data[$key] = $value;
+    return $this;
+  }
+
   public function getCapabilities() {
     return array(
       PhabricatorPolicyCapability::CAN_VIEW,
diff --git a/src/applications/nuance/storage/NuanceItemTransaction.php b/src/applications/nuance/storage/NuanceItemTransaction.php
index 08eef5c681..e6fac7cde7 100644
--- a/src/applications/nuance/storage/NuanceItemTransaction.php
+++ b/src/applications/nuance/storage/NuanceItemTransaction.php
@@ -3,9 +3,12 @@
 final class NuanceItemTransaction
   extends NuanceTransaction {
 
-  const TYPE_OWNER = 'item-owner';
-  const TYPE_REQUESTOR = 'item-requestor';
-  const TYPE_SOURCE = 'item-source';
+  const PROPERTY_KEY = 'property.key';
+
+  const TYPE_OWNER = 'nuance.item.owner';
+  const TYPE_REQUESTOR = 'nuance.item.requestor';
+  const TYPE_SOURCE = 'nuance.item.source';
+  const TYPE_PROPERTY = 'nuance.item.property';
 
   public function getApplicationTransactionType() {
     return NuanceItemPHIDType::TYPECONST;
diff --git a/src/applications/nuance/storage/NuanceRequestor.php b/src/applications/nuance/storage/NuanceRequestor.php
index 3305da3988..d4341d0b24 100644
--- a/src/applications/nuance/storage/NuanceRequestor.php
+++ b/src/applications/nuance/storage/NuanceRequestor.php
@@ -1,9 +1,12 @@
 <?php
 
 final class NuanceRequestor
-  extends NuanceDAO {
+  extends NuanceDAO
+  implements
+    PhabricatorPolicyInterface,
+    PhabricatorApplicationTransactionInterface {
 
-  protected $data;
+  protected $data = array();
 
   protected function getConfiguration() {
     return array(
@@ -19,11 +22,8 @@ final class NuanceRequestor
       NuanceRequestorPHIDType::TYPECONST);
   }
 
-  public function save() {
-    if (!$this->getMailKey()) {
-      $this->setMailKey(Filesystem::readRandomCharacters(20));
-    }
-    return parent::save();
+  public static function initializeNewRequestor() {
+    return new NuanceRequestor();
   }
 
   public function getURI() {
@@ -34,4 +34,104 @@ final class NuanceRequestor
     return idx($this->getData(), 'phabricatorUserPHID');
   }
 
+  public function getActingAsPHID() {
+    $user_phid = $this->getPhabricatorUserPHID();
+    if ($user_phid) {
+      return $user_phid;
+    }
+
+    return id(new PhabricatorNuanceApplication())->getPHID();
+  }
+
+  public static function newFromPhabricatorUser(
+    PhabricatorUser $viewer,
+    PhabricatorContentSource $content_source) {
+
+    // TODO: This is real sketchy and creates a new requestor every time. It
+    // shouldn't do that.
+
+    $requestor = self::initializeNewRequestor();
+
+    $xactions = array();
+
+    $properties = array(
+      'phabricatorUserPHID' => $viewer->getPHID(),
+    );
+
+    foreach ($properties as $key => $value) {
+      $xactions[] = id(new NuanceRequestorTransaction())
+        ->setTransactionType(NuanceRequestorTransaction::TYPE_PROPERTY)
+        ->setMetadataValue(NuanceRequestorTransaction::PROPERTY_KEY, $key)
+        ->setNewValue($value);
+    }
+
+    $editor = id(new NuanceRequestorEditor())
+      ->setActor($viewer)
+      ->setContentSource($content_source);
+
+    $editor->applyTransactions($requestor, $xactions);
+
+    return $requestor;
+  }
+
+  public function getNuanceProperty($key, $default = null) {
+    return idx($this->data, $key, $default);
+  }
+
+  public function setNuanceProperty($key, $value) {
+    $this->data[$key] = $value;
+    return $this;
+  }
+
+
+/* -(  PhabricatorPolicyInterface  )----------------------------------------- */
+
+
+  public function getCapabilities() {
+    return array(
+      PhabricatorPolicyCapability::CAN_VIEW,
+      PhabricatorPolicyCapability::CAN_EDIT,
+    );
+  }
+
+  public function getPolicy($capability) {
+    switch ($capability) {
+      case PhabricatorPolicyCapability::CAN_VIEW:
+        return PhabricatorPolicies::POLICY_USER;
+      case PhabricatorPolicyCapability::CAN_EDIT:
+        return PhabricatorPolicies::POLICY_USER;
+    }
+  }
+
+  public function hasAutomaticCapability($capability, PhabricatorUser $viewer) {
+    return false;
+  }
+
+  public function describeAutomaticCapability($capability) {
+    return null;
+  }
+
+
+/* -(  PhabricatorApplicationTransactionInterface  )------------------------- */
+
+
+  public function getApplicationTransactionEditor() {
+    return new NuanceRequestorEditor();
+  }
+
+  public function getApplicationTransactionObject() {
+    return $this;
+  }
+
+  public function getApplicationTransactionTemplate() {
+    return new NuanceRequestorTransaction();
+  }
+
+  public function willRenderTimeline(
+    PhabricatorApplicationTransactionView $timeline,
+    AphrontRequest $request) {
+
+    return $timeline;
+  }
+
 }
diff --git a/src/applications/nuance/storage/NuanceRequestorTransaction.php b/src/applications/nuance/storage/NuanceRequestorTransaction.php
index d1035cd766..ae2e0a119f 100644
--- a/src/applications/nuance/storage/NuanceRequestorTransaction.php
+++ b/src/applications/nuance/storage/NuanceRequestorTransaction.php
@@ -3,6 +3,10 @@
 final class NuanceRequestorTransaction
   extends NuanceTransaction {
 
+  const PROPERTY_KEY = 'property.key';
+
+  const TYPE_PROPERTY = 'nuance.requestor.property';
+
   public function getApplicationTransactionType() {
     return NuanceRequestorPHIDType::TYPECONST;
   }