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epriestley 27626e6d47 Document a policy about fishing expeditions
Summary:
Tighten the Phabricator support policy from "we will help with literally anything for free" to "we will help with anything for free, except unreproducible fishing expeditions".

This is not the right policy in the long term (in some form, I expect the level of free support will decrease, and, e.g., I won't be offering to drive to your place and fix your stuff), but this class of issue is by far the worst and most pressing and I want to stop dealing with fishing expeditions like this one right now, since I hate supporting them and they're a disproportionately huge waste of time:

  https://github.com/facebook/phabricator/issues/233

We had a similar case over the weekend on Facebook:

  (... snip many messages ...)
  Adam Aahil
  :(
  need your help bro i have to also setup on live server as well
  still trying ...
  not success
  after doing this my local apache is not restarting ..

  Adam Aahil
  when u get time plz let me know

Write a friendly explanation of why these support cases aren't a priority and how to build repro cases.

If this looks good, I plan to respond to anything that I can't reproduce in a few minutes with a link to this.

Test Plan: {F24759}

Reviewers: btrahan, chad

Reviewed By: chad

CC: vrana, aran

Differential Revision: https://secure.phabricator.com/D3981
2012-11-19 17:39:44 -08:00
bin Modernize the drydock script 2012-11-01 15:30:14 -07:00
conf Add support for S3 endpoint regions. 2012-11-16 04:08:14 -08:00
externals Fix mask positioning and use mask classes in lightbox 2012-10-23 11:39:33 -07:00
resources Fix several migration issues with the Task/Counter patch 2012-11-16 10:19:22 -08:00
scripts Simplify and optimize save_lint.php 2012-11-16 15:58:09 -08:00
src Document a policy about fishing expeditions 2012-11-19 17:39:44 -08:00
support Delete license headers from files 2012-11-05 11:16:51 -08:00
webroot Make default button text size 13px. 2012-11-16 11:19:12 -08:00
.arcconfig Delete license headers from files 2012-11-05 11:16:51 -08:00
.divinerconfig Centralize rendering of application mail bodies 2012-07-16 19:01:43 -07:00
.editorconfig Specify config for text editors 2012-11-03 22:34:44 -07:00
.gitignore Remove support for custom logos 2012-07-30 11:09:28 -07:00
.gitmodules Just change the location. 2011-05-28 15:14:54 -07:00
LICENSE Delete license headers from files 2012-11-05 11:16:51 -08:00
NOTICE Delete license headers from files 2012-11-05 11:16:51 -08:00
README Delete license headers from files 2012-11-05 11:16:51 -08:00

Phabricator is a open source collection of web applications which make it easier
to write, review, and share source code. Phabricator was developed at Facebook.

This is an early release. It's pretty high-quality and usable, but under
active development so things may change quickly.

You can learn more about the project and find links to documentation and
resources at: http://phabricator.org/

LICENSE

Phabricator is released under the Apache 2.0 license except as otherwise noted.