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epriestley 4cb2ec1120 Update support documentation for modern times
Summary:
Basically similar to D13941 but a little more extreme:

  - Really strongly emphasize reproducibility for bug reports, and set users up for rejection if they don't satisfy this.
  - Really strongly emphasize problem descriptions for feature requests, and set users up for rejection.
  - Get rid of various "please give us feedback"; we get plenty of feedback these days.
  - Some modernization tweaks.
  - Split the support document into:
    - Stuff we actually support for free (security / good bug reports / feature requests).
    - Stuff you can pay us for (hosting / consulting / prioritization).
    - A nebulous "community" section, with appropriate (low) expectations that better reflects reality.

My overall goals here are:

  - Set expectations better, so users don't show up in IRC expecting it to be a "great place to get amazing support" or whatever the docs said in 2011.
  - Possibly move the needle slightly on bug reports / feature request quality, maybe.

Test Plan: Read changes carefully.

Reviewers: chad

Reviewed By: chad

Differential Revision: https://secure.phabricator.com/D14305
2015-10-19 13:29:24 -07:00
bin Provide bin/garbage for interacting with garbage collection 2015-10-02 09:17:24 -07:00
conf Mark some strings for translation 2015-06-09 23:06:52 +10:00
externals Use PEAR Text_Figlet to render figlet fonts 2015-09-13 12:31:07 -07:00
resources Fix font size, highlight color in Diffusion 2015-10-16 07:14:26 -07:00
scripts Provide bin/garbage for interacting with garbage collection 2015-10-02 09:17:24 -07:00
src Update support documentation for modern times 2015-10-19 13:29:24 -07:00
support Add a "Startup" to DarkConsole 2015-08-21 14:53:29 -07:00
webroot Fix font size, highlight color in Diffusion 2015-10-16 07:14:26 -07:00
.arcconfig Use the configuration driven unit test engine 2015-08-11 07:57:11 +10:00
.arclint Turn lint TODO comments back on 2015-05-27 10:06:55 -07:00
.arcunit Use the configuration driven unit test engine 2015-08-11 07:57:11 +10:00
.editorconfig Fix text lint issues 2015-02-12 07:00:13 +11:00
.gitignore Add custom Cows and Figlet directories to .gitignore 2015-10-08 20:23:05 -07:00
LICENSE Fix text lint issues 2015-02-12 07:00:13 +11:00
NOTICE Update Phabricator NOTICE file to reflect modern legal circumstances 2014-06-25 13:42:13 -07:00
README.md Marginal improvements to README 2015-03-08 11:29:06 -07:00

Phabricator is an open source collection of web applications which help software companies build better software.

Phabricator includes applications for:

  • reviewing and auditing source code;
  • hosting and browsing repositories;
  • tracking bugs;
  • managing projects;
  • conversing with team members;
  • assembling a party to venture forth;
  • writing stuff down and reading it later;
  • hiding stuff from coworkers; and
  • also some other things.

You can learn more about the project (and find links to documentation and resources) at Phabricator.org

Phabricator is developed and maintained by Phacility.


BUG REPORTS

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