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4cb2ec1120
Summary: Basically similar to D13941 but a little more extreme: - Really strongly emphasize reproducibility for bug reports, and set users up for rejection if they don't satisfy this. - Really strongly emphasize problem descriptions for feature requests, and set users up for rejection. - Get rid of various "please give us feedback"; we get plenty of feedback these days. - Some modernization tweaks. - Split the support document into: - Stuff we actually support for free (security / good bug reports / feature requests). - Stuff you can pay us for (hosting / consulting / prioritization). - A nebulous "community" section, with appropriate (low) expectations that better reflects reality. My overall goals here are: - Set expectations better, so users don't show up in IRC expecting it to be a "great place to get amazing support" or whatever the docs said in 2011. - Possibly move the needle slightly on bug reports / feature request quality, maybe. Test Plan: Read changes carefully. Reviewers: chad Reviewed By: chad Differential Revision: https://secure.phabricator.com/D14305
125 lines
3.8 KiB
Text
125 lines
3.8 KiB
Text
@title Support Resources
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@short Support
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@group intro
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Resources for reporting bugs, requesting features, and getting support.
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Overview
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========
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This document describes available support resources.
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The upstream provides active, free support for a narrow range of problems
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(primarily, security issues and reproducible bugs).
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The upstream does not provide free support for general problems with installing
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or configuring Phabricator. You may be able to get some help with these
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kinds of issues from the community.
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Reporting Security Vulnerabilities
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==================================
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The upstream accepts, fixes, and awards bounties for reports of material
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security issues with the software.
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To report security issues, see @{article:Reporting Security Vulnerabilities}.
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Reporting Bugs
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==============
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The upstream will accept **reproducible** bug reports in modern, first-party
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production code running in reasonable environments.
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To report bugs, see @{article:Contributing Bug Reports}.
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Requesting Features
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===================
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The upstream accepts feature requests which **describe problems** you would
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like Phabricator to be able to solve.
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To request features, see @{article:Contributing Feature Requests}.
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Contributing
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============
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Phabricator is a very difficult project to contribute to. New contributors
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will face a high barrier to entry.
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If you'd like to contribute to Phabricator, start with
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@{article:Contributor Introduction}.
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Installation and Setup Help
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===========================
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Installation and setup help is available from the upstream at consulting rates.
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See [[ https://secure.phabricator.com/w/consulting/ | Consulting ]] for details.
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Helping individual installs navigate unique setup problems takes our time
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away from developing Phabricator, so we can not offer this service for free.
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You may be able to get free help with these issues from the community. See
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below for details.
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Hosting
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=========
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The upstream offers Phabricator as a hosted service at
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[[ https://phacility.com | Phacility ]]. This simplifies setting up and
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operating a Phabricator instance, and gives you access to a broader range
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of upstream support services.
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Running this service gives us a strong financial incentive to make installing
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and operating Phabricator as difficult as possible. Blinded by greed, we toil
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endlessly to make installation a perplexing nightmare that none other than
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ourselves can hope to navigate.
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Prioritization
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==============
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The upstream offers prioritization, a service which allows you to control
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our roadmap and get features you're interested in built sooner at reasonable
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rates. See
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[[ https://secure.phabricator.com/w/prioritization/ | Prioritization ]] for
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details.
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Consulting
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==========
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The upstream offers general-purpose consulting services. See
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[[ https://secure.phabricator.com/w/consulting/ | Consulting ]] for details.
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Community
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=========
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These resources are not provided by the upstream. They are not official support
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channels and you may not receive support here, or you may receive help which is
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misleading or wrong.
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You may be able to get answers to questions on sites like
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[[ http://stackoverflow.com | Stack Overflow ]],
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[[ https://www.quora.com | Quora ]],
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[[ https://jelly.co | Jelly ]], or
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[[ https://twitter.com | Twitter ]]. The upstream occasionally participates on
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these sites but these are not official support channels and you should not
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expect to receive a response.
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There is a
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[[ https://secure.phabricator.com/conpherence/1336/ | General Chat ]]
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Conpherence room on this install, and you can ask questions in
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[[ https://secure.phabricator.com/ponder/ | Ponder ]]. These
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are not upstream support channels and you may not receive a response to
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questions, but someone in the community may be able to point you in the right
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direction.
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There is also a community IRC channel in `#phabricator` on FreeNode.
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