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97 lines
3 KiB
ReStructuredText
97 lines
3 KiB
ReStructuredText
.. SPDX-License-Identifier: GPL-2.0
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.. _remail_operation:
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remail operation related information
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====================================
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Mails to list administrators
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----------------------------
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remail sends mail to the list administrators in case of failures or email
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related issues. The mails are either incoming mails or mails composed from
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the template_admin file.
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The mail subject is marked with a prefix depending on the nature of the
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issue:
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- [MODERATED]
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The mail which is sent to the moderator is an incoming list mail from a
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non-subscribed sender. Subject and content are kept intact. The mail is
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sent encrypted.
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- [AUTOREPLY]
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Auto-replies like out of office notifications are catched and forwarded
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to the list administrator. There is no policy to disable subscribers
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built in. This has to be handled by the administrator.
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- [TEMPFAIL]
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Temporary delivery failures which are bounced back from a MTA. The
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affected subscriber account is not disabled. This is informational.
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- [FROZEN]
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A permanent delivery failure or a encryption problem happened.
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The affected subscriber account is frozen due to that. See
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:ref:`subscriber_status` below.
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- Subject taken from the template_admin file
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Mails which are composed from the template file contain internal error
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information about issues which the mail processing triggered. Likely
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causes are encryption/decryption failures.
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Fatal issues in the list daemon like failures to connect to the local host
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SMTP daemon, file system errors or bugs in the list code which trigger an
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exception are not sent to the administrators of a mailing list. These
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issues are reported verbosely in syslog and the base administrator needs to
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take care of them.
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.. _subscriber_status:
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Subscriber status
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-----------------
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remail has subscriber state tracking for each mailing list. The tracking
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status is maintained in the file tracking.yaml which is managed by remail
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in the mailing list specific directory.
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The states are stored in a subscriber email-address mapping. The possible
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states are:
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- DISABLED
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The subscriber is disabled in the configuration file.
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- REGISTERED
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The subscriber is enabled in the configuration file, but no welcome
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mail has been sent to the subscriber.
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- ENABLED
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The subscriber is enabled in the configuration file. The welcome
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mail has been sent to the subscriber.
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- FROZEN
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The subscriber is enabled in the configuration file, but the account is
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frozen due to a permanent delivery failure or an internal encryption
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problem.
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Unfreeze
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^^^^^^^^
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To unfreeze a subscriber the subscriber account has to be disabled in the
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list configuration file and the list daemon configuration has to be
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reloaded. After this the subscriber state is set to DISABLED. Re-enabling
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the subscriber in the configuration file and reloading the daemon
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configuration re-enables the account.
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This is a bit tedious and could be handled by a command mail which is sent
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from the list administrator to the list, but that's not yet implemented.
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