Guide_3DS/_pages/pt_PT/Troubleshooting.txt

---
title: "Resolução de Problemas" #
lang: pt_PT
permalink: /pt_PT/troubleshooting.html
---

If you are unable to boot your device, please look for the section relevant to you, and follow the instructions. Quando uma solução funcionar para ti, podes continuar com o resto do guia
(Esta secção é bastante grande, tenta usar Ctrl+F para procurar o teu problema.)
{: .notice--primary}

**If you still cannot solve your issue and need to reach out for help, please paste the contents of all relevant .log files from the root of your SD card into a [Gist](https://gist.github.com/), then come for help prepared with a detailed description of your problem and what you've tried.**
{: .notice--info}

To use the [magnet](https://en.wikipedia.org/wiki/Magnet_URI_scheme) links on this page, you will need a torrent client like [Deluge](http://dev.deluge-torrent.org/wiki/Download)
{: .notice--info}

## <a name="twl_broken" />DSi / DS functionality is broken after completing the guide

#### What you need

* O TWL_FIRM `.cia` para a tua consola
    + <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`New_3DS TWL_FIRM - v9936.cia`](magnet:?xt=urn:btih:eab8558c97b18b1f329a2bfcc3c899b84c082a27&dn=New%5F3DS%20TWL%5FFIRM%20-%20v9936.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
    + <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`Old_3DS TWL_FIRM - v8817.cia`](magnet:?xt=urn:btih:17511eadb6e6f3ff22d04f90644e37bd2d96ca43&dn=Old%5F3DS%20TWL%5FFIRM%20-%20v8817.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`TWL Version Data - v0.cia`](magnet:?xt=urn:btih:4a106681407fede5de95cc8bda635432481f6b5d&dn=TWL%20Version%20Data%20-%20v0.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`DS Internet - v2048.cia`](magnet:?xt=urn:btih:2b9df8496922f2546dfb0b01220068ce53c19d3d&dn=DS%20Internet%20-%20v2048.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`DS Download Play - v1024.cia`](magnet:?xt=urn:btih:b581d3c5d98f5e621fddfc1ce5704bb45bf05a8c&dn=DS%20Download%20Play%20-%20v1024.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)
* <i class="fa fa-magnet" aria-hidden="true" title="This is a magnet link. Use a torrent client to download the file."></i> - [`Nintendo DS Cart Whitelist - v11264.cia`](magnet:?xt=urn:btih:7b90d506ad032a581a00035616eaa17a68c48eff&dn=Nintendo%20DS%20Cart%20Whitelist%20-%20v11264.cia&tr=udp%3A%2F%2Ftracker.coppersurfer.tk%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=http%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fzer0day.ch%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.leechers-paradise.org%3A6969%2Fannounce&tr=http%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2Fexplodie.org%3A6969%2Fannounce&tr=udp%3A%2F%2F9.rarbg.com%3A2710%2Fannounce&tr=udp%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=http%3A%2F%2Fp4p.arenabg.com%3A1337%2Fannounce&tr=udp%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker.aletorrenty.pl%3A2710%2Fannounce&tr=http%3A%2F%2Ftracker1.wasabii.com.tw%3A6969%2Fannounce&tr=http%3A%2F%2Ftracker.baravik.org%3A6970%2Fannounce&tr=http%3A%2F%2Ftracker.tfile.me%2Fannounce&tr=udp%3A%2F%2Ftorrent.gresille.org%3A80%2Fannounce&tr=http%3A%2F%2Ftorrent.gresille.org%2Fannounce&tr=udp%3A%2F%2Ftracker.yoshi210.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.tiny-vps.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.filetracker.pl%3A8089%2Fannounce)

#### Instruções

##### Section I - Prep Work

1. Create a folder named `cias` on the root of your SD card if it does not already exist
1. Copia `TWL Version Data - v0.cia` para a pasta`/cias/` no teu cartão SD
1. Copia `DS Download Play - v1024.cia` para a pasta`/cias/` no teu cartão SD
1. Copia `DS Internet - v2048.cia` para a pasta`/cias/` no teu cartão SD
1. Copia `Nintendo DS Cart Whitelist - v11264.cia` para a pasta`/cias/` no teu cartão SD
1. Copia ou o `New_3DS TWL_FIRM - v9936.cia` ou o `Old_3DS TWL_FIRM - v8817.cia` para a pasta`/cias/` no teu cartão SD

##### Secção II - Instalar os títulos

1. Launch FBI
1. Navigate to `SD` -> `cias`
1. Select "\<current directory>"
1. Select "Install and delete all CIAs"
1. Press (Home) to exit FBI

## <a name="rm_nnid" />Removing an NNID without formatting your device

#### Requisitos

* The latest release of [GodMode9](https://github.com/d0k3/GodMode9/releases/latest)

#### Instruções

1. Copy `GodMode9.bin` from the GodMode9 `.zip` to the `/luma/payloads/` folder on your SD card and rename `GodMode9.bin` in `/luma/payloads/` to `up_GodMode9.bin`
1. Boot holding (Up) to reboot into arm9loaderhax GodMode9
1. Navega para `SYSNAND CTRNAND` -> `data` -> (32 Character ID) -> `sysdata` -> `00010038`
1. Hold down the (R) trigger, then press (X) on `00000000` to rename this file
1. Press (Up) once to change the name to `10000000`
1. Press (A) to save changes
1. Press (A) to unlock SysNAND writing, then input the key combo given
1. Navigate back to the Main Menu
1. Press (Start) to reboot your device

## <a name="gw_fbi" />Cannot inject H&S on Gateway downgraded device
This is caused by Gateway implementing a very shoddy downgrade method, which leaves two versions of each app on the system. One of them is unused, but it confuses the H&S inject system, causing it to inject into the wrong one.

1. Launch GodMode9 from arm9loaderhax by holding (Start) during boot     
1. Navigate to `SYSNAND CTRNAND` -> `title` -> `00040010`
1. Navigate to the folder for your device and region:
  + **Old 3DS EUR**: `00022300` -> `content`
  + **Old 3DS JPN**: `00020300` -> `content`
  + **Old 3DS USA**: `00021300` -> `content`
  + **New 3DS EUR**: `20022300` -> `content`
  + **New 3DS JPN**: `20020300` -> `content`
  + **New 3DS USA**: `20021300` -> `content`
1. Notice that there are two sets of app and tmd files, one set with uppercase extensions (`.TMD` and `.APP`), and one set with lowercase extensions (`.tmd` and `.app`)
1. While holding the (R) trigger, press (Y) to create a new directory
1. Press (A) to confirm the name `newdir` (it does not matter what the folder is called)
1. Press (A) to unlock SysNAND (lvl1) writing, then input the key combo given
1. Press the (L) trigger on each of the uppercase extension files (`.TMD` and `.APP`) to mark them
1. Press (Y) to copy the files
1. Navigate to `newdir`
1. Press (Y) to paste the files
1. Select "Move path(s)"
1. The uppercase extension files will have been moved to the `newdir` directory
1. Press (Start) to reboot your device
1. Return to [Installing arm9loaderhax](installing-arm9loaderhax) and retry the FBI injection
1. If this still doesn't work, move the uppercase extension files back to the `content` folder, then move the lowercase extension files to the `newdir` folder, then return to [Installing arm9loaderhax](installing-arm9loaderhax) and retry the FBI injection

## <a name="ts_browser" />A browser based exploit is not working
Browser based exploits (such as browserhax or 2xrsa) are often unstable and crash frequently, but they can sometimes be fixed by doing the following steps

1. Launch the browser, then launch the browser settings
1. Scroll to the bottom and Initialize Savedata (it also may be called Clear All Save Data)
1. Try the exploit again

## <a name="ts_safe_a9lh" />System boots directly SafeA9LHInstaller
You copied the wrong `arm9loaderhax.bin` file to your SD card (you were only supposed to copy the `3ds` folder and `SafeA9LHInstaller.dat` file from the SafeA9LHInstaller zip)    

1. Usa o `arm9loaderhax.bin` correto
1. Copia o ficheiro `arm9loaderhax.bin` do ficheiro `.zip` do Luma3DS para a raíz do teu cartão SD
1. Reboot holding (Select) and continue

## <a name="ts_safe_a9lh_screen" />O SafeA9LHInstaller mostra-me um ecrã estranho
Isto acontece ocasionalmente, mas a razão é desconhecida. Os botões ainda funcionam, mas o ecrã fica estranho

1. Segue as instruções normalmente
1. Pressiona (Select) e o arm9loaderhax será instalado
1. Espera uns segundos
1. Power off your device by pressing any button

## <a name="ts_sys_down" />Black screen on SysNAND boot

1. Try booting with your SD card out, and then reinserting it after booting
    1. Power off your device
    1. Remove your SD card from your device
    1. Power on your device
    1. When the home menu appears, reinsert your SD card into your device
    1. If this worked, you should clear Home Menu's extdata by navigating to the following folder on your SD card: `/Nintendo 3DS/(32 Character ID)/(32 Character ID)/extdata/00000000/`
        + Região EUR: Apaga `00000098`
        + Região JPN: Apaga `00000082`
        + Região USA: Apaga `0000008f`
        + CHN Region: Delete `000000A1`
        + Região KOR: Apaga `000000A9`
        + TWN Region: Delete `000000B1`
1. Try booting without any cartridges inserted (including flashcarts)
1. If you have a hardmod and a NAND backup, flash the backup back to SysNAND
1. Try booting into recovery mode and updating your system    
    *Isto provavelmente não vai funcionar para uma Old 3DS com downgrade para 2.1.0*    
    **Isto vai BRICKAR uma New 3DS com downgrade para 2.1.0**
    1. Power off your device
    1. Hold (L)+(R)+(A)+(Up)
    1. Power on your device
    1. If you enter safe mode, update your device *only if you have an entrypoint for the latest FW version and it is possible to downgrade from it* and attempt the downgrade again.
1. Your device may be bricked. For support, ask for help at [#3dshacks on Rizon IRC](https://www.reddit.com/r/3dshacks/wiki/irc) or [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp)

## <a name="ts_sys_a9lh" />Ecrã preto quando ligo a consola em SysNAND depois de instalar o arm9loaderhax

1. Certifica-te que tens um payload a funcionar.
    1. Verifica se existe um fichero `arm9loaderhax.bin` na raíz do teu cartão SD.
1. Tenta reiniciar a configuração do Luma e corrigir as opções
    1. Apaga o ficheiro `/luma/config.bin` do teu cartão SD
    1. Define as opções corretas quando ligares a consola
1. Test booting GodMode9
    1. No Luma3DS, segura (Start) enquanto ligas a consola
1. Tenta apagar a extdata do menu Home
    1. Clear Home Menu's extdata by navigating to the following folder on your SD card: `/Nintendo 3DS/(32 Character ID)/(32 Character ID)/extdata/00000000/`
        + Região EUR: Apaga `00000098`
        + Região JPN: Apaga `00000082`
        + Região USA: Apaga `0000008f`
        + CHN Region: Delete `000000A1`
        + Região KOR: Apaga `000000A9`
        + TWN Region: Delete `000000B1`
1. Try booting without any cartridges inserted (including flashcarts)
1. Se fizeste algum downgrade nessa consola com Gateway, certifica-te que estás a usar a última versão do Luma3DS (v6.2.3 ou maior, pelo menos)
1. Se a tua NAND estiver entre as versões 3.0.0 e 4.5.0, faz o seguinte:
    + Ensure that you are using the latest Luma3DS version (v6.6 or higher, at the least)
    + Download [this file](http://nus.cdn.c.shop.nintendowifi.net/ccs/download/0004013800000002/00000056) and rename it to `firmware.bin`
    + Download [this file](http://nus.cdn.c.shop.nintendowifi.net/ccs/download/0004013800000002/cetk)
    + Copy `firmware.bin` and `cetk` to the `/luma/` folder on your SD card
    + Delete both of these files after updating your device
1. Try following [9.2.0 CTRTransfer](9.2.0-ctrtransfer)
1. Ask for help at [#3dshacks on Rizon IRC](https://www.reddit.com/r/3dshacks/wiki/irc) or [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp).

## <a name="ts_transfer" />Error during SafeCTRTransfer

If an error occurs during the SafeCTRTransfer process, you will be prompted to launch an external payload for the purpose of repairing your device.

#### Requisitos

* The latest release of [GodMode9](https://github.com/d0k3/GodMode9/releases/latest)

#### Instruções

1. Select "Unmount SD card"
1. Insert your SD card into your computer
1. Copy `GodMode9.bin` from the GodMode9 `.zip` to the `/ctrtransfer/` folder on your SD card and rename `GodMode9.bin` in `/ctrtransfer/` to `payload.bin`
1. Reinsert your SD card into your device
1. Select "Run 0:/ctrtransfer/payload.bin"
1. If it was successful, you will have entered GodMode9
1. Navigate to `SDCARD` -> `ctrtransfer`
1. Press (A) on `<serialnumber>_nand.bin` to select it, then select "NAND image options...", then select "Restore SysNAND (safe)"
1. Press (A) to unlock SysNAND overwriting, then input the key combo given
  + This will not overwrite your arm9loaderhax installation
1. Input the key combo given to unlock SysNAND (lvl1) writing
  + This process will take some time
1. Press (A) to continue once it has completed
1. Press (Start) to reboot your device
1. Report this issue to the [SafeCTRTransfer Issues Page](https://github.com/d0k3/SafeCTRTransfer/issues)

## <a name="ts_sys_blue" />Blue screen on boot (bootrom error)

1. Your device is bricked
1. You will need to get a [hardmod](https://gbatemp.net/threads/414498/) or repair / replace your device