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Update Support diviner document

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Summary: This updates the support document, specifically, scopes down feature requests, updates community links, and other wordsmithing. Unsure where to direct bug reports right now, but we'll have something soon?

Test Plan: Read carefully

Reviewers: epriestley

Reviewed By: epriestley

Subscribers: Luke081515.2, Korvin

Differential Revision: https://secure.phabricator.com/D18218
This commit is contained in:
Chad Little 2017-07-13 10:36:34 -07:00
parent b8cd5b0eb8
commit bddd1da053
1 changed files with 13 additions and 49 deletions
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62
src/docs/user/support.diviner
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@ -30,19 +30,13 @@ Reporting Bugs
==============
The upstream will accept **reproducible** bug reports in modern, first-party
production code running in reasonable environments.
production code running in reasonable environments. Before submitting a bug
report you **must update** to the latest version of Phabricator. This reduces
support costs on the upstream, please be mindful.
To report bugs, see @{article:Contributing Bug Reports}.
Requesting Features
===================
The upstream accepts feature requests which **describe problems** you would
like Phabricator to be able to solve.
To request features, see @{article:Contributing Feature Requests}.
Contributing
============
@ -64,8 +58,8 @@ See [[ https://secure.phabricator.com/w/consulting/ | Consulting ]] for details.
Helping individual installs navigate unique setup problems takes our time
away from developing Phabricator, so we can not offer this service for free.
You may be able to get free help with these issues from the community. See
below for details.
You may be able to get free help with these issues from the
[[ https://phurl.io/u/discourse | community ]]. See below for details.
Hosting
@ -82,42 +76,12 @@ endlessly to make installation a perplexing nightmare that none other than
ourselves can hope to navigate.
Prioritization
==============
Phabricator Community
=====================
The upstream offers prioritization, a service which allows you to control
our roadmap and get features you're interested in built sooner at reasonable
rates. See
[[ https://secure.phabricator.com/w/prioritization/ | Prioritization ]] for
details.
Consulting
==========
The upstream offers general-purpose consulting services. See
[[ https://secure.phabricator.com/w/consulting/ | Consulting ]] for details.
Community
=========
These resources are not provided by the upstream. They are not official support
channels and you may not receive support here, or you may receive help which is
misleading or wrong.
You may be able to get answers to questions on sites like
[[ http://stackoverflow.com | Stack Overflow ]],
[[ https://www.quora.com | Quora ]],
[[ https://jelly.co | Jelly ]], or
[[ https://twitter.com | Twitter ]]. The upstream occasionally participates on
these sites but these are not official support channels and you should not
expect to receive a response.
There is a
[[ https://secure.phabricator.com/conpherence/1336/ | General Chat ]]
Conpherence room on this install, and you can ask questions in
[[ https://secure.phabricator.com/ponder/ | Ponder ]]. These
are not upstream support channels and you may not receive a response to
questions, but someone in the community may be able to point you in the right
direction.
We provide hosting for a
[[ https://phurl.io/u/discourse | Discussion Forum ]]
where admins and users help and answer questions from other community members.
Upstream developers may occasionally participate, but this is mostly
a user to user community. If you run into general problems, but are not
interested in paid support, this is the main place to find help.